INTERNAL AND EXTERNAL

ADVERTISEMENT – SUPERVISOR

1 X Grade B Supervisor

The above position is vacant at Bloemfontein, reporting to the Site Manager. The Site Supervisor will be responsible for overseeing the day-to-day operations of the workforce, ensuring that employees are performing their duties efficiently and effectively. This role will providing supervision and guidance to employees, and reporting back to management on the progress of projects.

Minimum Requirements:

• at least Grade 11or, Grade 12
• Valid PSIRA Grade B registration and accreditation.
• Numerical literate
• At least 3 years’ experience in the security industry
• Must be able to write reports and incident reports
• Clear criminal record
• Must be able to work shifts
• Valid driver’s license Code 8 or 10 and valid pdp
• Firearm Competency – Handgun /Shotgun and rifle
• Fluent in English. (write and speak)

Key Performance Areas: (not totally inclusive):

• Supervise a team of mobile workers, ensuring they are following company policies and procedures.
• Maintaining good relations between Fidelity Security Services and the client about security services rendered.
• Monitor and evaluate employee performance, providing feedback and identifying areas for improvement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Conduct regular site visits to ensure quality control and adherence to safety standards.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Maintain accurate records of employee attendance, work hours, and project completion.

Other personality attributes:

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills

We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
E and OE

INTERNAL AND EXTERNAL

ADVERTISEMENT – SUPERVISOR

1 X Grade B Supervisor

The above position is vacant at Bloemfontein, reporting to the Site Manager. The Site Supervisor will be responsible for overseeing the day-to-day operations of the workforce, ensuring that employees are performing their duties efficiently and effectively. This role will providing supervision and guidance to employees, and reporting back to management on the progress of projects.

Minimum Requirements:

• at least Grade 11or, Grade 12
• Valid PSIRA Grade B registration and accreditation.
• Numerical literate
• At least 3 years’ experience in the security industry
• Must be able to write reports and incident reports
• Clear criminal record
• Must be able to work shifts
• Valid driver’s license Code 8 or 10 and valid pdp
• Firearm Competency – Handgun /Shotgun and rifle
• Fluent in English. (write and speak)

Key Performance Areas: (not totally inclusive):

• Supervise a team of mobile workers, ensuring they are following company policies and procedures.
• Maintaining good relations between Fidelity Security Services and the client about security services rendered.
• Monitor and evaluate employee performance, providing feedback and identifying areas for improvement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Conduct regular site visits to ensure quality control and adherence to safety standards.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Maintain accurate records of employee attendance, work hours, and project completion.

Other personality attributes:

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills

We reserve the right not to make an appointment to any advertised position.
Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
E and OE

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff – specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff – specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Operations Manager  

The above position is vacant at our Kokstad Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Operations Manager  

The above position is vacant at our Kokstad Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Job Description

Fidelity Services Group is looking for a skilled and detail-oriented Senior Financial Auditor to join the Group Risk & Compliance (GRC) Division.

The successful candidate will be responsible for leading and executing internal financial audit engagements across the Group and its subsidiaries. This role provides independent assurance on financial controls, governance processes, compliance, and risk management practices while supporting continuous improvement and ethical business conduct.

Key Responsibilities

Audit Planning & Execution

• Plan, scope, and execute financial audits across business units in line with the approved Internal Audit Plan.
• Conduct risk-based audit assessments to identify financial exposures, control gaps, and areas for improvement.
• Prepare audit programmes, working papers, and documentation aligned to IIA standards.
• Perform substantive testing, analytical reviews, and walkthroughs of key financial processes.

Reporting & Governance

• Prepare clear audit findings and management reports.
• Present audit outcomes to senior stakeholders where required.
• Monitor audit recommendations and ensure corrective actions are implemented.
• Support Audit Committee and governance reporting requirements.

Compliance & Risk Management

• Ensure audit activities align with IFRS, South African GAAP, Companies Act, POPIA, PSIRA regulations, and King V principles.
• Identify fraud risk indicators, irregular expenditure, and financial control concerns.
• Contribute to financial risk registers and internal control improvement initiatives.

Stakeholder Management

• Build strong relationships with finance, operations, and compliance teams.
• Liaise with external auditors to support the audit process.
• Provide guidance and coaching to junior audit team members.

Minimum Requirements

Qualifications

• Bachelor’s Degree in Accounting, Finance, Auditing (BCom or equivalent) – Essential.

Experience

• Minimum 3–5 years’ external audit experience (Audit firm experience preferred).
• Experience in financial auditing, risk-based auditing, and internal controls.
• Experience within private security, financial services, or regulated industries will be advantageous.
• Ability to manage multiple audit assignments simultaneously.

Skills & Competencies

• IFRS & South African GAAP knowledge.
• IIA Standards and audit methodology.
• Risk assessment and control evaluation.
• Knowledge of King V governance principles.
• Understanding of POPIA, Companies Act, and PSIRA regulations.
• Audit management software experience (CaseWare/IDEA advantageous).
• Strong analytical and financial reporting skills.
• Excellent communication and stakeholder management abilities.
• High integrity, attention to detail, and ability to work under pressure.

Additional Requirements

• Willingness to travel nationally when required.
• Availability during peak audit periods.
• Successful candidates will be subject to background verification and vetting processes.

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Job Description

Fidelity Services Group is looking for a skilled and detail-oriented Senior Financial Auditor to join the Group Risk & Compliance (GRC) Division.

The successful candidate will be responsible for leading and executing internal financial audit engagements across the Group and its subsidiaries. This role provides independent assurance on financial controls, governance processes, compliance, and risk management practices while supporting continuous improvement and ethical business conduct.

Key Responsibilities

Audit Planning & Execution

• Plan, scope, and execute financial audits across business units in line with the approved Internal Audit Plan.
• Conduct risk-based audit assessments to identify financial exposures, control gaps, and areas for improvement.
• Prepare audit programmes, working papers, and documentation aligned to IIA standards.
• Perform substantive testing, analytical reviews, and walkthroughs of key financial processes.

Reporting & Governance

• Prepare clear audit findings and management reports.
• Present audit outcomes to senior stakeholders where required.
• Monitor audit recommendations and ensure corrective actions are implemented.
• Support Audit Committee and governance reporting requirements.

Compliance & Risk Management

• Ensure audit activities align with IFRS, South African GAAP, Companies Act, POPIA, PSIRA regulations, and King V principles.
• Identify fraud risk indicators, irregular expenditure, and financial control concerns.
• Contribute to financial risk registers and internal control improvement initiatives.

Stakeholder Management

• Build strong relationships with finance, operations, and compliance teams.
• Liaise with external auditors to support the audit process.
• Provide guidance and coaching to junior audit team members.

Minimum Requirements

Qualifications

• Bachelor’s Degree in Accounting, Finance, Auditing (BCom or equivalent) – Essential.

Experience

• Minimum 3–5 years’ external audit experience (Audit firm experience preferred).
• Experience in financial auditing, risk-based auditing, and internal controls.
• Experience within private security, financial services, or regulated industries will be advantageous.
• Ability to manage multiple audit assignments simultaneously.

Skills & Competencies

• IFRS & South African GAAP knowledge.
• IIA Standards and audit methodology.
• Risk assessment and control evaluation.
• Knowledge of King V governance principles.
• Understanding of POPIA, Companies Act, and PSIRA regulations.
• Audit management software experience (CaseWare/IDEA advantageous).
• Strong analytical and financial reporting skills.
• Excellent communication and stakeholder management abilities.
• High integrity, attention to detail, and ability to work under pressure.

Additional Requirements

• Willingness to travel nationally when required.
• Availability during peak audit periods.
• Successful candidates will be subject to background verification and vetting processes.

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The Contract Manager is responsible for the full lifecycle management, performance, and compliance of security system maintenance and installation contracts across all sites. This includes CCTV, alarm systems, electric fencing, and integrated security platforms, ensuring operational excellence, regulatory compliance, and alignment with company HSEC standards and mine procedures.

Key Responsibilities

1. Contract & Compliance Management

• Ensure full compliance with all HSEC requirements, mine standards, and operational procedures.
• Enforce adherence to OEM specifications, SAIDSA standards, SANS requirements, and contractual KPIs.
• Manage supplier obligations relating to service delivery, safety, and system integrity.
• Ensure all licenses, warranties, and software agreements remain valid and up to date.

2. Maintenance & Operations Oversight

• Oversee daily maintenance of all security systems, including:
  • Alarm systems
  • CCTV infrastructure
  • Electric fencing
  • Integrated security platforms
• Ensure execution of an approved maintenance plan (minimum 9-hour daily coverage, flexible shifts).
• Monitor system uptime, performance, and fault resolution in line with contractual KPIs.
• Ensure immediate corrective action for high-risk system failures.

3. Asset & Infrastructure Management

• Ensure availability and condition of:
  • Vehicles, tools, and equipment
  • Spare parts and stock (as per BOQ)
  • PPE and safety compliance items
• Oversee replacement and repair of defective equipment within 24 hours of PO approval.
• Validate that all replacement components meet or exceed existing system specifications.

4. System Integration & Technology Management

• Manage integration of:
  • Alarm systems
  • CCTV systems
  • Electric fencing
  • Video Management Systems (Milestone, HikCentral)
  • Alarm monitoring platforms and CiiMS
• Ensure proper configuration of TCP/IP-based security networks.
• Oversee VLAN/VPN segmentation and network security protocols.
• Ensure firewall protection and controlled access to security systems.

5. Network & System Performance Management

• Monitor LAN/WAN performance and availability.
• Escalate and resolve network performance issues.
• Maintain secure cloud backups of system databases.
• Ensure regular firmware and software updates following testing protocols.

6. Installation & Project Coordination

• Approve and monitor timelines for new installations and system enhancements.
• Ensure installations comply with OEM, SANS, and SAIDSA standards.
• Oversee system expansion, upgrades, and commissioning processes.
• Validate documentation including network diagrams, layouts, and installation plans.

7. Quality Assurance & Reporting

• Conduct monthly site inspections with Site Managers.
• Ensure systems operate at optimal performance levels.
• Review and approve:
  • Monthly maintenance reports
  • Quality inspection reports
  • Performance against maintenance plans
• Provide recommendations for system improvements and upgrades.

8. Alarm System Management

• Oversee:
  • Alarm panel inspections and repairs
  • Signal transmission reliability
  • Battery, transmitter, and sensor functionality
• Ensure alarm systems comply with communication, enclosure, and anti-tamper requirements.
• Manage panic systems, antennas, repeaters, and base stations.

