### **About Us**

Fedics in search for a **Wardhostess** who works individually on patient wards. The hostess will serve breakfast, lunch, supper and snacks in a very busy, fast paced environment.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

### **Duties & Responsibilities**

Duties & Responsibilities Ensure patients have access to fresh ice water at all times. Maintain beverage stations and ensure tea/coffee urns are filled, operational, and available throughout service periods. Serve patients tea, coffee, beverages, snacks, and meals in a professional, courteous, and timely manner. Assist patients with menu selection and ensure menu cards are completed accurately according to patient preferences and dietary requirements. Submit completed menu cards to the kitchen within the required timeframes. Maintain and update patient diet lists before each meal service. Communicate all diet changes, special requests, and dietary restrictions to the kitchen promptly and accurately. Transport food trolleys safely and efficiently between the kitchen and wards, ensuring meals are delivered on time. Verify that meal trays are complete, accurate, and meet the required quality standards before delivery to patients. Serve meals in accordance with hospital procedures and provide excellent patient service at all times. Collect trays promptly after meals and ensure ward areas remain clean, tidy, and free from used meal service items. Maintain strict control of crockery, cutlery, and serving equipment, ensuring all items are accounted for and stored securely. Wash, sanitise, and handle cutlery and service equipment in accordance with food safety and hygiene standards. Ensure cutlery is presented appropriately and in line with hospital and Tsebo service standards. Maintain a clean, organised, and hygienic ward kitchen and service area at all times. Adhere to all food safety, health and safety, infection control, and hygiene procedures. Wear the prescribed uniform and personal protective equipment (PPE) correctly and maintain a professional appearance at all times. Provide exceptional patient-focused service that promotes comfort, dignity, and a positive dining experience. Support special service requirements for private patients in accordance with client and hospital service level agreements. Report service, stock, equipment, hygiene, or patient care concerns to the relevant supervisor immediately. Comply with all Tsebo Catering policies, procedures, quality standards, and client requirements.-

### **Skills and Competencies**

Skills and Competencies Excellent customer service and patient-care orientation. Good verbal and written communication skills. Ability to work effectively in a fast-paced and pressurised environment. Sound knowledge of food safety, hygiene, infection control, and quality standards. Ability to follow instructions, policies, and standard operating procedures accurately. Strong attention to detail and commitment to service quality. Well-presented, professional, and customer-focused. Ability to work independently and as part of a team. Reliable, responsible, and able to manage tasks with minimal supervision. Good organisational and time-management skills. Flexible and willing to work shifts, weekends, and public holidays as required. Physically fit and able to stand, walk, lift, and transport meal trolleys throughout the shift.

### **Qualifications**

Qualifications:

– Matric
– Previous experience in a hospital environment would be be Advantageous.