**Listing reference:** 027415

**Listing status:** Online

**Apply by:** 19 October 2026

##### **Position summary**

**Industry:** Wholesale & Retail Trade

**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain

**Location:** Pretoria

**Contract:** Permanent

**EE position:** Yes

##### **About our company**

Clicks Group

##### **Introduction**

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

##### **Job description**

**Job Objectives:**

– To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
– To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
– To ensure the safe handling of cash at all times.
– To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
– To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
– To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
– To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
– To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
– To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Knowledge:**

– Basic maths calculations
– Retail/FMCG background and understanding of merchandising and promotions principles
– Understanding of stock management procedures
– Knowledge of customer service excellence

**Skills:**

– Planning and organising skills
– Problem-solving skills
– Strong customer orientation
– Good communication skills
– Computer literacy
– Numeracy skills

**Competencies:**

Essential:

– Relating and networking
– Following instructions and procedures
– Delivering Results and Meeting Customer Expectations

Desirable:

– Working with people
– Persuading and Influencing
– Planning and Organising
– Coping with Pressures and Setbacks

##### **Minimum requirements**

**Experience:**

– Desirable: experience in a customer facing role within a retail/FMCG store operations environment

**Education:**

– Essential: Grade 12
– Desirable: Maths 50% and English 50% at Grade 12 level