9. CCTV System Management

• Ensure:
  • 60-day recording retention
  • Daily system communication with control room
  • Remote system accessibility
• Oversee:
  • Camera alignment and maintenance
  • Network stability and cable integrity
  • Monitoring software performance
• Ensure uninterrupted communication between sites and control room.

10. Security Network & Cybersecurity

• Ensure:
  • Secure system access controls
  • Firewall implementation
  • Restricted access to authorized users only
• Manage integration with enterprise platforms such as CiiMS.
• Maintain secure architecture using VLANs/VPNs.

11. Incident Management & Continuous Improvement

• Establish and enforce procedures for:
  • Incident handling
  • Escalation processes
  • Close-out reporting
• Implement blank screen monitoring methodology where applicable.
• Drive continuous improvement initiatives in system performance and security.

People & Team Management

• Ensure availability of qualified technical teams and relievers.
• Verify competencies for:
  • Working at heights
  • Ladder work
  • Electrical and network installations
• Oversee technician performance and workmanship quality.

Minimum Requirements

Qualifications

• Degree/Diploma in Electrical Engineering, Security Management, IT, or related field.

Experience

• 5–10 years’ experience in:
  • Security systems management (CCTV, alarms, electric fencing)
  • Contract or vendor management
  • Mining or industrial environments (preferred)

Technical Competencies

• Advanced knowledge of:
  • Video Management Systems (Milestone, HikCentral)
  • Alarm and electrified fencing systems
  • Network infrastructure (TCP/IP, VLANs, VPNs)
• Strong understanding of:
  • OEM lifecycle support and system warranties
  • SAIDSA and SANS standards
  • Integrated security platforms (CiiMS)

Key Skills

• Contract and vendor management
• Technical troubleshooting and systems integration
• Project management and planning
• Risk assessment and compliance management
• Strong reporting and communication skills

Performance Indicators (KPIs)

• System uptime and reliability
• Compliance with maintenance plans
• Response and repair turnaround times
• Quality of installations and workmanship
• Audit and inspection outcomes

Work Environment

• Multi-site operations (including mines)
• Flexible working hours (day and afternoon shifts)
• Field-based with site visits and inspections

✅ Summary

The Contract Manager plays a critical role in ensuring that all security systems are fully operational, compliant, integrated, and optimized, while managing vendors, technical teams, and system performance across all sites.

The Contract Manager is responsible for the full lifecycle management, performance, and compliance of security system maintenance and installation contracts across all sites. This includes CCTV, alarm systems, electric fencing, and integrated security platforms, ensuring operational excellence, regulatory compliance, and alignment with company HSEC standards and mine procedures.

Key Responsibilities

1. Contract & Compliance Management

• Ensure full compliance with all HSEC requirements, mine standards, and operational procedures.
• Enforce adherence to OEM specifications, SAIDSA standards, SANS requirements, and contractual KPIs.
• Manage supplier obligations relating to service delivery, safety, and system integrity.
• Ensure all licenses, warranties, and software agreements remain valid and up to date.

2. Maintenance & Operations Oversight

• Oversee daily maintenance of all security systems, including:
  • Alarm systems
  • CCTV infrastructure
  • Electric fencing
  • Integrated security platforms
• Ensure execution of an approved maintenance plan (minimum 9-hour daily coverage, flexible shifts).
• Monitor system uptime, performance, and fault resolution in line with contractual KPIs.
• Ensure immediate corrective action for high-risk system failures.

3. Asset & Infrastructure Management

• Ensure availability and condition of:
  • Vehicles, tools, and equipment
  • Spare parts and stock (as per BOQ)
  • PPE and safety compliance items
• Oversee replacement and repair of defective equipment within 24 hours of PO approval.
• Validate that all replacement components meet or exceed existing system specifications.

4. System Integration & Technology Management

• Manage integration of:
  • Alarm systems
  • CCTV systems
  • Electric fencing
  • Video Management Systems (Milestone, HikCentral)
  • Alarm monitoring platforms and CiiMS
• Ensure proper configuration of TCP/IP-based security networks.
• Oversee VLAN/VPN segmentation and network security protocols.
• Ensure firewall protection and controlled access to security systems.

5. Network & System Performance Management

• Monitor LAN/WAN performance and availability.
• Escalate and resolve network performance issues.
• Maintain secure cloud backups of system databases.
• Ensure regular firmware and software updates following testing protocols.

6. Installation & Project Coordination

• Approve and monitor timelines for new installations and system enhancements.
• Ensure installations comply with OEM, SANS, and SAIDSA standards.
• Oversee system expansion, upgrades, and commissioning processes.
• Validate documentation including network diagrams, layouts, and installation plans.

7. Quality Assurance & Reporting

• Conduct monthly site inspections with Site Managers.
• Ensure systems operate at optimal performance levels.
• Review and approve:
  • Monthly maintenance reports
  • Quality inspection reports
  • Performance against maintenance plans
• Provide recommendations for system improvements and upgrades.

8. Alarm System Management

• Oversee:
  • Alarm panel inspections and repairs
  • Signal transmission reliability
  • Battery, transmitter, and sensor functionality
• Ensure alarm systems comply with communication, enclosure, and anti-tamper requirements.
• Manage panic systems, antennas, repeaters, and base stations.

9. CCTV System Management

• Ensure:
  • 60-day recording retention
  • Daily system communication with control room
  • Remote system accessibility
• Oversee:
  • Camera alignment and maintenance
  • Network stability and cable integrity
  • Monitoring software performance
• Ensure uninterrupted communication between sites and control room.

10. Security Network & Cybersecurity

• Ensure:
  • Secure system access controls
  • Firewall implementation
  • Restricted access to authorized users only
• Manage integration with enterprise platforms such as CiiMS.
• Maintain secure architecture using VLANs/VPNs.

11. Incident Management & Continuous Improvement

• Establish and enforce procedures for:
  • Incident handling
  • Escalation processes
  • Close-out reporting
• Implement blank screen monitoring methodology where applicable.
• Drive continuous improvement initiatives in system performance and security.

People & Team Management

• Ensure availability of qualified technical teams and relievers.
• Verify competencies for:
  • Working at heights
  • Ladder work
  • Electrical and network installations
• Oversee technician performance and workmanship quality.

Minimum Requirements

Qualifications

• Degree/Diploma in Electrical Engineering, Security Management, IT, or related field.

Experience

• 5–10 years’ experience in:
  • Security systems management (CCTV, alarms, electric fencing)
  • Contract or vendor management
  • Mining or industrial environments (preferred)

Technical Competencies

• Advanced knowledge of:
  • Video Management Systems (Milestone, HikCentral)
  • Alarm and electrified fencing systems
  • Network infrastructure (TCP/IP, VLANs, VPNs)
• Strong understanding of:
  • OEM lifecycle support and system warranties
  • SAIDSA and SANS standards
  • Integrated security platforms (CiiMS)

Key Skills

• Contract and vendor management
• Technical troubleshooting and systems integration
• Project management and planning
• Risk assessment and compliance management
• Strong reporting and communication skills

Performance Indicators (KPIs)

• System uptime and reliability
• Compliance with maintenance plans
• Response and repair turnaround times
• Quality of installations and workmanship
• Audit and inspection outcomes

Work Environment

• Multi-site operations (including mines)
• Flexible working hours (day and afternoon shifts)
• Field-based with site visits and inspections

✅ Summary

The Contract Manager plays a critical role in ensuring that all security systems are fully operational, compliant, integrated, and optimized, while managing vendors, technical teams, and system performance across all sites.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Job Specification:

• Prepare for fleet departures
• Monitoring of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day  
• Maintaining all documentation and administration duties
• Constant communication with Branch Management 
• CCTV monitoring
• Ensure security and basic access control
• Basic client liaison

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self-motivated
• Quality assurance
• Willing to work overtime

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Job Specification:

• Prepare for fleet departures
• Monitoring of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day  
• Maintaining all documentation and administration duties
• Constant communication with Branch Management 
• CCTV monitoring
• Ensure security and basic access control
• Basic client liaison

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self-motivated
• Quality assurance
• Willing to work overtime

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to load client ATMS.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

Key Performance Areas: (not totally inclusive): 

• Loading off all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other personality attributes: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to Travel
• Alertness

Core Competencies: 

• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff – specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is advantageous
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.  
• Assisting with daily operational requirements
• Ensure security and manage movement of CIT schedules during transit
• Driving of the CIT vehicle when needed (if applicable)
• Accident prevention and reporting
• Maintain contact with the controllers
• Carryout Security drills and maintain security awareness
• Take preventative actions towards any reported suspicious activity
• Liaise with clients and all staff – specifically Management
• Complete documentation and administration e.g. daily roster and reports to be submitted to management
• Report all delays to the Operation Manager immediately
• Risk Management and compliance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for East London sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for East London sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

Reporting to the Branch Manageress

The above position is vacant at our Witbank Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks – alarm testing etc
• Daily updates/ follow ups on both SLA breach and canister breaches
• Tracking of shortages per custodiam
• Scheduling of refreshed training for custodian
• Downloading of all FLM footage and performing spot checks
• ATM equipment checks/report
• Error feedback on all ATM’s (SOL/ SPARK/ Capitec)
• Timekeeping on all Nedbank and Capitec Dedicated Vehicles
• All ATM Billing
• Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
• Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark 

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Branch Manageress

The above position is vacant at our Witbank Branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks – alarm testing etc
• Daily updates/ follow ups on both SLA breach and canister breaches
• Tracking of shortages per custodiam
• Scheduling of refreshed training for custodian
• Downloading of all FLM footage and performing spot checks
• ATM equipment checks/report
• Error feedback on all ATM’s (SOL/ SPARK/ Capitec)
• Timekeeping on all Nedbank and Capitec Dedicated Vehicles
• All ATM Billing
• Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
• Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark 

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

We are looking for a highly organized and detail-oriented individual to join our team as a Security Operations Supervisor- The ideal candidate will have a Grade B driving licence, supervisory experience, and excellent organisation and planning abilities.

Responsibilities:
– Supervise a team of officers and ensure timely and efficient service
– Ensure all officers are properly trained and follow safety protocols
– Communicate effectively with team members and management
– Follow instructions accurately and relay information to team members
– Maintain accurate records and reports

Requirements:
– Grade B driving licence
– Computer literate and ability to use GPS systems
– Supervisory experience
– Excellent organisation and planning abilities
– Honest and reliable
– Self-motivated and able to work independently
– Willing to work overtime and weekends as needed
– Good communication skills
– Ability to work well in a team environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

We are looking for a highly organized and detail-oriented individual to join our team as a Security Operations Supervisor- The ideal candidate will have a Grade B driving licence, supervisory experience, and excellent organisation and planning abilities.

