• REQUIREMENTS

Minimum requirements: Applicants must be in possession of a Grade 12
Certificate and National Diploma (NQF level 6) / Degree qualification in
Information Technology / Computer Science or related equivalent qualification.
Minimum of 3 years’ experience at junior management level in ICT environment
relating to Local Area Network (LAN) and Wide Area Network (WAN), ICT
servers and applications, Network and Hardware support. Job related
knowledge: Government Systems Structure. A sound knowledge and
understanding of the South African ICT landscape and operations. Technical
expertise of ICT goods and services. ICT Acts and policies. Government
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decision making processes. Internal control and risk management. Project
management principles and tools. Understanding and management of
information and formal reporting systems. Understanding and management of
information and data security systems. Job related skills: Planning and
organising skills. Interpersonal relations. Communication (verbal and written)
skills. Analytical skills. Advanced computer literacy. Problem solving skills.
Financial management. A valid driver’s licence.

• DUTIES

Provide Local Area Network (LAN) and Wide Area Network (WAN) support.
Check connectivity on transversal and business application systems. Report
on the functionality of the systems. Monitor systems reconnections. Manage,
assess and resolve network infrastructure connectivity (Switches, Routers and
Access Points (AP’s). Receive new user creation forms from users and submit
for creation on departmental network. Provide feedback on new user creations.
Process and submit user network terminations as received from Human
Resource Management (HRM). Compile monthly Information Technology (IT)
reports. Manage and maintain ICT servers and applications. Monitor and
assess server environment and access control. Ensure server and connection
issues are assessed and resolved satisfactorily. Report and manage escalation
of server room issues for smooth resolutions. Facilitate, install and update of
ICT Application, eg, Antivirus, etc. Scan and clean computers for viruses. Scan
and remove unwanted / unapproved DLRRD applications. Setup, configure
and connection of IT applications. Manage and monitor Network and Hardware
support to business / users via ICT Call logging process. Attend and manage
user workstation ICT logged calls (allocation, resolution, resolution update) in
respect of hardware, software and network in context to the Service Level
Agreement (SLA) timelines. Generate call management reports. Review and
implement corrective actions on calls / processes. Participate in central ICT
projects of rolling out new initiatives in departmental offices across the
province. Conduct ICT business needs and equipment assessment report with
related recommendations on resolutions / specification. Supervise and
manage sub-Directorate. Manage the day-to-day operations of the IT unit.
Manage staff subordinates work allocation and leave. Ensure that calls are
resolved and closed within the stipulated SLA time frame. Manage Central
National Office / Provincial ICT projects and provide project status updates.

• ENQUIRIES

Ms P Ledwaba Tel No: (012) 337 3657

• APPLICATIONS

Applications can be submitted by hand delivered during office hours to: 524
Stanza Bopape and Steve Biko Street, Arcadia, Pretoria, 0001 or by email to
Post35@dlrrd.gov.za

• NOTE