Job Purpose

• To develop tactical parts strategy and associated delivery plans related to the dealership, ensuring the achievement of high level of customer satisfaction, retention and profitability through sales of parts.

Minimum Experience

• 3 – 5 years’ experience in a similar role

Minimum Qualification

• Matric
• Tertiary Qualification in Logistics/Supply Chain 

Minimum Requirements

• A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.

GENERIC JOB OUTPUTS
PROCESS

• Develop, align and implement a departmental/tactical strategy and associated policies and guidelines.
• Implement corporate governance and compliance policies to identify and manage risk liability.
• Measure the delivery of operational plans, realign and improve where required.
• In-depth understanding of demand planning

FINANCE

• Develop, implement and monitor a cycle of medium-term cost improvements.
• Implement and monitor financial controls, governance and compliance protocols.

CLIENT

• Develop and maintain direct and regular contact with manufacturers, suppliers, and key customers for communication purposes.
• Develop and manage sustainable relationships with customers that contribute to a culture of customer service excellence.
• Manage, identify and address customer needs by providing a variety of brand related parts, products and accessories, to enhance satisfaction and retention of customers.
• Plan and deliver services and/or products that create a culture which aims to exceed customer’ expectations in the business.
• Prepare service delivery excellence plans for customers and ensure implementation.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition.
• Develop and implement change management initiatives.
• Ensure timely, clear contracting and assessment of performance expectations with direct reports in line with identified objectives of the brand.
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
• Own and live up to company values.
• Prepare and implement people capacity plans in line with service delivery, performance objectives and budget.