To assume full control of the daily detailed activities across allocated areas and locations, ensuring that the external and internal SLA’s are achieved in line with the Standard Operating Procedures (SOP) and Compliance Standards and Policies.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Process Management

• Supervises the daily activities of the areas and locations under your control. 
• Liaise and manage the co-ordinators and staffing to ensure that the daily, weekly and monthly objectives are achieved. 
• Conduct start and end of shift daily.
• Ensure that all SLA are met for internal and external clients. 
• Manage non-performance matters and report the process to your manager. 
• Ensures good housekeeping within your defined areas and locations.
• Ensure compliance to SOP, company policies, standards, system usage, etc.
• Manage & mitigate any risks and report and track all maintenance and risk concerns in-line with OHS and organisational risk requirements. 
• Collate stats for daily, weekly and monthly submission to the Manager.
• Conduct daily site inspections.
• Communicate timeously to all internal operational areas on any exceptions.
• Supervise staff and process over multiple sites.
• Ensure open work orders are closed within SLA.
• Ensure waste paper revenue targets are met.
• Ensure box exceptions are managed and completed daily.
• Ensure warehouse checklists are timeously completed.

People Management

• Ensures that permanent and temporary staff is trained, inducted on first day, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increase productivity.
• Responsible for performance management of staff.
• Responsible for resource planning based on demand and motivate to Line Manager.
• Responsible for completion of employee performance appraisals.

SUPERVISORY RESPONSIBILITIES 

• Has overall responsibility for a staff complement of 5 to 20.
• Has overall responsibility for defined areas and locations. 

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• B Degree – Operations / Warehouse / Project Management.
• Minimum 3 years supervisory experience, specifically in the fields of processing, logistics and warehousing operations.
• Ability to multi-task and process.
• Must be computer literature. 
• Professional appearance and good communication skills. 
• Ability to work beyond regular work hours when required.
• Good understanding of excel, word, etc. Must have the ability to manipulate the excel spread sheets to present stats in the desired format.  
• Valid driver’s license. 
• Own Vehicle.
• Forklift License would be advantageous.

Responsibility for the full maintenance of Metrofile KZN facilities. Inspects facilities and equipment to determine need and extent of service, equipment required and type and number of operational staff required. Ensures that the organisation has the most suitable working environment for its employees and their activities.  Has oversight of the entire facilities team, suppliers and service providers.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Process Management – Facilities

• Control and maintenance of facilities (including property maintenance, i.e. buildings, office furniture and equipment, grounds, 24 hour security considerations, safety and security checks and procedures, signage, safety equipment, lighting, plants, cleaning services, etc.)
• Oversees maintenance of gardens and grounds.
• Responsible for renovations to interior/exterior surfaces, fixtures, and fittings.
• Checks and ensures that agreed work by staff and contractors has been completed satisfactorily and follow up on any deficiencies.
• Expedite jobs being done when so required.
• Responsible for maintenance and safe keeping of all equipment (i.e., tools, ladders, etc.).
• Responds timeously to operational emergencies such as electrical failures, water leaks, etc. and stays available for emergency call out.
• Responsible for adherence to the OHS Act and good housekeeping of the facilities at all times.
• Oversees Health & Safety in accordance with the OHS Act.
• Responsible for overseeing the security of facilities on a 24 hour basis.
• Maintain and enhance company security and safety routines.
• Maintain and test emergency equipment and procedures.
• Provide appropriate reports as defined.
• Perform minor electrical, mechanical, or structural repairs.
• Checks and ensures that all fire fighting equipment is inspected and serviced as per regulations.
• Liaise with service providers.
• Ensures that facility lock-up procedures are adhered to.
• Manage Non Conformance Report daily.
• Submits daily, weekly, and monthly reports to the Operations Manager as required.

Risk Management – Facilities 

• Identify potential risks and action such risks timeously.
• Ensure all risk tasks are kept up to date on Safecyte.
• Review non-compliance reports and attend to weekly non-compliance.
• Prepare for and attend to yearly risk audits & action the results from those audits.
• Manage the progress of the rectification of all issues identified during the regional operational risk audits and action certain items that were raised in order to mitigate the risks identified.

Procurement Management – Facilities

• Responsible for the procurement of facility related equipment and material.
• Complete the relevant documentation and liaise with the Procurement department at Head Office.
• Evaluate suppliers by sourcing suitable suppliers and assist in negotiating pricing and service delivery.     

People Management

• Support the employee lifecycle including recruitment & selection, learning & development, performance management, reward, employee relations, succession planning etc in collaboration with Human Resources.
• Ensures that staff is trained, skilled and that their expertise is optimally applied.
• Ensures that the working environment contributes to improve staff morale and increase productivity.
• Ensure that the targets are achieved according to the benchmarks set.
• Ensure that staff are cross trained within all the Warehouse functions and kept up to date with all system changes, policies, etc.
• Lead people driven group initiatives to ensure employee wellbeing and organisational effectiveness.
• Ensure that staff are trained on the use of equipment and hoist/dumbwaiters.

