– **Customer Service Management** — Serve as the primary point of contact for all customers, ensuring a welcoming and professional experience throughout their service journey.
– **Booking & Scheduling** — Manage service bookings, workshop schedules, and follow-ups to ensure efficient workflow and minimal customer waiting times.
– **Job Card Administration** — Create, update, and close job cards accurately, ensuring all customer concerns and technician notes are captured.
– **Customer Communication** — Provide updates on vehicle status, additional repair requirements, quotations, and completion times.
– **Complaint Handling** — Address customer concerns promptly, investigate issues, and escalate to management when necessary, must have a strong personalitiy to deal with difficult customers
– **Quality Assurance Follow‑ups** — Conduct post-service follow-ups to ensure customer satisfaction and identify improvement areas.
– **Invoice & Payment Coordination** — Prepare invoices, explain charges to customers, and coordinate payment processing.
– **Workshop Coordination** — Liaise with technicians, parts department, and workshop controllers to ensure accurate communication and timely service delivery.
– **Customer Retention Activities** — Support loyalty programs, service reminders, and customer engagement initiatives.

Pay: Up to R5 000,00 per month

Ability to commute/relocate:

– Pietermaritzburg, KwaZulu-Natal 3201: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

– Customer service: 2 years (Required)
– Microsoft Office: 2 years (Required)
– CRM software: 2 years (Required)

Location:

– Pietermaritzburg, KwaZulu-Natal 3201 (Required)

Work Location: In person