Key Responsibilities:

• Team management: Supervise, train, and develop the AP staff, including performance reviews and workflow management.

• Process oversight: Ensure accurate and timely processing of all invoices and payments, and manage the day-to-day operations of the department

• Vendor relations: Serve as the primary contact for vendor inquiries, manage vendor relationships, and resolve discrepancies and issues.

• Financial accuracy: Review and approve invoices and payments, reconcile accounts, and ensure the accounts payable ledger is complete and accurate.

• Compliance and controls: Implement and enforce internal controls, ensure adherence to company policies, and maintain compliance with relevant laws and regulations.

• Reporting and analysis: Prepare regular accounts payable reports, analyze key performance indicators (KPIs), and assist with month-end and year-end close activities.

• Collaboration: Work with other departments, such as procurement and finance, to streamline processes and support overall financial objectives. 

Qualifications & Experience

• Accounting, finance, or a related qualification
• 5+ years of accounts payable experience.
• 2+ years of supervisory or management experience.
• Strong knowledge of accounting principles and AP processes.
• Proficiency in accounting software and Microsoft Office Suite.
• Experience in SAP and Coupa.
• Excellent communication, interpersonal, and leadership skills.
• Strong organizational skills and attention to detail.

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Minimum Requirements:

• Minimum Matric Certificate and /or relevant post Matric qualifications.
• SAP billing knowledge is essential.
• Proficiency in MS Word/Excel/PowerPoint is essential.
• Accuracy and high methodical working methods are required.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Previous experience in the security environment would be an advantage

Key Performance Areas: (not totally inclusive and Limited to):

• Onboarding new clients on the Icash System
• Working Closely with the Cash centres across the Business with any and all Queries.
• Onboarding Vendors and Debtors on SAP
• Processing and capturing Correct Banking Details on Icash and SAP
• Assisting Clients with Queries on the Icash system and Changing Passwords
• Loading and Maintaining the Icash System for new Employees in the Cash centres and Clients
• Ensuring complete accuracy and attention to detail on all reports

Other personality attributes:

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels
• Should be able to work independently, proactively and use initiative
• Ability to work under pressure and meet deadlines
• Accuracy and high methodical working methods are required
• Ability to maintain confidentiality and handle office matters with utmost professionalism
• Computer literacy – Excel, Word, SAP, Outlook
• Should be prepared to work overtime.
• Own transport essential.
• Presentable

Core Competencies:

• Organization skills
• Good communication skills
• Strong administration skills
• Strong interpersonal skills

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

A vacancy exists for CCTV Controller/Investigator for the Midrand FSS Branch in Midrand reporting to both the duty manager and site manager. The main purpose of the position is to provide co-ordination, surveillance and business operational support to the Operations Manager.

Experience, Requirements and Qualifications: 

• A formal relevant qualification would be advantageous. 
• Previous investigation experience is essential. 
• Ability to work independently or with minimal supervision. 
• Knowledge of security procedures, access control systems, and incident management will be advantageous.
• Own reliable transport with a valid driver’s license. 
• Willingness and readiness to travel when required. 
• Valid passport. 
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet. 
• No criminal record or any pending cases. 
• Has a good command of the English language. 
• Understanding of the FSG environment would be advantageous. 
• Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc). 

Job Description: (not totally Inclusive) 

• Interviewing employees relevant to each case under investigation. 
• Conduct security investigations and compile detailed incident and investigation reports.
• Experienced in operating and monitoring CCTV surveillance systems.
• Ability to review, analyze, and extract CCTV footage for investigation purposes.
• Gather all relevant evidence in a legal manner. 
• Work well with other role players like SAPS, FSG Legal department, claims department, people who conduct polygraphs, etc. 
• Responsible for ensuring investigation reports are accurate and supported by evidence. 
• Attend to and investigate client complaints in a professional and timely manner.
• Maintain CCTV records, evidence, and investigation files.
• Prepare professional reports and submit findings to management and clients.
• Responsible for Filing, and Archiving. 
• Quality of own work. 
• Ensuring that investigations are completed within deadlines.
• Supervise CCTV operators and ensure compliance with company procedures and client requirements.
• Investigate security incidents, theft, misconduct, and other reported occurrences using CCTV footage. 
• Responsible for the integrity of reporting. 
• Ensure all information is filed, updated and readily available as required. 
• Willingness to work overtime when necessary.
• Monitor CCTV systems and ensure continuous surveillance coverage. 
• Must reside in Midrand or Pretoria

Competencies Required  

• Good communication and interpersonal skills when dealing with clients, management, and security personnel.
• Business writing and reporting. 
• Self-sufficiency. 
• Adaptability to different and difficult environments. 
• Strong attention to detail and the ability to identify irregularities, incidents, and security risks.
• Problem solving skills.  
• Persuading and influencing 
• Business acumen. 
• Deadline driven. 
• Building Relationships. 
• Ability to work under pressure and maintain confidentiality regarding security-related information.
• Showing Resilience. 
• Observation skills. 

