Role Overview

The Client Success Manager will be responsible for building and maintaining relationships with our clients by creating the best, customised import solution of clients in various industries.  They will be responsible for forming trusting relationships with clients and having oversight of all account activities, sorting out issues and pricing deals presented to us in a way that will allow our clients to win the deals for themselves.  This person’s role will be to “wow” newly signed clients.

The Client Success Manager will be responsible for the following:

Making strategic decisions with clients
Making pricing decisions on clients’ projects
Responsible for resolving any issues arising from our service team
Utilising client relationships to upsell and grow revenue from clients by selling them new products and introducing them to new opportunities.

Skill set and desired competencies:
Excellent knowledge and use of Microsoft Office Suite
Excellent use of the English language, both written and verbal
Maintain effective daily communication with relevant team members
Ability to adapt within the ever-changing shipping environment
Attention to detail with the ability to prioritise tasks effectively
Ability to proactively identify problems in advance
Creative problem solving ability
Independent and resourceful thinker
Energetic, enthusiastic and personable
General business acumen

Qualifications and Experience
University undergraduate degree of any background, commerce-focus preferable
Honors degree advantageous
Work experience advantageous
Strong academic track record required