• REQUIREMENTS

An undergraduate qualification in Public Management, Public Administration,
Operations, Business Management, Management, Administration, Law or
Social Science within these specified fields at NQF level 6 recognized by
SAQA. 1 Year experience in Operations, client or customer services
environment. Knowledge of front office operations. Extensive knowledge of
41
various filing systems. Knowledge of fingerprint verification. Knowledge and
Understanding of Civic Services Regulatory Framework. Knowledge of the
Public Service Regulatory Framework. Knowledge of Supply Chain
Management process and procedures. A valid Driver’s License. Willingness to
travel and work extended hours. Overtime may be required on request
occasionally. Weekend working may be required on request occasionally.
Required skills and competencies: Computer literacy. Analytic thinking.
Planning and organizing. Problem solving. Problem solving. Verbal and written
communication. Financial administration. Planning and skills, Interpersonal
Attention to detail. Clerical and administration. Professionalism. Compassion.
Conscientious. Patriotic, Honesty and Integrity

• DUTIES

The successful candidate will be responsible for, amongst others, the following
specific tasks: Supervise the effective daily operations of civic services of
offices. Ensure effective service delivery and assist staff where service
standard are not met. Produce quality reports regarding turnaround times
(documents processed and error rates). Implement quality assurance
measures to ensure quality of service delivery. Ensure safekeeping of
records/documentation according to DHA requirements. Allocate work to staff
members and monitor their progress against daily targets or goals. Perform
end of day duties to ensure effective reporting, identification of issues and
capturing of performance statistics. Identify challenges in operations (capacity,
training, bottlenecks) and make suggestions to Superiors. Identify trends and
take corrective action. Perform overriding functions on system. Ensure full
implementation of all relevant SOP’s. Implement incidental matters ensure that
the identity of illegal foreigner who are arrested, detained or convicted.
Supervise the application of ID smart cards, BMD Registration of Birth,
Marriages and Deaths, Late Registration, Rectification and Amendment of
particulars and issuing of Travel and Citizenship documents. Ensure effective
and efficient management of human, physical and financial resources within
the Unit

• ENQUIRIES

Limpopo: Mr J Kgole Tel No: (015) 287 2802

• APPLICATIONS

Applications compliant with the “Directions to Applicants” above, must be
submitted online at https://erecruitment.dha.gov.za or sent to the correct
address specified as follows:

Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699.

• NOTE