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Call Centre Manager – Debt Collection

  • Posted 3 hours ago
  • Apply Before: April 9, 2026
  • Johannesburg, Gauteng, South Africa View on Map

Job Detail

  • Job ID 1749
  • Experience  5 Years
  • Gender  All Genders
  • Qualifications  Certificate

Job Description

This opportunity is ideal for professionals with strong leadership abilities and a background in debt recovery, credit control, or financial services call centres.

Key Responsibilities

  • Manage and lead a debt collection call centre team to achieve daily and monthly recovery targets

  • Monitor team performance and provide training, coaching, and performance management

  • Develop and implement collection strategies and credit control policies to improve cash recovery

  • Prepare reports on aging debt, collection performance, and portfolio risk

  • Ensure all collection activities comply with debt recovery regulations and company policies

Minimum Requirements

  • 5+ years’ experience in debt collection, credit control, or financial services

  • Proven experience managing a call centre or collections team

  • Strong understanding of debt recovery laws and compliance requirements

  • Excellent communication, negotiation, and analytical skills

  • Experience working with CRM systems, debt collection software, and Microsoft Excel

  • Strong problem-solving and decision-making skills

Desired Skills

  • Call Centre Management

  • Debt Recovery & Collections

  • Credit Control

Required skills

CRM platforms debt collection Microsoft office
 
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