1. Purpose of the Role

• To supervise and coordinate all housekeeping functions, equipment and procedures.

2. Key Responsibilities
2.1. Housekeeping Operations and Supervision

• Establish and maintain a system of housekeeping to ensure all accommodation is appropriately prepared and maintained for site residents.
• Conduct planned and random inspections of facilities and contents to ensure standards are maintained and to identify replacement and repair requirements.
• Oversee the maintenance and repairs to the facilities.

2.2. Housekeeping Inventory Control

• Issue supplies and consumables to staff as needed.
• Keep track of supply levels and place requisitions when required to replenish stock.

2.3. Health and Safety Compliance

• Inspect accommodation, housekeeping and ablution facilities for conformity with health and safety policies, procedures and checklists.
• Report identified problems to the Housekeeping and Laundry Manager.

2.4. Staff Supervision

• Manage and reconcile employee leave and attendance records.
• Respond to or redirect employee queries as required.
• Conduct employee appraisals.
• Manage first level labour relations matters.
• Identify areas for employee development and provide training.

2.5. Client Relations and Complaint Resolution

• Follow up on client queries and complaints.
• Resolve minor client complaints and problems.
• Escalate client complaints out of scope of responsibility to the Housekeeping and Laundry Manager for further resolution.

2.6. Effective Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Manage colleagues’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

KNOWLEDGE/COMPETENCE
1. Knowledge

• Housekeeping and laundry practices and equipment

What skills, knowledge, and/or attributes are necessary to perform the role?

• Health and safety standards

2. Skills

• Verbal and written communication
• Numeracy
• Literacy
• Interpersonal

3. Attributes

• Integrity
• Tolerant of stress and pressure
• Attention to detail
• Deadline driven
• Quality orientation

QUALIFICATION AND EXPERIENCE

• Grade 12
• Hospitality diploma would be preferred
• 5 years’ hospitality industry experience of which 2 should be in a supervisory or team leader role