Responsibilities:
– Supervise a team of officers and ensure timely and efficient service
– Ensure all officers are properly trained and follow safety protocols
– Communicate effectively with team members and management
– Follow instructions accurately and relay information to team members
– Maintain accurate records and reports

Requirements:
– Grade B driving licence
– Computer literate and ability to use GPS systems
– Supervisory experience
– Excellent organisation and planning abilities
– Honest and reliable
– Self-motivated and able to work independently
– Willing to work overtime and weekends as needed
– Good communication skills
– Ability to work well in a team environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

We have vacant position for a Site Managers available in Kriel, Mpumalanga. 

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively. 

Minimum Requirements 

• Grade 12 (Matric) Certificate of equivalent.
• Must have a NQF5 in Security Management
• PSIRA Grade A/B registered and accredited, up to date. 
• No Criminal Record or any pending cases. 
• Valid driver’s license with own reliable transport. 
• Minimum 2 – 5 years’ Site Supervisory or Management experience. 
• Staff Management experience essential. 
• Computer literacy. 
• Clear Criminal Record. 
• Must be physically fit and in good health. 
• Must reside in the greater Kriel/Ga-Nala area or willing to relocate on own cost.  

Key Performance Areas: (not totally inclusive): 

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered. 
• Daily feedback and liaison with Fidelity Security Services Management and Clients. 
• Compiling, distribution, and communication on daily, weekly, and monthly reports. 
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports. 
• Obtaining statements of all investigations. 
• Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement. 
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. 
• Disciplined staff. Attend CCMA and Labour Court if and when required. 
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services. 
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals. 
• Auditing and verifying the access registers on a daily basis and generating exception reports. 

Core Competencies: 

• Good communication skills both verbal and written 
• Strong planning, organizational, and administrative skills are required. 
• Good interpersonal and client liaison skills are required. 
• Experience in investigation techniques and report writing. 
• Willing and able to work extended/flexi hours if and when required. 
• Ability to work under pressure and without supervision.  
• Analytical, Critical Thinking & Planning skills  

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

We have vacant position for a Site Managers available in Kriel, Mpumalanga. 

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively. 

Minimum Requirements 

• Grade 12 (Matric) Certificate of equivalent.
• Must have a NQF5 in Security Management
• PSIRA Grade A/B registered and accredited, up to date. 
• No Criminal Record or any pending cases. 
• Valid driver’s license with own reliable transport. 
• Minimum 2 – 5 years’ Site Supervisory or Management experience. 
• Staff Management experience essential. 
• Computer literacy. 
• Clear Criminal Record. 
• Must be physically fit and in good health. 
• Must reside in the greater Kriel/Ga-Nala area or willing to relocate on own cost.  

Key Performance Areas: (not totally inclusive): 

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered. 
• Daily feedback and liaison with Fidelity Security Services Management and Clients. 
• Compiling, distribution, and communication on daily, weekly, and monthly reports. 
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports. 
• Obtaining statements of all investigations. 
• Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement. 
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. 
• Disciplined staff. Attend CCMA and Labour Court if and when required. 
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services. 
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals. 
• Auditing and verifying the access registers on a daily basis and generating exception reports. 

Core Competencies: 

• Good communication skills both verbal and written 
• Strong planning, organizational, and administrative skills are required. 
• Good interpersonal and client liaison skills are required. 
• Experience in investigation techniques and report writing. 
• Willing and able to work extended/flexi hours if and when required. 
• Ability to work under pressure and without supervision.  
• Analytical, Critical Thinking & Planning skills  

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

Key Responsibilities 
– Process and manage all creditor invoices accurately and within stipulated timeframes. 
– Reconcile creditor statements and resolve discrepancies in a timely manner. 
– Maintain detailed records of creditor transactions and ensure accurate data entry in financial systems. 
– Liaise with suppliers and internal departments to address queries regarding payments and invoices. 
– Prepare and distribute remittance advice and ensure all necessary approvals are obtained. 
– Assist in the preparation of creditor payment schedules and participate in month-end closing processes. 
– Contribute to the continuous improvement of creditor processes and systems. 
– Ensure compliance with internal controls and provide support during audits as needed. 

Requirements 
– Proven track record in a creditors or accounts payable role within a similar industry. 
– Strong understanding of financial processes and principles. 
– Proficient in accounting software and Excel, with the ability to learn new systems quickly. 
– Excellent verbal and written communication skills in both English and Afrikaans. 
– Strong attention to detail and ability to work accurately under pressure.

-Sap will be an advantage 

Preferred Qualifications 

– Previous experience in accounts payable or creditors clerk will be an advantage .

As an equal opportunity employer, we are committed to ensuring equality and diversity in our workforce, in line with the Employment Equity Act. All applications will be considered without regard to any protected characteristics.

Should you meet the requirements please send your cv to Caronelle Baker (caronelleb@fidelity-services.com)

Key Responsibilities:

• Respond promptly to emergency calls and provide immediate medical assistance to patients.
• Conduct patient assessments, including vital signs, medical history, and physical examinations.
• Administer intermediate-level medical treatments such as airway management, oxygen therapy, and medication administration as per protocols.
• Perform basic and some advanced life support procedures, including cardiac monitoring and defibrillation.
• Stabilize patients and prepare them for transport to healthcare facilities.
• Operate and maintain emergency medical equipment and vehicles.
• Document patient care accurately and maintain detailed records.
• Communicate effectively with patients, families, and healthcare professionals.
• Adhere to health and safety regulations and infection control standards.
• Participate in ongoing training and professional development to maintain certification and skills.

Qualifications:

• Certification as an Intermediate Life Support Paramedic registered HPCSA.
• Valid driver’s license (minimum B, advantage C1) with the ability to operate emergency vehicles.
• Knowledge of relevant emergency medical protocols and procedures.
• Strong decision-making and problem-solving skills.
• Ability to work under pressure in high-stress environments.

An Intermediate Life Support Paramedic provides essential pre-hospital emergency medical care, bridging basic life support and advanced life support levels. They assess, stabilize, and treat patients in emergency situations, often working alongside other emergency responders.

Key Responsibilities:

• Respond promptly to emergency calls and provide immediate medical assistance to patients.
• Conduct patient assessments, including vital signs, medical history, and physical examinations.
• Administer intermediate-level medical treatments such as airway management, oxygen therapy, and medication administration as per protocols.
• Perform basic and some advanced life support procedures, including cardiac monitoring and defibrillation.
• Stabilize patients and prepare them for transport to healthcare facilities.
• Operate and maintain emergency medical equipment and vehicles.
• Document patient care accurately and maintain detailed records.
• Communicate effectively with patients, families, and healthcare professionals.
• Adhere to health and safety regulations and infection control standards.
• Participate in ongoing training and professional development to maintain certification and skills.

Qualifications:

• Certification as an Intermediate Life Support Paramedic registered HPCSA.
• Valid driver’s license (minimum B, advantage C1) with the ability to operate emergency vehicles.
• Knowledge of relevant emergency medical protocols and procedures.
• Strong decision-making and problem-solving skills.
• Ability to work under pressure in high-stress environments.

To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system, do drilling on his own and connect detectors. 

QUALIFICATION & EXPERIENCE: 

         Minimum Grade 12 or equivalent qualification 

• Minimum 1 year experience as a wireman 

• Practical electrical/electronic knowledge advantageous 

JOB REQUIREMENTS & OTHER ATTRIBUTES: 

• PSIRA registered (Grade C) 

• Proven ability to work under pressure and show attention to detail  

Duties:

• Assist technician with installations of alarm and security equipment 
• Assist technician by removing old equipment from clients premises 
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc 
• Inform technician of any shortfalls or limitations of the equipment and tools 
• Inform technician of cabling required for an installation 
• Clean vehicles and premises after an installation 

COMPETENCIES 

(TECHNICAL & BEHAVIOURAL) 

• Action Oriented 
• Customer Focus  
• Functional / Technical skills 

Overall Purpose of the job:
• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:
• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:
• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:
• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:
• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

This role requires full deployment and configuration of Alarm Systems, CCTV surveillance, Access Control and Network connectivity at respective sites.

Key Responsibilities

• Install, configure, and commission and maintain electronic security systems, including:
• CCTV (analogue and IP)
• Access control systems
• Alarm and intrusion detection systems
• Intercoms and perimeter protection solutions
• Networking – Strong knowledge of Fibre Infrastructure
• Electric Fence Systems
• Perform routine maintenance and preventative service on installed systems.
• Diagnose and resolve technical issues efficiently and professionally.
• Conduct site assessments and provide technical recommendations.
• Ensure all work complies with industry standards, safety regulations, and company procedures.
• Provide exceptional customer service and maintain strong client relationships.
• Complete job cards, service reports, and administrative tasks accurately and on time.

Minimum Requirements

• Matric / Grade 12
• 5-10 years proven experience in the Electronic Security Systems Industry
• Strong understanding of networking fundamentals
• Valid code 8 Drivers License
• PSIRA registration Grades C

Required Skills and Experience

• Alarm System installation and programming with end-to-end knowledge of installations and maintenance.
• CCTV System installation and configuration of analog and IP-based surveillance systems, including remote viewing set-up.
• Strong understanding and knowledge of router installation, static IP configuration, and port forwarding for remote system access.
• Interpretation of wiring diagrams, floor plans and security systematics.
• Knowledge with UPS systems and structured cabling would be advantageous.
• Diagnosis and troubleshooting skills
• Strong adherence to confidentiality and security protocols.
• Ability to work independently or as part of a team under project timelines.
• Excellent communication and customer service skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Operations Manager 

The above position is vacant at our Parow Branch. The overall purpose of this position is to load, balance, maintain, secure & attend to Client ATMs.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantages at FSG)
• Experience in Custodian work (loading of ATM’s) is an advantage
• Computer literate
• Valid Driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Loading of all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical; faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all clients assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other Personality Attributes and core competencies: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Possess numeric skills
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately
   

We reserve the right not to make an appointment to any advertised position. 

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Operations Manager  

The above position is vacant at our Parow Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.  

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited with a minimum Grade C qualification
• Cash in Transit (CIT) certificate  
• Firearm competency – with a minimum handgun (for business purposes) qualification  
• At least 2 years’ experience in security industry or similar role (Advantages at FSG) 
• Clear disciplinary record  
• Valid driver’s license is an advantage  
• Able to work under pressure 
• Physically fit
  

Job Specification: 

• Full responsibility for collecting and delivering clients’ money  
• Receiving, sorting and distributing consignments
• Report all delays to the Operations Manager immediately  
• Incident prevention and reporting  
• Maintain radio contact with controllers  
• Take preventative action towards any suspicious activity  

Other Personality Attributes and core competencies:  

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail  
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel  
• Alertness  
• Energetic, injury free and in good health

We reserve the right not to make an appointment to any advertised position.  

