### **Job Advert Summary**

The Lodge Manager is responsible for overseeing the daily operations of the lodge, ensuring exceptional guest service, maintaining luxury hospitality standards, leading and developing operational teams, and supporting the General Manager in achieving financial, operational, and guest satisfaction objectives. The role ensures the efficient management of accommodation, food and beverage operations, housekeeping, maintenance, guest activities, stock control, health and safety, and compliance with company policies and procedures.

### **Minimum Requirements**

– Diploma in Hospitality Management, Tourism Management, Business Management or a related field.
– Hospitality management qualifications will be advantageous.
– Minimum 5 years’ experience in luxury lodge or hotel operations.
– At least 3 years’ management experience in a supervisory or lodge management role.
– Experience within a luxury safari lodge environment is highly advantageous.
– Strong operational, guest service and leadership experience.

### **Duties and Responsibilities**

– Overseeing the daily operations of the lodge and ensuring operational excellence across all departments.
– Leading, mentoring, and managing operational teams to achieve high performance and exceptional service standards.
– Ensuring outstanding guest satisfaction by providing personalised service and resolving guest concerns promptly.
– Supervising housekeeping, food and beverage, front-of-house, maintenance, and guest activities to ensure quality and efficiency.
– Monitoring operational budgets, controlling costs, and supporting stock management and procurement processes.
– Ensuring compliance with company policies, health and safety regulations, and operational procedures.
– Maintaining the lodge’s facilities, equipment, and overall presentation to luxury hospitality standards.
– Assisting with staff recruitment, onboarding, training, performance management, and employee development.
– Preparing operational reports, monitoring key performance indicators, and supporting the General Manager in achieving financial and operational objectives.
– Promoting a culture of teamwork, accountability, continuous improvement, and environmental sustainability while supporting the overall success and reputation of Toro Lodge.