(1872) Help Desk Agent And Administrator X2

(1872) Help Desk Agent and Administrator x2

Pretoria, Gauteng View on Map
posted 1 month ago
Posted : October 12, 2026 -Accepting applications

Job Description

The main purpose of this position is to provide first-line contact and handle incoming calls and assign and manage calls from clients of the South African Reserve Bank’s Corporate Services Department.

**Detailed description**

The successful candidate will be responsible for the following key performance areas:

– Follow help desk procedures for the completion of tasks and respond to and route incoming calls in accordance with priorities and agreed service levels.
– Communicate to clients regarding the progress of requests/enquiries from receipt to closure.
– Handle help desk-related queries and engage positively with colleagues and stakeholders on the telephone or in person.
– Update and maintain the call management system to allow accurate recording of calls received and resolution activities.
– Identify problems which require expertise, route them for support and escalate those that require urgent attention.
– Continually assess client satisfaction and recommend actions for improvement where necessary.

Required skills

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