The Senior Marketing Manager is the driving force behind marketing performance, with the core purpose of translating performance data into stronger creative and content output. This role exists at the intersection of the Digital and Creative teams, acting as the critical go-between who understands marketing performance metrics deeply and knows how to convert them into clear, actionable direction for content creation, all while safeguarding brand integrity.

Detailed Responsibilities

Driving marketing performance

• Act as the primary link between the Digital and Creative teams, translating performance metrics and data insights into clear, actionable direction for content and creative development.
• Develop a deep, working understanding of marketing performance metrics across all channels (paid, social, email, web and content) and use this to guide where and how creative output should evolve.
• Turn performance learnings into practical creative briefs and content actions, ensuring the Creative team has clear, insight-led direction on what to produce, refine or test.
• Identify the creative and content levers that drive better results; from messaging and format to channel-specific optimisation and prioritise these for the team.
• Safeguard brand integrity throughout, ensuring that performance-led decisions never compromise brand voice, quality, consistency or long-term equity.
• Establish a continuous feedback loop between performance data and creative output, so that content is consistently optimised based on what is proven to work.
• Champion a test-and-learn culture, using data to inform creative experimentation while balancing short-term performance with brand-building objectives.

Project management

• Drive campaign projects from brief to completion, ensuring each team has the required information, timelines and specific messaging per audience and platform.
• Create and maintain clear project plans and process structures, keeping the team informed of progress, deadlines, key information and requirements.
• Develop comprehensive briefs, where required, for projects related to new business development and specific campaigns.
• Support the creation of launch plans for new products and developments, including timelines, key actions, messaging and stakeholder alignment.
• Ensure the team has clear access to key contacts, deadlines and expectations to effectively deliver on projects.
• Share insights from learnings in debrief sessions, ensuring learnings are applied for future projects and campaigns.
• Develop and deliver post-campaign performance reports for key stakeholders.
• Create a structured project folder where all project related information is saved and easily accessible for the team to use and reference.
• Coordinate regular project meetings, track progress, and ensure timely delivery of actions in collaboration with the Project Lead and Creative Studio Manager.
• Establish a structured project repository to ensure all information is centrally stored and easily accessible to the team.

Cross-functional liaison

• Keep the team informed of key business developments, upcoming projects and associated expectations.
• Collaborate with Business Development and Operations to gather all relevant information required to support new product and campaign launches.
• Represent the Marketing team on key calls, capturing action items, sharing relevant updates and maintaining strong cross-functional relationships.
• Attend and represent Marketing on Mosaic calls, quarterly sessions across Operations, Sales, Marketing and Impact, managing marketing’s involvement and ensuring all actions are effectively followed through within the team.
• Build and maintain strong internal stakeholder relationships, ensuring teams are informed of relevant marketing updates, performance insights and key developments specific to their regions or camps.
• Gather and disseminate regional insights and updates that are valuable to the marketing team.
• Schedule and lead regular check-ins to stay aligned on regional news, identifying opportunities to strengthen content, messaging and promotion of regions and camps.

Marketing intelligence

• Stay abreast of industry developments, announcements and global marketing trends, identifying opportunities to enhance and inspire our marketing efforts.
• Remain informed on key business updates and priorities.
• Analyse business data, booking trends and key performance drivers in collaboration with the Head of Marketing to inform messaging and strategic focus areas.
• Evaluate performance metrics across channels, including newsletters and social media, to identify insights and optimise future campaigns.
• Keep up to date with emerging technologies, systems and AI tools, identifying opportunities to improve team efficiency, workflows and time management.
• Unpack audience needs, motivations and behaviours, drawing insights across demographics, geographies and cultural influences to better understand our travellers.
• Monitor competitor positioning, including product developments and messaging, to ensure we remain informed and competitively aligned.

Reporting and performance

• Collate key statistics and marketing data to support reporting, including quarterly board reports.
• Track and analyse performance across campaigns and launches, sharing insights with stakeholders and the broader marketing team.
• Compile weekly highlights to keep the marketing team informed of successes, key outputs and overall progress, helping to maintain alignment and momentum.
• Support the development of stakeholder presentations, including compiling PowerPoint decks with compelling visuals and clear, impactful messaging for senior leadership and key events.
• Assist in the creation of marketing plans and forecasts by collating relevant information and contributing to campaign ideation informed by business insights.