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.   

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.  

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. 

Reporting to the Cash Centre Manager 

The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Branch Manager

The above position is vacant at our Vredendal Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit 

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties 

Other Personality Attributes and Core Competencies: 

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable
   

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Operations Manager  

The above position is vacant at our Worcester Branch. The overall purpose of this position is to distribute and receive consignments.

Minimum Requirements: 

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
• Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies: 

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Fleet Manager 

The above position is vacant at our Parow Branch. The overall purpose of this position is to repair the company vehicles when needed.

Minimum Requirements:

• Clear criminal record
• Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
• At least 5 years’ diesel mechanic’s experience
• Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
• Valid drivers’ license (code 10 is advantageous)  
• Own transport is advantageous
• Able to work under pressure, unsupervised and multitask
• Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
• Physically fit

Job Specification:

• Rebuild a diesel and petrol engine (various makes of vehicles)
• Servicing of vehicles
• Perform day to day maintenance on vehicles
• Compile paperwork for each vehicle
• Performing basic workshop duties

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Problem solving
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Accuracy
• Quality assurance
• Excellent organisation and planning ability
• Time management and punctuality

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Minimum Requirements:

Clear criminal record
Grade 12 or equivalent
Computer literate
At least 2 years’ cash Centre experience or similar role
Treasury experience in balancing is an advantage  
Clear disciplinary record
Able to work under pressure
Must be able to address and resolve challenges accordingly
Key Performance Areas (not totally inclusive):

Collect bulk cash from and return to vaults
Treasury balancing
Float checks
Daily stock submissions
Monthly stock orders
Daily operations meetings
Daily sorting of fit and unfit notes
Packing of ATM’s 
Dealing with client queries
General administration duties
Other Personality Attributes and Core competencies:

Communication skills
Customer focus
Possess numeric skills
Must be honest and reliable
Must be assertive
Must have good verbal and language abilities
Able to follow instructions accurately
Pay attention to detail
Must be self- motivated
Willing to work overtime
Alertness
We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

A permanent vacancy exists for a Benefits Manager based at the Head Office in Helderkruin.

The position will report to the Group Executive – Corporate Support. The main purpose of the position is to lead, manage and oversee the Benefit practices and the function thereof.

Experience, Requirements and Qualifications:

• Grade 12/Matric Certificate.
• HR Degree or equivalent 3-year HR Qualification.
• GRP or similar certification will be an advantage.
• 5+ years plus experience in managing, rewards and benefits, Pension/Provident Fund Administration and HR Systems.
• Understanding of EE, BCEA, SDA and SDLA legislation.
• Great Knowledge of Employee Benefits and Benefit Administration and leading a team.
• Strong analytical ability: comfortable with metrics and able to drive others towards data driven decisions.
• Broad knowledge and experience in Employment and Compensation law.
• Experience in Employment Equity legislation and practices.
• MS Excel, MS Word and MS Power Point skills, Advanced Excel skills.
• Strong exposure to systems and reporting.
• Relationship skills across leadership levels within the organisation.
• Adaptable and flexible solution-based thinking.
• No Criminal Record.
• Own reliable transport.
• Willing to travel when required.
• Should reside in the West Rand are or willing to relocate at own cost.

Job Description: (Not totally inclusive)
Employee Benefits:

• Define and implement the vision and strategy for the Group.
• Develop and launch innovative risk and retirement products that meet the evolving needs of our clients where applicable.
• Build and maintain strong relationships with key/different stakeholders (Pension/Provident Fund).
• Active affiliation with appropriate Fund Networks and Organisations.
• Oversee day-to-day operations, ensuring efficiency and effectiveness.
• Oversee the administration of variety of benefits offered by the Group to its employees.
• Analyse market trends and competitive landscape to identify growth opportunities.
• Develop and execute new business initiatives to drive revenue and expand our market share.
• Benchmarking and Survey participation
• Benefits Programme and the policy and procedures thereof.
• Ensuring all programs, policies and procedures comply with current legislation
• Compliance and Governance
• Perform any other related duties as requested by management. 

Competencies Required

• Numerical/date accuracy.
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.
• Administration
• Team Leadership
• Ability to meet strict deadlines.
• Organizational skills.

 
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Key Responsibilities 
– Develop and implement operational strategies to improve efficiency and reduce risk across the organization. 
– Conduct thorough risk assessments to identify potential issues and develop contingency plans. 
– Oversee daily operations and ensure compliance with industry regulations and company standards. 
– Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth. 
– Collaborate with various departments to enhance workflow and address operational challenges. 
– Monitor key performance indicators (KPIs) to evaluate operational effectiveness and implement necessary changes. 
– Prepare and present reports on operational performance and risk factors to senior management. 
– Manage budgets related to operational activities and make recommendations for cost-saving measures. 

Requirements 
– Proven track record in operations management with a focus on risk assessment and mitigation strategies. 
– Strong leadership skills with experience in team management and development. 
– Excellent analytical and problem-solving abilities to identify operational risks and propose solutions. 
– Effective communication skills, both verbal and written, to interact with team members and stakeholders. 
– Valid driver’s license and access to a reliable vehicle are essential for the role. 
– Ability to thrive in a high-pressure environment while maintaining attention to detail and achieving deadlines. 

Preferred Qualifications 
– A degree in Business Administration, Operations Management, or a related field. 
– Professional certifications in risk management or operations management. 
– Experience in a similar role within a specific industry, providing relevant insights and best practices. 
– Familiarity with performance management systems and process improvement methodologies. 

We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. We recognize the importance of attracting and retaining talent from diverse backgrounds and will consider applicants in accordance with the principles outlined in the Employment Equity Act.

Reporting to the Branch Manager 

The above position is vacant at our PE Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.

Minimum Requirements:

· Clear criminal record

· PSIRA accredited with a minimum Grade C qualification

· Cash In Transit (CIT) certificate

· Firearm competency – with a minimum handgun (for business purposes) qualification

· At least 2 years’ experience in security industry or similar role (Advantageous at FSG)

· Clear disciplinary record

· Valid driver’s license is an advantage

· Able to work under pressure

· Physically fit

Job Specification:

· Will be expected to train as a future Custodian

· Full responsibility for collecting and delivering clients’ money

· Receiving, sorting and distributing consignments

· Report all delays to the Branch Manager immediately

· Incident prevention and reporting

· Maintain radio contact with controllers

· Take preventative action towards any suspicious activity

Other Personality Attributes and core competencies:

· Must be honest and reliable

· Must have good verbal and language abilities

Job Purpose – the Administrator is responsible for providing accurate, efficient, and professional administrative support to the Payroll and Operations teams. This role ensures that all employee records, scheduling, and payroll-related documentation are correctly maintained and processed in compliance with company policies, procedures, and statutory requirements.

Key Responsibilities

Payroll Administration
• Process and verify employee hours, overtime, leave, and corrections.
• Perform BPSI and daily approvals including duty rosters, overtime templates, in/out lists, and Nimbus updates.
• Ensure accurate completion and submission of time books and daily reports.
• Assist with NBC updates, including leave, sick leave, and bonus payouts.
• Manage payroll-related queries and discrepancies in collaboration with management.

Employee Administration
• Process all employee movements including new hires (OPS), terminations, and transfers.
• Maintain and update employee records, staff lists, and organograms.
• Assist with PSIRA documentation and ensure compliance with registration requirements.
• Process UIF documentation and submissions.
• Handle IOD (Injury on Duty) reporting and ensure all supporting documents are completed and submitted.

Operational Support
• Support scheduling and staff planning across relevant branches.
• Prepare and submit weekly reports to management (e.g., fines, attendance).
• Capture and process manual orders where applicable.
• Share FAMS transfer details with controllers for appropriate action.
• Coordinate and communicate staff-related operational matters effectively.

Procurement and Asset Administration
• Manage stationery, cleaning, and consumable orders for designated branches.
• Assist with Capex requisitions and asset tracking.

Systems Utilized
• NBC
• HR Manage
• E-Services
• Nimbus / TT
• BPSI

Key Competencies
• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to meet deadlines and work under pressure.
• High level of confidentiality and professionalism.
• Proficiency in MS Office (Excel, Word, Outlook).

Qualifications and Experience
• Grade 12 (Matric) essential.
• Certificate or Diploma in Administration, Human Resources, or Payroll (advantageous).
• Minimum of 2–3 years’ experience in an administrative role, preferably within a payroll or operational environment.
• Knowledge of payroll systems, HR processes, and related statutory requirements.

Key Performance Indicators (KPIs)
• Accuracy and timeliness of payroll submissions and reports.
• Compliance with PSIRA, NBC, and UIF requirements.
• Timely completion of approvals, reports, and documentation.
• Efficiency and professionalism in handling queries and requests.
• Up-to-date maintenance of employee records, organograms, and schedules.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Key Responsibilities
– Develop and implement operational strategies to improve efficiency and reduce risk across the organization.
– Conduct thorough risk assessments to identify potential issues and develop contingency plans.
– Oversee daily operations and ensure compliance with industry regulations and company standards.
– Lead, mentor, and motivate a diverse team to achieve performance objectives and foster professional growth.
– Collaborate with various departments to enhance workflow and address operational challenges.
– Monitor key performance indicators (KPIs) to evaluate operational effectiveness and implement necessary changes.
– Prepare and present reports on operational performance and risk factors to senior management.
– Manage budgets related to operational activities and make recommendations for cost-saving measures.

Requirements
– Proven track record in operations management with a focus on risk assessment and mitigation strategies.
– Strong leadership skills with experience in team management and development.
– Excellent analytical and problem-solving abilities to identify operational risks and propose solutions.
– Effective communication skills, both verbal and written, to interact with team members and stakeholders.
– Valid driver’s license and access to a reliable vehicle are essential for the role.
– Ability to thrive in a high-pressure environment while maintaining attention to detail and achieving deadlines.

Preferred Qualifications
– A degree in Business Administration, Operations Management, or a related field.
– Professional certifications in risk management or operations management.
– Experience in a similar role within a specific industry, providing relevant insights and best practices. 
– Familiarity with performance management systems and process improvement methodologies. 

We are committed to creating a diverse and inclusive workplace and encourage all qualified candidates to apply. We recognize the importance of attracting and retaining talent from diverse backgrounds and will consider applicants in accordance with the principles outlined in the Employment Equity Act.

