**Company Description**

MPAS is a professional services organization that supports clients with financial administration, customer account management, and related operational services. The company focuses on accurate, compliant, and ethical handling of debtor accounts to help businesses maintain healthy cash flow and strong customer relationships. Team members work in a structured environment with clear processes, performance standards, and opportunities to learn industry best practices. MPAS values reliability, integrity, and service quality, and aims to foster a workplace where people can develop practical skills in credit control and collections.

**Role Description**

The Debtor’s Collector role at MPAS is a contract, on-site position based in the City of Johannesburg. In this role, the collector will manage assigned debtor accounts, contact customers via phone, email, and other approved channels, and negotiate payment arrangements in line with company policies. Daily tasks include updating account notes, tracking payment commitments, reconciling outstanding balances, and escalating complex cases to senior team members or management. The Debtor’s Collector will issue statements and reminders, handle queries related to invoices and payment plans, and collaborate with internal teams such as finance and customer service to resolve discrepancies. The role also involves meeting collection targets, following established scripts and procedures, and maintaining a professional and respectful approach in all customer interactions.

**Qualifications**

– Demonstrated experience in debt collection, credit control, or accounts receivable, with the ability to manage multiple debtor accounts effectively.
– Strong communication and negotiation skills, including clear telephone etiquette and the ability to handle difficult conversations while remaining calm and professional.
– Basic to intermediate proficiency with office and accounting systems (e.g., Excel, SAGE) and accurate data entry skills.
– Solid understanding of general financial concepts, billing processes, and payment reconciliation; knowledge of relevant regulations and collection practices is an advantage.
– Reliable organizational and time-management skills, with attention to detail and the ability to work to defined targets and deadlines.
– Ability to work on-site (Hydepark, Sandton) and collaborate respectfully with colleagues in a structured, team-oriented environment.
– Prior experience in a call center, financial services, or customer service environment is beneficial.
– Relevant secondary education; a certificate or diploma in finance, business administration, or a related field is an advantage.

Requirements added by the job poster

– 1+ years of work experience with Sage Products
– 2+ years of work experience with Microsoft Excel

Pay: R5 000,00 – R8 000,00 per month

Work Location: In person