Direct Reporting Line:
Head Admissions & Administration

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Cape Town, City (Vega School) has a vacancy for a Deputy Head Student Administration.

Duties and Responsibilities:

Quality Assurance

• Supports the implementation, management and compliance monitoring of academic policies.
• Actively involved in ensuring compliance within all areas of Student Administration.
• Maintains oversight of student record management, confidentiality and data integrity standards.
• Implements the Assessment Strategy and Policy and all related procedures which are aimed at ensuring compliance.
• In the absence of the Head-Admissions and Administration, the Deputy Head Student Administration approves all departmental documentation and communication to all stakeholders prior to dissemination.
• Maintains and develops relationships with all stakeholders including students, parents, lecturers and other staff.

Operational Programme Management

• Ensures the delivery of timetables from the Capacity Planning and Timetabling Centre are time efficient and contribute to the overall academic delivery of the programme.
• Supervises the output of the Results Centre regarding accuracy of Cumulative Assessment (CASS) release, results capturing, verification, moderation and results release.
• Oversees the campus readiness regarding programme starts, student groups and timetables received.
• Ad hoc assistance and operational support on registrations, cancellations, de-registrations and transfers.
• Contribute to student retention strategies, working with Head-Admissions and Administration and Head-Academic to implement interventions improving throughput.
• Signs off the assessment schedule received from the National Operations team taking into account campus capacity to accommodate the central assessment schedule on campus.

Student Support

• Supports the timeous response and resolution of all internal queries managed by the Student Relations Specialists, or other Centres of Excellence.
• In the absence of the Head-Admissions and Administration, represents the campus on the student representative committee.
• Ensures system set up for the submission of assessments under non-exam conditions being submitted through the anti plagiarism software.

Independent Contractor (Lecturer & Invigilator) Operational Support

• Ensures that the operational requirements of Independent Contractors/Sessional Workers are met timeously.
• Holds the role of 2nd line approver for all invigilator claims/timesheets.
• Manages the Lecturer allocation timelines to ensure the timetable timelines are met in accordance with programme start dates.

Departmental Management

• Supervises the Centres of Excellence within student administration and ensures compliance in all functions that are completed by each Centre of Excellence.
• Reports to the Head-Admissions and Administration on the functioning and performance of each Centre of Excellence and identifies critical areas of improvement.
• Recruits staff for the Centres of Excellence within the scope of supervision.
• Sources, screens, appoints, trains, and manages (including claim management) the campus invigilators.
• Provides training and onboarding for new and existing staff for the Centres of Excellence within the scope of supervision.
• Supports the Head-Admissions and Administration with any internal or external audit process up to and including submission of improvement plans.
• Ensures all policy updates are communicated to the Head-Student Experience and that students are informed accordingly.
• Manages the For Action Now (FAN) report response.
• Ensures that verification takes account of any capping constraints and that students who are sitting the assessment as a Supplementary or Dean’s exam have been identified.
• Manages all delays, deadlines and processes for the Centres of Excellence within the scope of supervision with respective stakeholders such as the Office of the Registrar, ACE and Lecturers.
• Supports the Head-Admissions and Administration in ensuring compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Student Admissions and Administration department.
• Supports the Head-Admissions and Administration with running focus group sessions with the Centres of Excellence where challenges and improvements on existing processes are discussed.

Competencies Required

• Excellent interpersonal and communications skills.
• Problem solving skills.
• Financial analysis.
• Public speaking/presentation skills.
• Best suited to a friendly, organised person who works accurately and is able to handle pressure.
• Leadership skills.
• Time management skills.

Minimum Qualification Requirement: 

• Advanced Diploma or Bachelor’s Degree (NQF Level 7) and/or a Postgraduate Diploma or Bachelor’s Honours Degree (NQF Level 8) is advantageous 

Minimum Work Experience Requirement:

• Minimum of 2 years’ operational management and/or project management experience.
• Minimum of 2 years’ supervisory.
• Minimum of 3 years’ administrative experience.
• Minimum of 3 years’ customer service experience.

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.