SUPERVISORY RESPONSIBILITIES 

• Has overall responsibility for a staff complement of 1 – 5.

QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Bachelor’s degree in Operations/Project/Facilities Management
• Minimum 5 years facilities maintenance experience
• Ability to multi-task and process
• Must be computer literature 
• Professional appearance and presentation required
• Ability to work beyond regular work hours when required
• Valid driver’s license
• Must have own vehicle 
• Forklift License would be advantageous

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Grade C accreditation with the PSIRA
• A minimum of 1-3 years CCTV control room experience in a warehousing/distribution center environment
• At least 1 year CCTV control room experience in a pharmaceutical warehousing environment and Hikvision experience

Advantageous:

• At least 2 years CCTV control room experience in a pharmaceutical warehousing environment and Hikvision experience 

Job Specification:

• Be vigilant and alert of surroundings to identify suspicious activities and inform Security Guards according to Dis-Chem standard operating procedures.
• Monitor and control access to the premises by documenting and regulating entrance into the site by vehicles or pedestrian’s access points to allow entry only to individuals with the correct authorization.
• Investigate and report signs of damage or unlawful entry as it occurs to management and act accordingly in the best interest of protecting Dis-Chem assets.
• Be professionally courteous and friendly, approachable, and willing to help others when receiving guests, customers, and employees.
• Protect the property and assets of the business from all dishonest persons, action or any acts of malicious behaviour that could result in the company suffering loss.
• Be always present at your post when on duty.
• Practice good customer service relations for all Dis-Chem internal and external customers.
• Report any unusual or suspicious behaviour by staff, customer, or suppliers.
• Opening and closing procedures-to be present observant and vigilant at the opening and closing of the site.
• Monitor surveillance CCTV footage in and around the distribution centre according to Dis-Chem standards.
• Monitor the alarm systems and or video cameras and operate detecting/ emergency equipment when needed.
• When working during the night or alone e.g., after hours render on-going surveillance of the premises by patrolling the grounds and using closed-circuit camera monitoring or alarm systems to detect and investigate suspicious activities to ensure that only legal entrance to the premises is maintained.
• In emergency situations provide assistance to the emergency teams e.g., alert first responders, clinic sisters, managers etc.
• Maintain order during evacuation procedures and at assembly points by providing exact directions or decisive actions to ensure the safety of lives and property by preventing stampedes and breakdown of law and order or illegal entrance to the premises.
• Offer on-going security advice and safety warnings and tips to ensure that all security and safety precautions are adhered to.
• Be vigilant – watch out for any suspicious activities that may mean a breach in security measures that have been put in place on the site.
• Interpret quickly whatever is seen and act accordingly.
• Respond quickly and correctly during crisis – be alerted to avoid being caught unaware.
• Know how best to respond to various dangerous situations according to industry and Dis-Chem standard operating procedures.
• During some very dangerous situations (such as armed robbery attacks or assaults with deadly weapons), waste no time in calling the police to prevent loss of lives or property.
• Take accurate notes of unusual occurrences and daily activities.
• Enforce rules and regulations to prevent criminal activity before it happens.
• Perform special duties – receive phone calls, respond to text, and email messages, and run vital errands for the department according to Dis-Chem and industry standard operating procedures.
• Maintain and complete all registers and occurrence books.
• Conduct legal and ethical investigations in line with Dis-Chem s standard operating procedures.
• Implement and ensure adherence to loss prevention policies, procedures, and best practices.
• Implement strategies to minimise financial losses caused by factors such as theft, accidents, injury and/ or vandalism
• Conduct audits as per business requirements and act accordingly.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to Dis-Chem Uniform and personal appearance policy.

Competencies:

• PSIRA knowledge.
• Business Acumen
• Communication skills
• Interpersonal skills
• Recognises the need for procedures and follows relevant procedures.
• Computer skills – Microsoft Office: Word, Excel, PowerPoint, Outlook, CCTV.
• Finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
• Self-Management Skills

Special conditions of employment:

• Occasional Overtime and on standby
• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Are you passionate about sales and customer service? Do you thrive in a dynamic, fast-paced environment? If so, MCE Electric wants you to join our team as an Internal Salesperson!  

You will play a key role in driving sales and supporting our customers. This position involves managing leads, engaging with customers, and processing sales transactions.  

Knowledge and Abilities:  

• Strong understanding of sales techniques and customer service practices. 

• Ability to manage multiple tasks, prioritise, and meet deadlines in a fast-paced environment. 

• Strong verbal and written communication skills to effectively interact with customers and team members. 

• Proficiency in using sales software and tools. 

• Ability to identify customer needs and provide effective solutions. 

• Professionalism in all interactions, demonstrating a high level of integrity and reliability. 

