### **About Us**

We are looking for a **Patient Liaison Officer** to support our hospital catering team by engaging with patients, capturing meal preferences, managing diet requirements, and ensuring a positive patient experience. This role provides a vital communication link between patients, nursing staff, and the catering team to support safe, accurate, and patient-centred meal service.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

### **Duties & Responsibilities**

– To ensure that guests are greeted courteously.
– To be readily available at all times to deal with problems or complaints.
– To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
– To ensure effective liaison between front of house and back of house departments.
– To ensure effective and speedy service.
– To ensure that enquiries, messages, are dealt with courteously and efficiently.
– To ensure that all Front of House areas are clean and tidy at all times.
– To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
– To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
– To monitor trends within the industry and make suggestions how these could be implemented.
– Visit patients daily to record meal choices, diet needs, allergies, and cultural or religious preferences.
– Capture and communicate patient meal orders accurately and on time to the catering team.
– Confirm special diet instructions with nursing staff to ensure clinical compliance.
– Check patient trays for accuracy and presentation before delivery.
– Record patient feedback and report trends to the Catering Manager.

### **Skills and Competencies**

– Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
– Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
– Ability to engage with patients professionally and respectfully.
– Understanding of hospital diets (advantageous; training provided).
– Good attention to detail and accuracy in capturing meal information.
– Customer service mindset and ability to handle patient queries professionally.
– Basic administrative and record-keeping ability.

### **Qualifications**

– Grade 12 / NQF Level 4.
– 1–2 years’ experience in a hospital, healthcare, catering, or patient-facing role (advantageous).
– Experience in hospitality, customer service, or food service.
– Knowledge of hygiene and infection-control standards is beneficial.