Key Responsibilities
– Manage and maintain accurate financial records using SAP and Pastel software.
– Process invoices, purchase orders, and ensure timely payments to suppliers.
– Coordinate administrative support activities to facilitate smooth branch operations.
– Assist in compiling financial reports and data analysis for management reviews.
– Communicate effectively with team members and stakeholders to address administrative inquiries.
– Maintain inventory systems and oversee stock management processes.
– Participate in branch meetings and contribute to strategic planning discussions.

Requirements
– Relevant tertiary qualification in Business Administration, Office Management, or a related field.
– Proven track record in an administrative role, preferably within a branch or corporate environment.
– Demonstrable experience with SAP and Pastel software systems.
– Strong organizational skills with attention to detail and accuracy in managing records.
– Excellent verbal and written communication skills suitable for a diverse workplace.
– Ability to multitask and prioritize effectively in a fast-paced environment.

Preferred Qualifications
– Additional certification in Project Management or Office Administration is advantageous.
– Experience in financial analysis and reporting would be beneficial.
– Previous exposure to HR administrative functions is a plus.
– Familiarity with inventory management processes is desirable.

We are an equal opportunity employer, and we welcome applications from all qualified individuals. In line with the Employment Equity Act, we aim to create a diverse and inclusive workplace.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organizational and interpersonal skills  
• Valid driver’s license and own transport  
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
• Ensure all clients are serviced as per contractual requirements

• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions toward any suspicious activity
• Liaise with management and all staff
• Personnel Management – deal with HR/IR-related issues
• Overall Transtrack duties
• Ensure security and manage the movement of CIT schedules during transit

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organizing skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Branch Manager  

The above position is vacant at our Kokstad Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

Clear Criminal record
PSIRA accredited with a minimum Grade C qualification
Cash In Transit (CIT) certificate
Firearm competency – with a minimum handgun (for business purposes) qualification
Computer literate (compulsory)
At least 5 years’ experience in the Cash in Transit industry or similar role (Advantageous at FSG)
CIT management/ supervisory experience is advantageous
Knowledge of HR/ IR
Knowledge of ISO9001:2015 quality management and its requirements
Knowledge of Transtrack
Strong planning, leadership, organisational and interpersonal skills 
Valid driver’s license and own transport  
Able to work under pressure
Prepared to work irregular hours
Clear disciplinary record
Key Performance Areas (not totally inclusive):

Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow up with employees
Ensure all clients are serviced as per contractual requirements
Maintain good relations between the Branch and the client regarding services rendered
Manage staff and client retention
Risk management
Ensure all administrative responsibilities relating to daily operational requirements are complete
Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refuelling, operating the various security systems, ensure cleanliness of the vehicle, etc.
Accident prevention and reporting
Take preventative actions towards any suspicious activity
Liaise with management and all staff
Personnel Management – deal with HR/ IR related issues
Overall Transtrack duties
Ensure security and manage movement of CIT schedules during transit
Other Personality Attributes and core competencies: 

Must be honest and reliable
Must have good verbal and language abilities
Must be assertive
Pay attention to detail
Customer service and relations
Willing to work long hours
Planning and organising skills
We reserve the right not to make an appointment to any advertised position. 

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

A vacancy for a Shift Supervisor has become vacant at one of Fidelity Security’s high-risk Sites based within the Vaal area.  The main purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met.

Minimum Requirements:

• Matric Certificate/ Grade 12.
• Grade B Psira registration and accreditation.
• A minimum of 5-8 years’ experience in Security Operations- previous Shift Management experience advantageous.
• Must have retail experience
• Very analytical individual with excellent problem-solving Skills.
• Ability to manage and discipline staff.
• Computer literate, with proficiency in MS Word and Excel.
• Strong Operational Planning, Leadership and Organisational Skills as well as good.
• Interpersonal Communication and Client Liaison Skills are essential.
• Must be able to work under pressure and for extended hours as and when required.
• Willing to work flexi hours.
• Own Reliable transport.
• Clear criminal record.
• Should reside in the Vaal area or willing to relocate at own cost.
   

Job Specification:

• Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management when applicable.
   

Other personality attributes:

• Ability to work under pressure and meet deadlines
• Pro-active and innovative
• Punctual
• Attention to detail
• Quality orientated
• Assertive
• Disciplined
• Accuracy and high methodical working methods.
   

Core competencies:

• Business acumen
• Vision & influence
• Analytical & critical thinking skills
• Goal setting
• Driving & managing change
• Driving for results
• Communicating direction
• Development of others
• Self-development
• Communication skills
• Customer focus
• Teamwork
   

We reserve the right not to make an appointment to any advertised position.

Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged Candidates, Disabled Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Key Responsibilities
– Monitor and patrol the hotel premises to detect and prevent any suspicious activities or potential security breaches.
– Respond promptly to emergency situations, coordinating with local law enforcement and emergency services when necessary.
– Conduct regular inspections of security equipment and systems, ensuring they are functioning correctly at all times.
– Implement and enforce hotel policies and emergency procedures to ensure a safe environment for both guests and staff.
– Provide excellent customer service by assisting guests with questions and providing information about hotel services.
– Collaborate with hotel management and staff to provide security briefings and training sessions.
– Document incidents, report any irregularities, and maintain detailed records of all activities.
– Assist in the investigation of reported incidents and provide support in creating a safer hotel environment.

Requirements
– Proven experience in a security role, preferably within the hospitality industry or a similar environment.
– Presentable appearance and Excellent communication and interpersonal skills for effective interaction with guests and staff.
– Valid Psira certificate 
– Familiarity with security systems, surveillance equipment, and safety protocols.

Preferred Qualifications
– Previous experience in a supervisory or lead security role is an advantage.
– Additional certifications in First Aid, Fire Safety, or Crisis Management would be beneficial.
– Experience working with diverse populations and in multicultural environments.

We are an equal opportunity employer and value diversity in our workforce. We encourage all qualified candidates to apply, in line with the Employment Equity Act.

A vacancy exists for Personal Assistant / Receptionist in the FSS Branch in Bloemfontein reporting to the Branch Manager. The main purpose of the position is to provide co-ordination, administrative and secretarial support to the Regional Manager. 

Minimum Requirements 

• Grade 12. 
• Administrative/Secretarial Post School Qualification. 
• At least 3-5 Years’ experience as an Administrator/Personal Assistant reporting to Senior Management. 
• Valid driver’s license with own reliable transport. 
• Ability to travel as and when required. 
• Ability to work extended hours as and when required. 
• Clear criminal record and no pending cases. 
• Advanced Excel, MS Word and Power Point proficiency. 
• Knowledge of the SAP and ePayroll systems are beneficial. 
• Above average verbal and written communication skills. 
• Ability to resolve conflict effectively. 
• Ability to handle work related stress and work effectively under pressure. 
• Ability to work independently and ability to meet strict deadlines. 

KEY PERFORMANCE AREAS: 

• Co-ordination of appointments, diary management and client engagements/events. 
• Office administration and general Administrative duties. 
• Co-ordination of e-mail, correspondence and written communication. 
• Screening of telephone calls and taking of messages. 
• Minute taking at selected meetings and engagements. 
• Maintaining of strict confidential protocols regarding correspondence and communication. 
• Liaising at different levels of the Branch and act as Ambassador of the Regional Managers office. 
• Consolidate management information and reports. 
• Compiling weekly and monthly reports. 
• Typing of documents, reports and preparation of presentations 
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility. 
• Highly motivated and enthusiastic. 
• Delegating walk in/phone in clients to correct department
• Switchboard
• Receiving calls and transferring to the correct person
• Taking message is staff not available to take call
• Correspondence

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES: 

• Ability to maintain confidentiality and handle office maters with utmost professionalism. 
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels. 
• Above average report writing skills. 
• Organising skills. 
• Assertiveness. 
• Initiative skills. 
• Time Management skills. 
• Attention to detail. 
• Team player. 
• Self-development and that of others. 
• Self-motivated & Independent operator. 
• Delivery-orientated and deadline-driven 
• Sensitivity to confidential matters is required 
• High emotional intelligence (EQ) required. 
• Professional interpersonal communication (written and verbal). 
• Able to function in an unstructured environment. 
• Build relationships across the business 
• Ownership and accountability and decision making skills. 

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.  

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful 

ROBERTVILLE ROODEPOORT

The above position is vacant at Robertville, Roodepoort, reporting to the Credit Manager for the Guarding Division.

The main purpose of the position is to make sure that the debtors’ collections are done timeously.

Minimum Requirements:

• Matric Certificate and preferably a recognised credit control qualification.
• At least 3 years’ experience and full knowledge in credit control and reconciliation is essential
• Sound working knowledge of the SAP system.
• Proficiency in MS Word, Powerpoint and especially Excel is essential
• Must be fluent in English.
• Must have own transport.
• Must reside in or around Roodepoort.
   

Key Performance Areas: (not totally inclusive):

• Performing the full credit control functions.
• Maintaining and managing collections in relation to the company’s Group Credit policy.
• Maintaining a healthy cash flow at all times.
• Keeping bad debts to a minimum.
• Ensuring that monthly collections meet the required targets.
   

Other personality attributes:

• Numerical accuracy
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure
• Ability to meet strict deadlines
• Organizational skills
• Administration skills
   

Core Competencies:

• Self-development
• Communication skills
• Customer focus
• Team work
   

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. 

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

E and OE

The position reports to the Branch and Admin Manager. The overall purpose of this position is to assist in the administrative, Financial, and managerial responsibilities of the allocated Branch and Operations Managers.

Key Performance Areas: (Not totally inclusive) 

• Provide administrative support to management and staff.
• Handle filing, data entry, and general office correspondence.
• Assist with scheduling meetings, travel arrangements, and office coordination.
• Loading of leave applications.
• Assist the Fleet Department with reports and distribution of fuel slips.
• Maintain accurate records and documentation.
• Ensure the office environment remains tidy, professional, and well-organised.
• Ensure weekly, monthly and quarterly reports are timeously done.
• Ensure that all queries are dealt with
   

 Qualifications, experience and other competencies 

• Grade 12 / Matric (a relevant certificate or diploma will be an advantage).
• Minimum of 4 years of administrative experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong communication and organisational skills.
• Reliable, responsible, and able to work independently.
• Ability to liaise professionally with personnel at all levels.
• Must be able to work under pressure / overtime as and when required

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

We are looking for a Senior Power BI and Microsoft Fabric specialist with strong end‑to‑end analytics and data‑platform experience. This is not a report‑developer role; it requires someone who is comfortable operating across data engineering, semantic modelling, and executive‑level analytics.

