MARCHON is the UK’s premium performance-lifestyle ecosystem, one brand that helps driven people train, fuel and dress for a life without limits. World-class coaching sits at the centre, backed by certified performance nutrition and movement-ready apparel, all amplified by our beacon gyms.

Founded by ex-England rugby player and CEO Ollie Marchon, the company has grown from a single HQ club to a true omni-channel offering: the Train app, a fast-scaling supplement line, and physical hubs that bring the experience to life.

We’re still small enough that every new teammate leaves fingerprints on the product, yet the momentum is real. Our 2026 plans are ambitious to say the least, as we make a step-change in evolving our ecosystem between training, supplements and apparel.

If you care about high standards, straight talk and making a visible impact, you’ll feel at home here. Join us while there’s still room to shape the journey.

We are looking for a **Customer Service Agent** to make every customer interaction feel personal, seamless and memorable, ensuring every customer leaves with confidence in both our products and the MARCHON brand.

**Key Responsibilities:**

– Act as the first point of contact for customer enquiries across the MARCHON Group, responding to queries promptly, professionally and in line with MARCHON’s customer service standards
– Resolve first-line customer enquiries wherever possible, escalating more complex issues, complaints or technical queries to the appropriate member of the MARCHON team when required
– Liaise with third-party suppliers, fulfilment partners or couriers to help resolve customer delivery and order issues
– Monitor and respond to customer enquiries within agreed service level expectations, ensuring timely follow-up where required
– Accurately maintain customer records and ensure all customer interactions, actions and resolutions are recorded within the agreed systems
– Maintain up-to-date knowledge of MARCHON’s products, services, promotions and policies to provide accurate information to customers

**Experience & Skills**

– Previous experience in a customer service or customer support role, ideally within E-commerce, retail or a consumer brand.
– Excellent written and verbal communication skills, with the ability to adapt your tone to different customers and situations.
– Strong problem-solving skills and highly organised, with the ability to prioritise a busy workload and manage multiple conversations simultaneously.
– Comfortable working across multiple systems and learning new technology quickly (experience with CRM platforms is advantageous).
– High attention to detail and accuracy when handling customer information and order enquiries.
– Commercially aware, recognising opportunities to improve the customer experience and provide valuable feedback to the wider business.
– An interest in fitness, performance, health or nutrition is desirable and will help you connect authentically with the MARCHON community.

**Benefits**

– 22 days holiday, increasing to 25 + bank holidays + your birthday
– £400 gift card each year for MARCHON Supplements & Apparel
– Year-round staff discount on Supplements & Apparel
– Full access to MARCHON Online training & nutrition platform

Pay: R17 033,00 per month

Work Location: Remote