**Position Overview**

The Learning Management Systems Administrator provides technical leadership in the support of ELRUs Learning Management System (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator is the primary system administrator for the LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.

**Main Job Responsibilities**

– Upload and test content (eLearning, documents, etc.)
– Create Instructor Led Training and On the Job Training
– Develop complex Curriculums and Programmes
– Edit and revise item details in the learning management system (LMS)
– Respond to and troubleshoot inquiries related to training courses queries
– Setup and manage assignment profiles and direct assignments
– Manage rosters and end-user transcripts
– Accurately pull and manage reporting subscriptions
– Assist learners as the initial point of contact by answering inquiries and providing immediate resolution or careful redirection to escalated support resources
– Support operational processing activities
– Perform back-office transactions in support of the LMS Systems
– Achieve stated performance measures and adhere to established customer service standards
– Perform special projects as assigned and managed by a manager
– Analysing data and recommending solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives
– Creates and updates resources to train and support learners on how to use the technology for online and professional development
– Publish and archive online or blended learning solutions assign training curricula, and ads, and delete resources
– Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer
– Builds online assessments and evaluations in LMS for courses

**Pre Requisite for the Position**

– Bachelor’s degree
– Minimum of 3 years experience as an LMS administrator or in a similar position
– Technical skills including troubleshooting, and understanding of directories, file structures, and systems
– Ability to troubleshoot and resolve technical issues
– Ability to collaborate with others at all levels of the organization as well as vendors
– Ability to gain new technical skills quickly
– Customer service skills, responsive attitude
– Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

**Preferred Qualifications:**

– Coursework and/or certifications relating to learning management system administration preferred
– Social media or knowledge management experience
– Familiarity with course design and development
– Working knowledge of multiple web design technologies, such as HTML

Job Type: Temp to perm

Ability to commute/relocate:

– Lansdowne, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

– Do you have technical skills that include troubleshooting, and understanding of directories, file structures, and systems?
– Do you have the ability to troubleshoot and resolve technical issues?
– Can you collaborate with others at all levels of the organization as well as vendors?
– Do you have the ability to gain new technical skills quickly?
– Do you possess customer service skills and a responsive attitude?
– Do you have strong oral and written communication skills?
– Can you communicate complex technical concepts in layman’s terms?
– Do you have coursework and/or certifications relating to learning management system administration? Are you familiar with course design and development?
– Do you have social media or knowledge management experience?
– Do you have a working knowledge of multiple web design technologies, such as HTML?

Education:

– Bachelors (Required)

Experience:

– LMS Administrator or similar position: 3 years (Required)