Qualifications and Experience:

• Matric/Grade 12 Certificate.
• Microsoft Power BI certification.
• 3-5 years’ experience as a BI Analyst, BI Developer, Data Analyst, SQL Developer, Insights Analyst or similar.
• Must have advanced expertise in Power BI, including DAX, semantic model design, performance optimisation, security (RLS/OLS), and deployment pipelines.
• Be highly proficient in Microsoft Fabric.
• Hands‑on experience building solutions using Lakehouses, Warehouses, OneLake, Pipelines, Dataflows Gen2, and Notebooks is essential, along with a solid understanding of Direct Lake, DirectQuery, and Import connectivity.
• A numerate degree – Mathematics, Statistics, Computer Science, Data Science, Informatics, Information Systems, Data Engineering, Operations Research, or similar.
• Strong analytical thinking, attention to detail, and the ability to work through ambiguous problems.
• Comfortable working independently and as part of a team, with good written and verbal English.
• Exposure to Microsoft Fabric.
• DAX experience and Power BI data modelling beyond drag-and-drop visuals.
• Clear Criminal record.
• Valid Driver’s license and own reliable transport.
• Should reside in the Gauteng area.

Key Performance areas (Not totally inclusive):

• Must have strong lakehouse and modern data‑platform knowledge, including Delta tables, Bronze/Silver/Gold patterns, ELT design, schema evolution, and analytics built directly on lake storage.
• The role also requires data‑engineering capability, including SQL, Spark / PySpark, API and Azure SQL integrations, and data quality controls.
• A key requirement is a solid understanding of how databases and query engines work, including modern data‑modelling concepts, keys and relationships, indexing and partitioning strategies, and how performance is affected across SQL, DAX, Spark SQL, and Fabric execution engines.
• Beyond technical skills, the role requires strong business and communication skills—the ability to translate requirements into scalable analytical models, define KPIs, optimise cost and performance, and deliver executive‑ready insights within a governed Azure/Fabric environment.
• Experience with Azure, data governance, security best practices, and capacity management is expected.
• Microsoft Fabric certification (DP‑600) is a strong advantage.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

Qualifications & Experience:

• Relevant Degree or equivalent
• 5-8 years’ experience in a Security industry
• Extensive Technical Experience
• People management experience

Job Requirements & Other Attributes:

• Computer Literate (MS Office and Outlook)
• PSIRA registered (Grade A)
• Budgeting knowledge
• Project Management
• Conversant in SAIDSA requirements

Duties:
Technical efficiencies:

• Manage the Installations and Service revenue
• Manage the implementation of Sales through the Technical program in the region
• Manage the fuel consumption within Technical
• Manage the Overtime costs within Technical
• Manage and maintain “wait/lead time” for installations and servicing of alarms
• Manage operating cost of the technical fleet vehicles
• Manage and drive the new product line
• Manage staff turnover within Technical
• Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical

 EHS:

• Conduct EHS audits within Technical
• Conduct fire and evacuation drills
• Conduct EHS inspections within Technical
• Improve and manage the accident ratio in Operations Departments

Customer Service:

• Identify the root cause for customer service issues in Technical
• Manage and compile reports on any outstanding issues on callouts and services rendered
• Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
• Provide guidelines for training and succession planning

Performance Management 

• Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
• Provide guidelines for training and succession planning

Competencies (Technical & Behavioural )

• Timely decision making
• Delegation
• Interpersonal savvy
• Delegation
• Business Acumen
• Manage diversity
• Caring about direct reports
• Action-orientated
• Customer focus
• Negotiation
• Problem solving 

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Reporting to the Cash Centre Manager

The above position is vacant at our George Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to ensure that all Site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met.  The position entails the development and installation of a pro-active approach to all Health and Safety measures over a site.  Effective management of all resources must be attained to ensure quality service delivery is provided.

 Qualifications, experience and other competencies required

• Knowledge of all ISO compliance 9001/14001/27001/23001 and all the requirements.
• Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) are crucial.
• 5-10 yrs experience
• SLA and contractional co-ordination,
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Computer literate, with proficiency in MS Word and Excel and up to date with the latest modern technology.
• Must be able to work under pressure and for extended hours as and when required.
• A Valid unendorsed driver license with own reliable transport and willing to use for business purposes.
• No criminal record or any pending cases.
• Contactable references.
• Should reside in the Ubombo / Big Bend area.

 Job Specification (Not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to Security Services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Drafting of health and safety recommendations based on the assessment and report of findings to the client.
• Ensure that Health & Safety files are compiled and up to date.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• Submitting relevant monthly reports to the Client and Management.
• Assist in managing shrinkage budgets as set out by the Client.
• Attending regular meetings with the Client and Senior Management.
• Submit monthly Health & Safety reports to the Client/Management.
• Training of Security Staff and Management – Client procedures and systems.
• Liaising daily with Senior Management to resolve health and safety matters.

Core Competencies:

• Well-presented individual.
• Good communication skills both verbal and written.
• Strong planning, organizational, administration skills is required.
• Good interpersonal and client liaison skills are required.
• Leadership, Self-Development and Development of others.
• Results driven and Goal Setting.
• Driving and Managing change.
• Interpersonal skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Overall Purpose of the Job:

To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.

Minimum qualifications and experience:

• Grade 12/ Matric
• Computer Literate essential ( MS Office Outlook)
• Customer Service experience
• Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)

Main duties & Responsibilities: 

• Arrange Technical call outs and ensure technicians are adequately scheduled
• Arrange for excessive response letters to be delivered to repetitive clients
• Check and monitor completed technical call outs by Signal Management technicians to rectification.
• Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
• Collaborate with other business units
• Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
• Drive a reduction in customer activity rates
• General administrative duties.

Behavioral Competencies:

• Problem Solving
• Customer Focus
• Planning and organising
• Written Communication
• Drive for results

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

We have vacant position as a Site Manager available in the Isando area.

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively. 

Minimum Requirements 

• Grade 12 (Matric) Certificate of equivalent. 
• PSIRA Grade A registered and accredited, up to date. 
• No Criminal Record or any pending cases. 
• Valid driver’s license with own reliable transport. 
• Minimum 2 – 5 years’ Site Supervisory or Management experience. 
• Staff Management experience essential. 
• Computer literacy. 
• Clear Criminal Record. 
• Must be physically fit and in good health. 
• Must reside in the greater Isando area or willing to relocate on own cost. 
• Must have own vehicle 

Key Performance Areas: (not totally inclusive): 

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered. 
• Daily feedback and liaison with Fidelity Security Services Management and Clients. 
• Compiling, distribution, and communication on daily, weekly, and monthly reports. 
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports. 
• Obtaining statements of all investigations. 
• Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement. 
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. 
• Disciplined staff. Attend CCMA and Labour Court if and when required. 
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services. 
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals. 
• Auditing and verifying the access registers on a daily basis and generating exception reports. 

Core Competencies: 

• Good communication skills both verbal and written 
• Strong planning, organizational, and administrative skills are required. 
• Good interpersonal and client liaison skills are required. 
• Experience in investigation techniques and report writing. 
• Willing and able to work extended/flexi hours if and when required. 
• Ability to work under pressure and without supervision.  
• Analytical, Critical Thinking & Planning skills  

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.  

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

We have a vacant positions for Operations Managers at our East Rand Branch (Benoni).

The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are always efficiently and professionally met (as per the SLA).  To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively.

Minimum Requirements

• Grade 12 (Matric) Certificate of equivalent.
• PSIRA Grade A/B registered and accredited, up to date.
• No Criminal Record or any pending cases.
• Valid driver’s license with own reliable transport.
• Minimum 2 – 5 years’ Site Supervisory or Management experience.
• Staff Management experience essential.
• Computer literacy.
• Clear Criminal Record.
• Must be physically fit and in good health.
• Must reside in the greater Boksburg/Benoni area or willing to relocate on own cost.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
• Daily feedback and liaison with Fidelity Security Services Management and Clients.
• Compiling, distribution, and communication on daily, weekly, and monthly reports.
• Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
• Obtaining statements of all investigations.
• Ensuring the posting of Security Officers are done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Discipline staff. Attend CCMA and Labour Court if and when required.
• Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers on a daily basis and generating exception reports.

Core Competencies:

• Good communication skills both verbal and written
• Strong planning, organizational, and administrative skills are required.
• Good interpersonal and client liaison skills are required.
• Experience in investigation techniques and report writing.
• Willing and able to work extended/flexi hours if and when required.
• Ability to work under pressure and without supervision. 
• Analytical, Critical Thinking & Planning skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

• Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
• Responding to incidents involving hazardous substances
• Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
• Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
• Operating a range of equipment to control, manage and extinguish fires
• Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
• Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
• Participate in training drills, simulation exercises and physical fitness training as directed
• To train all relevant employees on the theory and practice necessary to fight fires
• Advise on preventative and corrective actions
• Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
• Perform basic level maintenance on equipment to ensure operational readiness
• Checking, cleaning, testing and maintaining vehicles and equipment
• Complete computerised occurrence log in order to maintain proper records of daily occurrences
• Conducting health and safety inspections in order to maintain a safe work environment in the workplace
• Completing of pro forma documentation
• Participating in Departmental Health and Safety Committee meetings
• Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
• Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
• Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
• Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
• Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
• Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
• Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
• Undertaking supervisory and line functional personnel related functions

• Grade 12 as a minimum school qualification
• IFSAC Accredited
• NFPA 1001 Firefighter 2 certification
• Firefighter II Certification
• Firefighting training and at least 2 – 3 years related experience are essential
• Valid code C1 drivers license with PrDP
• Advanced driving experience advantageous
• Medically and physically fit
• Good understanding and practice of Fire prevention procedures
• Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
• Clear criminal record.
• Capability to react within efficient time frames to emergency situations
• Administration, interpersonal communication and customer liaison skills are required.
• Hazmat experience and knowledge essential
• EMT certification
• First Aid levels 1 to 3

• Strong communication skills, both verbal and written
• Sound understanding of the Hazmat guidelines
• Sound understanding of the Security Industry and how to act within the code of conduct of the Group and Regulatory Authority.
• Sound understanding of fundamental elements related to firefighter instructor applications within an operational role.

Reporting to the  – National ATM Operations Manager

The above position is vacant at Fideliity Cash Solutions reporting to the National ATM Manager (Operational). The overall purpose of this position is to load client ATM’s and Assisting with other ATM Operational issues

Minimum Requirements:

• Clear criminal record
• PSiRA accredited at least with Grade C
• Complete firearm training in handgun and rifle
• SASP Competency certificate
• CIT Certificate
• Experience in security industry similar role
• Driver’s license and own vehicle
• Computer literate

Key Performance Areas: (not totally inclusive):

• Loading off all ATM’s on an daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM’s
• Balancing and accurate cash transaction handling
• Ensure all client assets and secured at all times
• Ensure all key procedures are followed at all times
• Complaint in Trans Track scanning operations
• Client interactions and assistance.

