Responsible for overseeing all aspects of store operations, from financial performance and stock management to team leadership and customer service. This role drives profitability, ensures operational efficiency, and fosters a customer-focused environment.

Key Responsibilities

Financial & Operational Management

• Achieve financial targets by aligning sales and costs with budget requirements.
• Implement pricing policies, monitor stock levels, and reduce shrinkage.
• Conduct weekly stock counts and competitor price checks.
• Plan weekly stock needs and monitor negative stock reports to ensure smooth operations.

Customer Service Excellence

• Increase foot traffic through promotions, displays, and marketing materials.
• Lead by example, motivating the team to deliver exceptional service and achieve high satisfaction scores.
• Resolve customer complaints promptly and ensure accurate, timely deliveries.

Leadership & Team Development

• Hold monthly team meetings to review performance, address issues, and discuss promotions.
• Provide training and development opportunities, including one-on-one sessions and performance reviews.
• Manage daily operations, absenteeism, and disciplinary actions when necessary.

Store Administration & Stock Control

• Maintain accurate stock levels, keeping out-of-stock items below 2%.
• Submit weekly negative stock lists and monitor stock against targets.
• Ensure availability of key products, especially high-demand items.

Opening & Closing Duties

• Arrive early to conduct store walkthroughs and prepare for the day.
• Plan next-day deliveries with the Yard Manager and ensure team readiness.

Housekeeping & Fleet Management

• Oversee vehicle maintenance, cleanliness, and expense tracking.
• Maintain a clean, organized store and yard with neatly merchandised products.

Candidate Profile

• Proven experience in retail management with a track record of driving sales, profitability, and customer satisfaction.
• Strong financial management skills with the ability to meet budget targets.
• Excellent leadership abilities with a passion for team development and motivation.
• Proactive problem-solver who thrives in fast-paced environments.
• Detail-oriented with high standards for store presentation, cleanliness, and operational efficiency.