Key Responsibilities: 

Lead Management:  

• Follow up on inbound inquiries and leads via phone, email, or other communication channels. 

Customer Interaction:  

• Engage with potential and existing customers to understand their needs and offer appropriate products or services. 

• Build and maintain strong relationships with clients to encourage repeat business. 

Sales Processes:  

• Prepare and send quotations, proposals, and sales orders. 

• Process incoming sale orders. 

Sales Administration:  

• Maintain accurate and up-to-date records of customer interactions and sales activities. 

Product Knowledge:  

• Stay informed about the company’s products, services, and industry trends. 

• Educate customers about product features and benefits to assist in their purchasing decisions. 

Sales Support:  

• Collaborate with other departments, to ensure a seamless sales process. 

 Boxes to tick: 

• National Senior Certificate or equivalent to NQF 4 

• Minimum of 2 years’ experience in an internal sales or customer service role, preferably within the electrical products or related industry. 

Are you passionate about sales and customer service? Do you thrive in a dynamic, fast-paced environment? If so, MCE Electric wants you to join our team as an Internal Salesperson!  

You will play a key role in driving sales and supporting our customers. This position involves managing leads, engaging with customers, and processing sales transactions.  

Knowledge and Abilities:  

• Strong understanding of sales techniques and customer service practices. 

• Ability to manage multiple tasks, prioritise, and meet deadlines in a fast-paced environment. 

• Strong verbal and written communication skills to effectively interact with customers and team members. 

• Proficiency in using sales software and tools. 

• Ability to identify customer needs and provide effective solutions. 

• Professionalism in all interactions, demonstrating a high level of integrity and reliability. 

Key Responsibilities: 

Lead Management:  

• Follow up on inbound inquiries and leads via phone, email, or other communication channels. 

Customer Interaction:  

• Engage with potential and existing customers to understand their needs and offer appropriate products or services. 

• Build and maintain strong relationships with clients to encourage repeat business. 

Sales Processes:  

• Prepare and send quotations, proposals, and sales orders. 

• Process incoming sale orders. 

Sales Administration:  

• Maintain accurate and up-to-date records of customer interactions and sales activities. 

Product Knowledge:  

• Stay informed about the company’s products, services, and industry trends. 

• Educate customers about product features and benefits to assist in their purchasing decisions. 

Sales Support:  

• Collaborate with other departments, to ensure a seamless sales process. 

 Boxes to tick: 

• National Senior Certificate or equivalent to NQF 4 

• Minimum of 2 years’ experience in an internal sales or customer service role, preferably within the electrical products or related industry. 

A highly analytical, disciplined and process-driven Stock and Inventory Manager who thrives in a fast-paced environment and takes pride in operational excellence, stock accuracy, and continuous process improvement while leading teams to achieve high performance. You will be responsible for the strategic and operational management of all inventory across the branch/warehouse. 

Knowledge and abilities: 

• Exceptional attention to detail. 

• High integrity and ethical conduct. 

• Process-driven and structured thinker. 

• Strong numerical and analytical ability. 

• Strong leadership and team management skills. 

• Problem-solving and root cause analysis capability. 

• Proficient in warehouse management software, systems and processes. 

Key Responsibilities:  

• Oversee daily operations of the stock control department while assisting with warehouse and operational activities as needed. 

• Maintain accurate bin allocations and stock locations, monitor bin integrity, and prepare regular inventory and operational reports to support decision-making. 

• Oversee work order planning and processing, ensuring stock availability aligns with operational requirements and demand planning. 

• Manage cycle counts, sectional counts, and stock takes, investigate discrepancies, and implement corrective actions to maintain high inventory accuracy. 

• Coordinate inter-branch transfers (IBTs), ensuring accurate requesting, dispatching, receiving, and system processing of stock movements. 

• Monitor incoming shipments and back orders, ensuring accurate tracking, communication, and timely resolution of outstanding stock items. 

• Ensure correct SKU allocation and barcode accuracy for all products, supporting traceability and system integrity. 

• Oversee proper handling, storage, and movement of stock to prevent damage, losses, or inaccuracies. 

• Support overall warehouse efficiency by ensuring stock is packed away timeously, shelves remain stocked, and operational workflows are maintained. 

• Provide inventory support to sales, marketing, and returns processes by ensuring accurate stock availability, allocations, and processing of returned items. 

• Ensure compliance with company policies, health and safety regulations, and warehouse operational standards at all times. 

Boxes to Tick: 

• National Senior Certificate or equivalent to NQF 4 

• Diploma or Degree in Supply Chain, Inventory Management or related field preferred. 

• Minimum of 5 years’ experience in inventory and stock control within a wholesale, distribution or warehouse environment. 

• Minimum of 3 years’ experience managing a team of warehouse staff and activities. 

• Experience with ERP systems (Kerridge K8 advantageous)