Other personality attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Customer service and relations
• Quality assurance
• Willing to Travel
• Alertness

Core Competencies:

• Good communication skills
• Customer focus
• Self-development
• Team Work
• Able to follow instructions accurately

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Duties & Responsibilities:

• Ensure that client’s needs, and expectations are met by the business.
• Address all queries as relates to the tracking portal, new fitments, repairs, stolen vehicle recoveries and other relevant issues and support the various teams within the division.
• Managing any issues that may arise with both internal and external customers.
• Prepare and present various reports to the customer and assist with internal reporting requirements.
• Ensure that the client database is managed effectively and regularly checked, reconciled and update so that any anomalies are timeously actioned accordingly.
• Ensure that all day-to-day operations run effectively- new fitments, repairs, de-installations, and reinstallations.
• Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers and ensure that all operations related to this are managed and documented correctly.
• Ensure that relevant personnel receive adequate training on the use of the fleet portal, app and any other relevant elements of the product.
• Regularly run health checks to identify units that may require repair and action accordingly.
• Ensure that all other FSD staff on the customer’s premises are well-presented, punctual, productive and that their work is of an appropriate standard.
• Ensure that adequate controls are in place over stock and SIM cards as relates to the account.
• Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information on the systems to ensure that units installed reflect the correct vehicle details.
• Ensure that processes are in place for removing deinstalled/deactive units from all systems and ensure they have been suspended from billing procedures.
• Assist with timely collections of outstanding invoices.
• Ensure that all additional billing requirements as per SLA agreement are processed and invoiced accordingly.
• Assist with stock forecasting and budgeting.
• Ensure works are executed as per company policies and procedure.
• Source. service and acquire new business in Reseller & Fitment Centre channel business through an ongoing prospecting plan.
• Ensure all relationships are maintained at all levels.
• Territory Management – Understanding the area & constantly analyzing & identify where the growth will come from

Minimum qualifications and experience:

• Work experience in a similar role preferred– 3 to 5 years’ experience.
• Knowledge of Insurance Industry is highly advantageous though not mandatory. 
• Very strong computer skills- specifically excel and data manipulation skills (Pivot tables, Vlookups etc)
• Excellent verbal and written communication skills
• Great Interpersonal Skills
• Prior experience in Telematics advantageous

Attributes:

• Organised
• Structured
• Very strong data analytics/Excel skills
• Practical
• Time Management
• Planning
• Managing various projects
• Attention to detail
• Problem Solving
• Analytical
• Be comfortable with working in a fast paced and pressurized environment
• Strong Relationship builder at all levels

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Position: Administrator
Department: Training Academy
Reporting to: Quality Assurance Manager
Location: Florida

Purpose of the Position

The Administrator will be responsible for providing administrative support to the Training Academy by ensuring accurate record keeping, daily data capturing, proper filing and archiving, course register management, learner administration, and support with training-related systems and compliance requirements.

The successful candidate must be accurate, organised, service-driven, and able to complete administrative tasks within required turnaround times.

Key Responsibilities (Not totally inclusive):

The successful candidate will be responsible for:

• Capturing learner details, results, attendance, forms, assessor information and moderator information accurately on the relevant systems.
• Ensuring that training records are updated daily and that information captured on HR Manage is accurate and complete.
• Maintaining proper filing and archiving of records in line with compliance, OHS and POPI requirements.
• Scanning and uploading documents to the relevant HR Manager systems.
• Completing administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records and Inkliwe-related tasks.
• Ensuring course registers are aligned with the correct courses and submitted within the required turnaround time.
• Monitoring and following up on NCR items older than three weeks, as recorded on course schedules.
• Driving follow-up actions with regional administrators and escalating matters to the Senior Administrator where required.
• Handling learner, client and internal queries professionally and within 24 hours.
• Supporting the Training Administration office with IFACTS, POSTING, ARAMEX, FORMAX, ASSETS and STATIONARY/REFRESHMENT administration.
• Keeping accurate records of expiring dates, permits and certificates.
• Supporting audit readiness by ensuring records are complete, accurate and properly stored.
• Submitting weekly reports on actions taken to reduce internal and external audit risks.
• Assisting with general administrative duties and additional tasks as required by management.

Minimum Requirements

• Grade 12 / Matric.
• Previous administrative experience will be advantageous.
• Experience in a training, compliance, HR or learning and development environment will be an advantage.
• Computer literacy, including MS Office.
• Experience with HR Manage or similar systems will be advantageous.
• Good written and verbal communication skills.
• Ability to work accurately under pressure.
• Strong attention to detail.
• Ability to meet deadlines and follow up on outstanding matters.
• Professional conduct when dealing with learners, clients and internal stakeholders.

Key Competencies

• Accuracy and attention to detail.
• Good record keeping and filing ability.
• Time management and deadline orientation.
• Customer service focus.
• Teamwork and collaboration.
• Reliability and commitment.
• Ability to follow procedures and comply with SOPs.
• Willingness to learn and understand all Training Academy systems.
• Ability to accept feedback and work constructively with supervisors and colleagues.

Behavioural Expectations

The successful candidate must:

• Produce high-quality, accurate work.
• Honour commitments and complete tasks within agreed timeframes.
• Be disciplined, punctual and reliable.
• Maintain confidentiality and professionalism.
• Work effectively as part of a team.
• Support the overall objectives of the Training Academy.
• Demonstrate willingness to grow within the department.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

A vacancy exists for a Creditors Clerk stationed at our Robertville Office. The position will report to the Credit Control Manager. The main purpose of the position is to make sure that the accounts payable are done timeously. 

Minimum Requirements:  

• Minimum Matric Certificate 
• At least 2-3 years’ experience and knowledge in the creditors system and reconciliations is essential.
• Working knowledge of the SAP system would an advantage. 
• Proficiency in MS Word, PowerPoint and especially Excel is essential. 
• Must be fluent in English and Afrikaans. 
• Must have own transport. 
• Clear Criminal Record.
• Should reside in the West Rand Area.

Key Performance Areas: (not totally inclusive):  

• Vendor | Statement | Invoice – Discrepancies follow up – daily. 
• Filing/Sorting of invoices and recons.
• Supplier Documentation – all inclusive.
• Prepare monthly accrual journals and processing thereof. 
• Daily/Weekly/Monthly cash outflows.
• Petty cash and cash book related invoices/payments.
• Reports – All inclusive. 
• Perform supplier reconciliations in preparing requisitions for payments. 
• Reconcile purchase orders to invoices. 
• Ensure invoices are accurately captured on Sap and Key fleet daily. 
• Receive and check all payment requisitions in accordance with Fidelity’s policies and procedures. 
• Load payments on the online banking system. 
• Ensure that the banking details on supplier invoices match that of the creditor being paid. 
• Respond to all queries relating to payments. 
• Perform monthly supplier reconciliations to support all payments to approved suppliers. 
• Deal with queries from creditors and staff regarding payments. 
• Load new creditors on the SAP system. 
• Provide monthly creditors age analysis for review. 
• Ad hoc duties as and when assigned. 

Other Personality Attributes:  

• Numerical accuracy. 
• High methodical working methods are required. 
• Strong interpersonal and communication skills. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision and under pressure. 
• Ability to meet strict deadlines. 
• Organizational skills. 
• Administration skills. 

Core Competencies: 

• Self-development 
• Communication skills 
• Accounts focus 
• Teamwork 

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. 
 
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 
 
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. 

A Site Security Manager position is vacant, based in Robertville, reporting to the  Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric certificate
• Psira Grade A registration and accreditation.
• At least 3 years’ logistics and warehouse experience.
• At least 10 years’ Management experience.
• At least 5 years Security Management experience
• Working knowledge of ISO 9001:2000 Quality Management and its requirements.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No Criminal Record.
• Experience in managing an Estate.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills.

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

Introduction…

The above position is vacant at our Inland North Region (Robertville), reporting to the General Manager. The overall purpose of this position is to ensure that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times, whiles managing a profitable business.

Minimum Requirements…

• Matric/Grade 12 Certificate
• PSIRA Grade A registered and accredited
• At least 10 years’ experience in a Senior Management position
• At least 5 years’ experience in management
• Working knowledge of the Firearm Act is required with training and competency.
• Exceptional staff management experience is required
• Above average Computer literacy with competencies in all programmes.
• No criminal record.
• Sound planning, administration, interpersonal communication and client liaison skills are required. .
• Own reliable transport and valid Driver’s Licence is required.
• Positive work References

Job Specification…

Key areas of responsibility will include:

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing allocated branches to ensure that contractual requirements are met as stipulated by clients.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Clients
• Constantly evaluating the service levels and providing and making risk associated recommendations to the Clients regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters including logistical and financial management.
• Liaising daily with management on various operational issues
• Liaising daily with General Management/the Executive on various Operational and Financial matters
• Ensuring that all HR related queries are dealt with promptly
• Managing disciplinary processes.
• Submitting relevant weekly / monthly incident and general reports to Management Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System
• Must have a sound working knowledge of Guarding operations

 Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development skills
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills & Self Development
• Communication direction & skills
• Development of others
• Customer focus and focus on continuous improvement
• Teamwork and Team Player
• Business acumen and Managerial courage
• Presentation and Communication skills
• Negotiation skills

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Good communication skills both verbal and written
• Conflict management / Control Management
• Strong negotiation skills
• Maintaining effective teams
• Empowerment mind-set with team members

Interested candidates whose credentials best match the requirements can send their CV’s before close of business on 27 May 2026

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees the choice made is purely on merit, historically disadvantaged candidates and black female candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful

Purpose of the Position
The primary function of this role is to present, facilitate, and assess training interventions within the area of responsibility, ensuring compliance with best practices, quality assurance standards, and industry requirements as stipulated in applicable legislation.

Minimum Requirements

• Grade 12 / NQF Level 4
• Valid Driver’s Licence (EB)
• Proficiency in Microsoft Windows and Microsoft Office Packages
• Accreditation & Registrations:
• PSIRA Grades E–A Instructor
• PFTC Instructor (All Firearm Categories)
• Facilitator registration with ETDP SETA
• Assessor registration with ETDP SETA & SASSETA
• Moderator registration with ETDP SETA & SASSETA (advantageous).
• Accreditation to facilitate and assess Skills Programmes 1, 2, and 3 (compulsory).
• General Security Practices (GSO) at NQF Level 3
• Specialist Security Practices Qualification at NQF Level 4 (would be beneficial)

Key Performance Areas (not limited to):

• Present, facilitate, and assess training interventions in line with industry and internal standards, as per the QMS and best practices.
• Coach and mentor learners on learnerships to ensure competence is achieved in line with programme objectives, learning outcomes, and unit standard requirements.
• Ensure compliance with approved curricula, learning programmes, and assessment methods within the area of responsibility.
• Adhere to all relevant legislative and quality assurance guidelines, including but not limited to SASSETA, PSIRA, DoL, QCTO, etc.

