### **Job Advert Summary**

Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa.

Responsible to ensure efficient and effective Proposals and Tender completion Assist and guide all customers by Engineering technically acceptable product solutions. Expeditious processing of RFQ’s as per customer requirement, and that business objectives & standards are met.

### **Minimum Requirements**

**ACADEMIC QUALIFICATIONS:**

– Grade 12 / Matric (With Mathematics and Physical Science as subjects)
– National Diploma in engineering (Advantageous)
– Administration Qualification (Advantageous)

**EXPERIENCE:**

– 5 years Industry related Experience – apply skills
– 2-3 years Customer Relationship Experience

**KNOWLEDGE, SKILLS & ABILITIES:**

– MS Office Proficient
– Internal Sales experience
– Demonstrate ability to drive results through direct reports
– Effective Time Management and optimal staff utilisation
– High level of interpersonal and communication skills
– Prioritise tasks according to urgency
– Analyse issues and solve problems
– Inherent understanding of market trends affecting service-related opportunities

**BEHAVIOURAL COMPETENCIES:**

– Customer Service Orientation – maintain effective relationships
– Obsessive attention to detail
– Analyse issues and solution driven – Logical
– Cope well with pressure and tight deadlines
– Outstanding communication and presentation skills
– Effective time management, task planning, prioritising
– Self-managed – take initiative, maintain focus and self-control
– High Level Interpersonal and communication skills
– Inherent Service ethic – business confidentiality
– Produce and Maintain effective Business Results
– Enthusiastic about Quality

### **Duties and Responsibilities**

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

– Ensure capturing entries on CRM – Maximizer system: compliance 100% Maintain and develop relationships with existing and new customers.
– Execute Customer site visits when required.
– Engineer Technically acceptable Tenders and Proposals – Update and Utilise instrument sizing and selection programmes to determine specific product solutions as per customers’ requirements, advise customers of possible alternative solutions.
– Source quotations for product from local and overseas suppliers.
– Generate Pricing schedule – updated price lists.
– Check quote for technical accuracy, advise customer of deviations from original RFQ.
– Responsible for submitting professionally prepared quotes and tenders to customers and meeting the required tender submission date/time.
– Elicit Acknowledgement of receipt of quote/tender from customer.
– Communicate and generate necessary reports and event logging with regards to tenders.
– Oversee Customer and Supplier queries – Response and Solutions.
– Maintain and Improve Customer relationships.
– Order turnaround within 2 days – Correct Order processing, Order Acknowledgements.
– Ensure Update of CRM System with Won & Lost orders.
– Create server folder containing all relevant correspondence.
– Generation of internal order processing documentation – incl. Works Instructions.
– Assist Customer, Order processing and Project Execution with technical query resolution.
– Provide assistance with inspection (FAT) and documentation.
– Provide product support by assisting with technical queries and providing training where required with colleagues.
– Follow established departmental policies, procedures and objectives, assuring continuous quality improvement & safety awareness.