Role Overview

Internal Sales is responsible for supporting the external sales team and sales manager in driving revenue growth by managing quotes, coordinating service delivery, and ensuring a seamless customer experience. This role also plays a key part in monitoring the tender department which includes preparing and assisting in the response to tenders (RFPs/RFQs), ensuring accurate, compliant, and competitive submissions.

Key Responsibilities

Sales Support & Coordination

• Assist Business Development Managers with day-to-day sales activities and administrative support
• Prepare and manage quotes for connectivity, cloud, and VoIP solutions
• Liaise with suppliers for pricing, feasibility and availability
• Track orders from quote to installation and ensure timely updates to clients
• Maintain CRM system with accurate opportunity and customer data
• Follow up on outstanding quotes and assist in closing deals
   

Customer Engagement

• Act as a point of contact for client queries, providing quick and accurate responses
• Build strong relationships with customers through proactive communication
• Assist with onboarding new clients and service changes/upgrades
• Handle escalations internally to ensure customer satisfaction
   

Tender / RFP / RFQ Management

• Assist with review incoming tenders, setting up internal meetings in order for the team to assess technical requirements, timelines, and compliance criteria
• Coordinate internally with sales, technical, legal, and finance teams to gather required input
• Assist where needed to compile, format, and submit high-quality tender responses within deadlines
• Assist with sourcing and consolidating pricing from multiple suppliers to ensure competitive bids
• Ensure all documentation (certifications, compliance docs, SLAs, etc.) is accurate and up to date
• Track tender submissions and maintain a repository of past responses for reuse
• Assist in post-submission follow-ups and clarifications with clients

Operational & Administrative Duties

• Ensure all quotes and proposals meet company margin and pricing guidelines
• Assist with reporting on pipeline, conversions, and tender success rates
• Maintain organized documentation for deals, tenders, and supplier pricing
• Support internal process improvements to increase efficiency in sales operations