Knowledge & Skills:

• Strong communication skills (written and verbal)
• Good administration and record-keeping abilities
• Planning and time management skills
• Strong presentation and facilitation skills
• Assertiveness and conflict-handling ability

Personal Attributes:

• Problem-solving ability
• Ability to build and maintain good relationships
• Independent thinker with initiative
• Team-oriented approach
• High attention to detail and accuracy
• Customer-focused mindset

Core Competencies:

• Self-development
• Effective communication
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within five (5) working days from the closing date, please regard your application as unsuccessful.

E and OE

Responsibilities:

• Conduct research, evaluation, and assessment of new product components for existing and future product lines.
• Assess technical feasibility, compatibility, and performance of products and systems.
• Define testing, evaluation, and product approval strategies.
• Collaborate with software development teams to integrate hardware and system components.
• Perform testing, fault finding, troubleshooting, and system validation.
• Oversee the full product integration lifecycle from concept through deployment.
• Develop and standardise installation, fitment, testing, validation, and compliance procedures.
• Translate engineering outputs into structured and repeatable operational processes.
• Support the transition of products from R&D into production environments.
• Design and implement production workflows, quality control systems, and testing procedures.
• Establish field evaluation frameworks and continuous improvement processes.
• Conduct system reviews and identify operational inefficiencies and risks.
• Develop corrective actions and compliance frameworks aligned with quality and safety standards.
• Work closely with operations teams to identify real-world challenges and implement practical solutions.
• Manage project timelines, workload allocation, and task prioritisation.
• Provide regular reporting and feedback to senior management.

Requirements:

• Degree or Diploma in Industrial Engineering or a related field.
• 5–10 years’ experience in product development and R&D.
• Experience in manufacturing or assembly environments.
• Experience with systems integration and process optimisation.
• Knowledge of low-voltage systems.
• Knowledge of microcontrollers and embedded systems.
• Experience with hardware-software integration.
• Experience with process design and optimisation.
• Experience with quality control systems and production workflows.
• Strong fault-finding and troubleshooting skills.
• Strong analytical and problem-solving abilities.
• Excellent process improvement skills.
• Ability to work across engineering, software, and operations teams.
• High attention to detail.
• Strong communication and stakeholder management skills.
• Self-motivated with a continuous improvement mindset.

Benefits:

• Salary: negotiable.

Contact Hire Resolve for your next career-changing move.

Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  manufacturing@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system

• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, PSIRA Grade A registration and accreditation.

• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 

• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.

• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

We reserve the right not to make an appointment to any advertised position.
Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
E and OE

Location: PHILLIPI, CAPE TOWN 

Job Type: Full-time, permanent

Job Summary:

We are seeking a reliable and experienced Armed Security Escort Driver to provide safe transportation and protection for employees, clients, and assets. The ideal candidate will have a background in law enforcement and possess all necessary certifications and licenses to carry firearms and operate a vehicle.

Responsibilities:

– Safely transport employees, clients, and assets to and from designated locations
– Provide armed security escort services to ensure the safety and security of all passengers
– Follow all company policies and procedures related to security and transportation
– Maintain constant communication with security team and clients during transportation
– Handle any security or safety incidents that may arise during transportation

Requirements:

– Valid Psira Grade A-B
– must have firearm competency certificate and firearm business purpose certificate (Handgun, Shotgun and rifle)
– Valid Code 10 driver’s license with a clean driving record & PDP
– High school certificate
– Minimum of 3-4 years of experience in security/driver
– Prior experience as an armed security escort driver is preferred
– Ability to work in a fast-paced and high-pressure environment
– Excellent communication and interpersonal skills
– Strong attention to detail and situational awareness
– Must be able to pass a background check and drug test
– Must be physically fit 

If you meet the requirements and are interested in joining our team as an Armed Security Escort Driver, please submit your resume and cover letter for consideration. We look forward to hearing from you.

reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Key Responsibilities
– Oversee daily operations of the estate, ensuring all activities align with regulatory and safety standards.
– Conduct regular site inspections to identify issues and implement corrective measures as needed.
– Manage a team of security staff, providing guidance and training to ensure high levels of service.
– Coordinate maintenance and repair activities, liaising with contractors and service providers.
– Develop and maintain relationships with key stakeholders, including residents, clients, and property management teams.
– Monitor security systems and protocols, ensuring they are up to date and effective against potential threats.
– Create and manage site budgets, ensuring all expenditures are accounted for and within budget constraints.
– Report on site performance, presenting findings and recommendations to senior management regularly.

Requirements
– Proven track record in site management or estate management roles.
– Valid PSIRA Grade A certification is essential.
– Demonstrable experience in security operations, risk management, or related fields.
– Strong understanding of property management regulations and best practices.
– Exceptional leadership and team management skills, with the ability to motivate and develop staff.
– Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders.
– Proficient in using management software and tools relevant to property and estate management.

Preferred Qualifications
– A degree or diploma in property management, business administration, or a related field.
– Experience in working with commercial real estate or residential estates.
– Additional industry certifications in security management or property management.
– Knowledge of health and safety regulations pertinent to estate management.

As an equal opportunity employer, we are committed to promoting an inclusive and diverse workforce in line with the Employment Equity Act. We encourage applications from all qualified candidates and seek to create an environment where everyone can thrive.

Should you be successful kindly send your resume to Hilton Gomer (hiltong@fidelity-services.com)

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements: 

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities:

Leadership:

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance. 
• To make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls 
• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements. 
• Manage and ensure accurate forecasting for branch in accordance with Finance. 
• Manage Branch P&L to ensure profitability is sustained and growth is achieved 
• Manage effective collections for the branch Operations 
• Ensure that effective planning/ production controls are established in all areas and are a key management tool. 
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques. 
• Champion the development of a customer focused quality improvement culture. 
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary 
• Ensure that service levels throughout the branch is sustained 
• Drive a community driven pro-active service throughout the branch 
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road 
• Manage operational Area Managers to ensure operational excellence throughout the branch 
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment:

• Maintain health & safety policies and working procedures. 
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing
• Drive all marketing activations within the branch 
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them ·
• Drive a culture of “content-creation” to remain relevant in the social media space ·
• Ensure that OTT strategies are implemented and relevant ·
• Drive effective/pro-active communications Commercial ·
• Be proactive in regularly reviewing customer requirements and feedback. ·
• Communicate with customers on a regular basis. · Ensure close liaison with branch sales team. ·
• Exploit new market and product opportunities via various external routes. ·
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management:

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development.
• Together with operational managers identify Residential Guarding and bulk sale opportunities.
• Generate proposals for bulk business/Residential Guarding sites.
• Drive community involvement through operational collaborations and the effective communication thereof.
• Manage the profitability of Residential Guarding schemes Attrition.
• Manage all elements of attrition.
• Drive reconnections within the branch.
• Analyse branch attrition and plan mitigating actions to remedy it.
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural):

• Computer Literate (MS Office, advanced Excel, PowerPoint).
• Extensive knowledge of Operations, Sales, Technical and Administration. 
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work.
• Building effective teams

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Job Description:
We are seeking a highly experienced and reliable Warehouse Security Manager to oversee and manage all security operations within our warehouse facility. The ideal candidate will have a strong background in security management, possess their own reliable transport for daily commute to and from the warehouse, and have previous experience in leading and managing a security team.

Key Responsibilities:
– Develop and implement security procedures and protocols to protect warehouse assets and ensure the safety of employees and visitors
– Conduct regular risk assessments and identify potential security vulnerabilities within the warehouse facility
– Lead and manage a team of security personnel, providing guidance, training, and support as needed
– Coordinate security efforts with internal departments and external vendors to ensure a comprehensive security strategy
– Conduct thorough investigations into security incidents and violations, documenting findings and implementing corrective actions as necessary

Requirements:
– Minimum of 5 years of experience in warehouse security management
– Own reliable transport for daily commuting to and from the warehouse facility
– PSIRA Grade A registration
– Experience in conducting risk assessments and implementing security measures
– Strong leadership and management skills, with the ability to effectively lead and motivate a team
– Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
– Strong problem-solving and decision-making abilities

If you meet the above requirements and are looking for a challenging and rewarding opportunity in warehouse security management, we encourage you to apply for this position.

 Sell basic alarm kit and remote panic button systems to new clients. 

QUALIFICATION & EXPERIENCE:

• Matric
• Direct Sales experience
• PSIRA Grade (Compulsory)

Duties and Responsibilities:  

Sales 

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target
• Networking for leads

Competencies (Technical and Behavioural) 

• Directing others
• Informing
• Motivating others
• Planning
• Time management
• Drive for results
• Action Oriented
• Priority setting
• Functional / Technical Skills
• Customer Focus

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

We require a Coastal Radio Repair Technician to analyze, fault find and do basic repairs to VHF and GSM radios.

Duties:

• Testing of current and active radios that can be recycled back into the Warehouse for installations
  • IOT, Finmon, HYYP, FSK
• Assist with technical queries
  • Signal strength queries
  • LSN queries
    • Signals received
    • Delays
    • Radios loaded incorrectly
  • Base reporting (LSN and backends)
• Assist with Ajax linkup when needed
• Collect faulty radios from the Warehouse
• Sort out stock returned from technicians
  • Stock to be scrapped by Kenny
  • Stock to be returned to suppliers
  • Stock that need to be tested and/or upgraded to be returned for installation

• Label, scan and box all radios tested to be returned to the Warehouse.
• Submit weekly report of radio counts
  • Radios tested and returned to the Warehouse
  • Radios scrapped
  • Radios returned to suppliers
• Request bin report for 5249-0012 to monitor bin movements
• Scrap all metal VHF, RDC and FSK radios that are not 4G/LTE
• Scrap all alarm panels, keypads, passives, transformers and door contacts that cannot be refurbished or reused
• Count 2G FSK (GPRS and VHF), 2G Finmon (single- and dual sim). RDC GPRS (white cover with stub antenna) and VHF (grey plastic cover with long whip antenna) radios to be sent back to supplier
• Assist with testing signals on tracking units for Special Projects

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Previous radio repair experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client’s queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients.
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client’s requirements.
• Assisting with marketing related issues.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)