Job Details

Division: Excellerate Services
Industry: Soft Services
Business Unit: Operations – Hygiene, Pest Control & Landscaping
Minimum experience: 5 Years’ Senior Operational Management Experience
Job functional area: Operations

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.
We do this by creating environments where people can thrive.
This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision is to be Africa’s leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.

Why Join Us

At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.

About the role

The Regional Manager will report directly to the General Manager and will provide strategic and operational leadership across the Hygiene, Pest Control and Landscaping divisions within the Gauteng region.

The successful candidate will be responsible for leading multiple operational portfolios, ensuring exceptional service delivery, financial performance, client satisfaction, regulatory compliance and sustainable business growth.

This role requires an experienced operational leader with strong commercial acumen, proven financial management capability, extensive people management experience and the ability to manage large multidisciplinary teams across multiple client sites. The incumbent will be accountable for operational strategy, budgeting, Profit and Loss (P&L) management, workforce performance, client retention and continuous improvement initiatives.

What you will bring

Inherent requirements for the position (non-negotiable)

• Grade 12 (Matric).
• NQF Level 7 qualification in Operations Management, Facilities Management, Environmental Health, Business Management, Horticulture or a related discipline.
• Relevant industry certifications or short courses in Hygiene, Pest Control, Landscaping, Environmental Health, Integrated Pest Management (IPM) or Facilities Management will be advantageous.
• Valid Code 08 driver’s licence and own reliable vehicle.
• Advanced computer literacy with proficiency in Microsoft Office Suite and operational reporting systems.
• Minimum of 5 years’ operational management experience within Hygiene, Pest Control, Landscaping, Facilities Management or a related operational environment.
• Minimum of 5 years’ senior operational management experience leading multiple operational sites, large multidisciplinary teams and regional business operations.
• Proven experience managing regional operational budgets, analysing Profit and Loss (P&L) statements, financial reporting, cost control and profitability improvement initiatives.
• Proven experience managing employee relations, performance management, disciplinary processes, workforce planning and employee development.
• Proven experience in client relationship management, service contract management and operational service delivery.
• Experience conducting operational risk assessments, site surveys, quality inspections and compliance audits.
• Sound knowledge of Hygiene, Pest Control and Landscaping industry legislation and operational requirements.
• Sound knowledge of Occupational Health and Safety legislation, environmental legislation and SHEQ principles.
• Working knowledge of ISO Quality Management Systems will be advantageous.

Additional demonstrable requirements:

• Strong strategic leadership and operational management capability
• Ability to manage large multidisciplinary operational teams across multiple sites
• Excellent client relationship, stakeholder engagement and negotiation skills
• Comprehensive understanding of Service Level Agreements (SLAs), contractual obligations and Key Performance Indicators (KPIs)
• Strong commercial and financial acumen
• Excellent planning, organisational and project management skills
• Strong analytical thinking and problem-solving ability
• Ability to identify operational risks and implement effective corrective actions
• Excellent verbal and written communication skills
• Strong coaching, mentoring and employee development capability
• Demonstrated leadership in managing operational performance and business improvement initiatives
• Strong commitment to customer service, operational excellence and continuous improvement
• Demonstrated commitment to high ethical standards within a diverse workplace
• Ability to work under pressure while managing multiple priorities
• Flexible, collaborative leadership style with the ability to resolve operational challenges timeously

What you will be doing

Operational Leadership

• Lead and manage Hygiene, Pest Control and Landscaping operations across multiple client sites.
• Develop and implement regional operational strategies aligned to business objectives.
• Ensure operational excellence and consistent service delivery in accordance with contractual obligations and Service Level Agreements (SLAs).
• Drive operational efficiency through continuous improvement initiatives.
• Conduct operational risk assessments, quality inspections, site audits and compliance reviews.
• Monitor operational performance against agreed KPIs and implement corrective actions where required.
• Ensure effective utilisation of labour, fleet, equipment, chemicals, consumables and operational resources.
• Lead regional operational meetings and performance reviews.
• Drive customer satisfaction through proactive operational management.

Commercial and Financial Management

• Manage regional operational budgets and financial performance.
• Interpret and analyse Profit and Loss (P&L) statements and financial reports.
• Identify cost-saving opportunities while maintaining operational excellence.
• Improve regional profitability through sound commercial decision-making.
• Manage expenditure relating to labour, subcontractors, fleet, equipment and consumables.
• Collaborate with Finance and Key Account Managers regarding pricing, contract amendments, quotations, reconciliations and debtor management.
• Identify opportunities to expand services within existing client portfolios and support new business development initiatives.

Client Relationship Management

• Build and maintain strong relationships with clients and key stakeholders.
• Ensure contractual obligations and client expectations are consistently achieved.
• Act as the regional escalation point for operational service issues.
• Manage customer complaints and implement effective service recovery initiatives.
• Conduct regular client meetings and business review sessions.
• Support client retention through exceptional service delivery.

People Leadership

• Lead, manage, coach and mentor Regional Operations Managers, Contracts Managers, Site Managers, Supervisors and operational employees.
• Drive employee engagement, accountability and operational excellence.
• Manage recruitment, workforce planning and succession planning.
• Conduct performance reviews and implement development plans.
• Manage attendance, productivity, employee relations and disciplinary processes in accordance with Company policies.
• Develop high-performing operational teams capable of delivering exceptional client service.

Compliance, SHEQ and Risk Management

• Ensure compliance with all applicable legislation, industry regulations, Company policies and client requirements.
• Promote compliance with Occupational Health and Safety legislation and SHEQ standards.
• Ensure statutory licences, inspections and compliance documentation remain current.
• Promote a culture of safety, environmental responsibility and continuous improvement.
• Ensure compliance with Hygiene, Pest Control and Landscaping operational standards.

Contractor, Fleet and Resource Management

• Manage subcontractors, suppliers and service providers.
• Monitor contractor performance and contractual compliance.
• Manage fleet utilisation, maintenance and operational efficiency.
• Ensure equipment, operational resources and assets remain fit for purpose.

Reporting and Continuous Improvement

• Prepare and present operational, financial and performance reports to Executive Management.
• Conduct quarterly business reviews and provide strategic recommendations to improve regional performance.
• Drive innovation through technology, operational reporting and process improvement.
• Support strategic initiatives that contribute to business growth and operational excellence.

Ideal Candidate Profile

The successful candidate will demonstrate:

• Proven regional operational leadership experience.
• Strong commercial and financial management capability.
• Excellent people leadership and coaching skills.
• Experience managing large multidisciplinary operational teams.
• Outstanding client relationship management skills.
• A strategic and solutions-driven mindset.
• Sound judgement and decision-making ability.
• A commitment to operational excellence, continuous improvement and exceptional customer service

As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit their CVs with all relevant qualifications attached, including a letter of application. Please specify the position that you are applying for. If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as unsuccessful.