Responsible for supporting IT departments in resolving network issues, maintaining firewalls, and ensuring secure, high-performing infrastructure. This role combines technical administration, project management, and compliance oversight to deliver reliable IT services.

Key Responsibilities

Network Support & Administration

• Assist IT teams in troubleshooting routers, firewalls, and other network equipment.
• Provide clear explanations of issues and resolution practices to stakeholders.
• Perform firmware upgrades and ensure equipment is up to date.
• Administer and maintain network and firewall systems to guarantee availability and security.

Infrastructure Design & Transformation

• Design WAN, MAN, and LAN infrastructure across business entities.
• Translate functional requirements into technical solutions aligned with business strategies.
• Build and maintain architectural standards and principles.
• Independently manage infrastructure transformation projects in compliance with client standards.
• Ensure capacity planning and manage IT hardware resources, including inventory.

Performance & Security

• Optimize data availability and performance through tuning, automation, and query optimization.
• Monitor scalability and volume growth to ensure efficient data access.
• Administer user access permissions and address data security issues in collaboration with security engineers.
• Conduct compliance audits to maintain high availability and security standards.

Monitoring & Incident Management

• Track incidents using monitoring tools, analyze severity and root causes, and implement corrective measures.
• Manage version migrations and ensure smooth transitions.
• Participate in architecture projects, evaluating new technologies and assessing impact.
• Oversee infrastructure deployments by internal and external teams.

Reporting & SLA Management

• Update documentation and operating procedures to enhance the knowledge base.
• Adhere to client-defined SLAs and monitor compliance with managers.

Qualifications

• Degree/Diploma in Information Technology or Computer Science
• Fortinet NSE 6 certified
• CCNP / Aruba ACP certified
• Azure Networking (advantage)
• ITIL Practitioner (V3) / ITIL Specialist (V4)
• ISO 27000 and other IT security training
• Prince2, PMP or equivalent (advantage)

Experience

• Minimum 5 years’ relevant IT experience
• Strong background in supporting and maintaining networks and firewalls
• Hands-on expertise with FortiGate/Fortinet, Cisco, Aruba, Pulse Secure, VMware, and Microsoft Azure
• Extensive experience implementing VPNs, SD-WANs, MPLS, SSL VPNs, WLANs, and virtualized/cloud environments
• Proven ability to manage technical projects in large corporate environments
• Familiarity with ITSM and collaborative solutions