Responsibilities:

• Provide first-line and high-level support for desktop hardware, software, and peripherals.
• Maintain a comprehensive data backup system and ensure effective data loss control.
• Manage and support Microsoft Active Directory for user and computer accounts.
• Assist with LAN and Wi-Fi network support to minimise downtime.
• Perform desktop and laptop imaging, software installations, and patch management.
• Ensure all systems are protected against viruses and that antivirus definitions are up to date.
• Support end-user applications including Microsoft Office Suite and AutoCAD (basic level).
• Maintain accurate hardware and software inventory records.
• Respond to IT support tickets in a timely and professional manner.
• Assist with email client support (Exchange environment).
• Keep abreast of technology changes and propose improvements to the IT Manager.
• Ensure systematic storage and retrieval of data, including archived work.

Requirements: 

• National Diploma / NQF Level 5–6 in IT, Information Systems, or Computer Networking 
• Microsoft Certified: Modern Desktop Administrator Associate
• IT focused Technical Certificate (e.g., A+, N+, MCP, A+, N+) with demonstrable practical experience
• 2 – 3 years’ experience in a role as Desktop Support Specialist or IT Support Specialist

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.