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. 

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. 

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. 

The Corporate Accounts Manager (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management. 

Key Duties & Responsibilities: 

• Account Management & Business Development 

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth. 

• Develop and implement strategic account plans aligned to overall business objectives. 

• Identify and pursue new business opportunities within existing accounts and targeted industries. 

• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders. 
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.

Financial & Operational Accountability 

• Achieve designated sales targets, profit margins, and strategic growth objectives. 

• Track account performance, analyse data, and provide accurate forecasts and reports to management. 

• Support credit control by ensuring timely collections and addressing outstanding payments with clients. 

• Develop and manage annual account budgets and revenue plans. 

Customer Experience & Retention 

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution. 

• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences. 

• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores. 

• Proactively identify and resolve account-related issues or risks before they escalate. 

• Strategic & Cross-Functional Collaboration 

• Partner with internal departments to align operational delivery with client expectations. 

• Provide insights to management for strategic decision-making and business planning. 

• Participate in business reviews, performance meetings, and client presentations. 

• Contribute to continuous improvement of sales and tender processes. 

Minimum Qualifications & Experience: 

• Matric / Grade 12 (essential) 

• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous) 

• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management 

• Proven track record in securing and managing large corporate clients 

• Strong commercial and negotiation skills 

• Excellent verbal and written communication abilities 

• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous 

• Previous experience in Telematics, Security, or Technology industries beneficial 

Key Competencies & Attributes: 

• Strategic thinker with strong business acumen 

• Excellent planning and organizational skills 

• Analytical and detail-oriented 

• Strong problem-solving and negotiation abilities 

• Confident communicator who can influence at all levels 

• High energy, results-driven, and resilient under pressure 

• Ability to manage multiple priorities in a fast-paced environment 

Performance Indicators: 

• Achievement of sales and retention targets 

• Tender success rate and turnaround efficiency 

• Client satisfaction and engagement levels 

• Accuracy and timeliness of reporting and forecasting 

• Growth of existing accounts and new business acquisition

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

The Corporate Accounts Manager & Tenders (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management. 

Key Duties & Responsibilities: 

• Account Management & Business Development 

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth. 

• Develop and implement strategic account plans aligned to overall business objectives. 

• Identify and pursue new business opportunities within existing accounts and targeted industries. 

• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders. 
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.

Tender & Proposal Management 

• Oversee the full tender process — from opportunity identification and pre-qualification to submission and post-award handover. 

• Coordinate tender responses by collaborating with cross-functional teams (finance, operations, compliance, etc.) to ensure timely, accurate, and competitive submissions. 

• Prepare detailed proposals, quotations, and pricing models that align with client requirements and company profitability goals. 

• Maintain a centralized database of tenders, proposals, and contract renewal timelines. 

• Ensure compliance with tender requirements, internal policies, and legal obligations. 

Financial & Operational Accountability 

• Achieve designated sales targets, profit margins, and strategic growth objectives. 

• Track account performance, analyse data, and provide accurate forecasts and reports to management. 

• Support credit control by ensuring timely collections and addressing outstanding payments with clients. 

• Develop and manage annual account budgets and revenue plans. 

Customer Experience & Retention 

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution. 

• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences. 

• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores. 

• Proactively identify and resolve account-related issues or risks before they escalate. 

• Strategic & Cross-Functional Collaboration 

• Partner with internal departments to align operational delivery with client expectations. 

• Provide insights to management for strategic decision-making and business planning. 

• Participate in business reviews, performance meetings, and client presentations. 

• Contribute to continuous improvement of sales and tender processes. 

Minimum Qualifications & Experience: 

• Matric / Grade 12 (essential) 

• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous) 

• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management 

• Proven track record in securing and managing large corporate clients 

• Strong commercial and negotiation skills 

• Excellent verbal and written communication abilities 

• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous 

• Previous experience in Telematics, Security, or Technology industries beneficial 

Key Competencies & Attributes: 

• Strategic thinker with strong business acumen 

• Excellent planning and organizational skills 

• Analytical and detail-oriented 

• Strong problem-solving and negotiation abilities 

• Confident communicator who can influence at all levels 

• High energy, results-driven, and resilient under pressure 

• Ability to manage multiple priorities in a fast-paced environment 

Performance Indicators: 

• Achievement of sales and retention targets 

• Tender success rate and turnaround efficiency 

• Client satisfaction and engagement levels 

• Accuracy and timeliness of reporting and forecasting 

• Growth of existing accounts and new business acquisition

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.  Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.