Call Centre Manager – Debt Collection
- Full time
- Apply Before: April 30, 2026
- Johannesburg, Gauteng, South Africa View on Map
Job Detail
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Job ID 1749
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Experience 5 Years
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Gender All Genders
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Qualifications Certificate
Job Description
This opportunity is ideal for professionals with strong leadership abilities and a background in debt recovery, credit control, or financial services call centres.
Key Responsibilities
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Manage and lead a debt collection call centre team to achieve daily and monthly recovery targets
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Monitor team performance and provide training, coaching, and performance management
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Develop and implement collection strategies and credit control policies to improve cash recovery
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Prepare reports on aging debt, collection performance, and portfolio risk
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Ensure all collection activities comply with debt recovery regulations and company policies
Minimum Requirements
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5+ years’ experience in debt collection, credit control, or financial services
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Proven experience managing a call centre or collections team
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Strong understanding of debt recovery laws and compliance requirements
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Excellent communication, negotiation, and analytical skills
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Experience working with CRM systems, debt collection software, and Microsoft Excel
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Strong problem-solving and decision-making skills
Desired Skills
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Call Centre Management
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Debt Recovery & Collections
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Credit Control
Required skills
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