KEY LEADERSHIP & INTERPERSONAL COMPETENCIES  

(Behaviours that enhance the desired culture, values and the pursuit of the core purpose of the business) 

• VALUES: 

• We believe in the power of brands and growing brands responsibly 

• We believe in developing and building our teams for the benefit of all stakeholders 

• We believe in continuous investment into our people and our business platforms 

• We care deeply about our environment and our people 

• LEADERSHIP & RELATIONSHIP BEHAVIOURS 

• Effective Communication: Clearly convey goals, expectations, and feedback to teams. 

• Team Collaboration: Foster a cooperative environment across multiple teams and locations. 

• Decision-Making: Make timely, data-driven decisions that benefit the entire area. 

• Conflict Resolution: Address and resolve conflicts swiftly and professionally. 

• Inspiring Leadership: Motivate teams to achieve objectives and maintain high performance. 

• Empathy & Support: Show understanding and support for team members’ needs and challenges. 

• Performance Coaching: Provide guidance and development opportunities to improve team skills. 

• Stakeholder Management: Build strong relationships with internal and external stakeholders. 

• Adaptability: Adjust leadership style based on team dynamics and business changes. 

• Accountability: Lead by example and take responsibility for the area’s performance. 

 TECHNICAL AND FUNCTIONAL COMPETENCIES  

(Specific technical, functional and professional skills, knowledge, abilities, attributes and aptitudes that are required to be able to do this particular job well relative to the delivery of the Main Purpose and Key Accountabilities) 

• Operational Excellence: In-depth knowledge of store operations, including inventory management, staffing, and store performance optimization. 

• Sales & Profitability Analysis: Ability to analyse sales data, identify trends, and implement strategies to drive revenue and profit. 

• Budget Management: Experience in managing and controlling budgets for the area, ensuring cost efficiency and profitability. 

• Staff Training & Development: Skilled in identifying training needs and providing development opportunities to enhance team performance. 

• Compliance & Standards: Knowledge of company policies, procedures, and regulatory requirements (e.g., health & safety, labour laws). 

• Problem Solving: Ability to quickly identify issues in operations, customer service, or team performance and implement effective solutions. 

• Performance Management: Competence in setting performance targets, tracking progress, and managing underperforming teams or individuals. 

• Customer Relationship Management (CRM): Expertise in building and maintaining relationships with key customers to drive satisfaction and loyalty. 

• Reporting & Analytics: Proficiency in using reporting tools and analysing KPIs to monitor performance and make informed decisions. 

• Project Management: Ability to manage multiple initiatives and projects simultaneously, ensuring deadlines are met and objectives are achieved. 

Education 

• Grade 12 or equivalent  

• Tertiary qualification in Business, Retail Management, Commerce or a related field (advantageous) 

Experience 

• Minimum 2–3 years’ experience in a similar multi-store, supervisory or area-level retail role. 

• Proven experience supporting or managing multiple retail stores. 

• Experience driving store performance, operational standards and people management. 

Industry Knowledge 

• Sound understanding of retail operations, including store standards, customer experience and sales drivers. 

• Working knowledge of retail KPIs, stock control, labour planning and store compliance. 

• Awareness of health & safety (OHS) and basic retail labour legislation. 

• Understanding of brand standards and visual merchandising principles within a retail environment 

• Valid Driver’s license (Code B). 

• Must have own reliable vehicle due to operational travel requirements.