Budget management

• Oversee and track the marketing budget and associated spend streams.
• Conduct bi-monthly check-ins with marketing leaders to review budgets, ensuring clear visibility of allocations across teams.
• Review and approve selected invoices as required, in line with budget controls.

CANDIDATE PROFILE

Qualification:

• Bachelor’s Degree in Marketing or related degree.

Experience:                    

• Proven experience as a senior marketing leader for a minimum of 8 years, preferably in the luxury travel sector.
• Demonstrable experience using marketing performance data to drive and improve creative and content output.
• Strong understanding of digital marketing performance metrics and the ability to translate them into clear creative and content actions.
• Proven experience in marketing and project management.
• Previous experience in leading successful campaigns.
• Proven experience managing and leading teams.

Skills:           

• Strong strategic thinking
• Excellent leadership capabilities
• Digital marketing expertise
• Ability to drive brand growth, manage high-performing teams, and make data-driven decisions that align with organisational objectives.

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to +260761166303

Purpose of Position

Reporting directly to the Food Experience Manager (FEM), the Chef Trainer acts as a support to culinary teams and individuals across the region to help them fulfil their potential within Wilderness while driving company processes, systems, standards, and culinary excellence. The role focuses on developing chefs, ensuring consistency across all camps, maintaining Wilderness Food Experience standards, and delivering exceptional guest experiences.

The Chef Trainer works closely with other trainers, operational teams, and camp management to ensure a consistent approach, training methodology, and operational standard in line with Wilderness expectations.

Key Responsibilities

Culinary Training & Development

• Train, mentor, and coach chefs, trainee chefs, and kitchen teams in food preparation, cooking techniques, recipe execution, and presentation standards.
• Deliver structured training programs and on-the-job coaching to improve culinary skills and operational performance.
• Assess training needs and create development plans for individual chefs and kitchen teams.
• Evaluate trainee performance and provide constructive feedback.
• Attend and facilitate external training programs and development initiatives when required.
• Develop staff skills and continuously motivate teams to improve performance and standards.         

Menu & Product Standards

• Ensure chefs consistently deliver the approved cycle menu to the required Wilderness standard.
• Train teams on recipe adherence, portion control, plating standards, and menu execution.
• Monitor menu implementation and provide feedback to the Food Experience Manager on menu performance and potential new dishes.
• Assist with recipe standardisation and menu development initiatives.
• Ensure food cost targets and portion standards are maintained.

Kitchen Operations & Quality Assurance

• Monitor food quality from preparation through to service and presentation.
• Conduct taste panels and food quality assessments during camp visits.
• Ensure stock rotation, inventory control, and storage procedures are followed.
• Monitor guest feedback and support camps in achieving or exceeding Food Experience targets.
• Identify areas for improvement and implement corrective action plans where required.
• Ensure F&B Managers and kitchen teams maintain clean, organised fridges, freezers, and storerooms.

Hygiene, Health & Safety

• Ensure compliance with all food safety, hygiene, health, safety, and HACCP requirements.
• Train teams on proper food handling, cleaning procedures, and sanitation standards.
• Conduct hygiene and kitchen audits and ensure corrective actions are implemented.
• Ensure kitchens, preparation areas, fridges, freezers, and storerooms remain clean, tidy, organised, and compliant at all times.

Asset Management & Infrastructure

• Train staff on the correct use, care, and maintenance of kitchen equipment and assets.
• Monitor kitchen equipment conditions and report maintenance requirements to the Food Experience Manager.
• Identify kitchen upgrade opportunities and equipment replacement requirements.
• Promote accountability for equipment care and breakages across all kitchen teams.
• Ensure kitchen assets are maintained and operated according to company standards.

Reporting & Administration

• Submit monthly training reports to the Food Experience Manager.
• Compile and submit month-end food statistics and operational reports.
• Maintain accurate training records, assessments, and development plans.
• Provide recommendations and action plans following camp visits, audits, and training interventions.

Leadership & Team Support

• Build strong working relationships with Executive Chefs, Head Chefs, Sous Chefs, F&B Managers, and camp management teams.
• Support underperforming teams through coaching, mentoring, and structured development plans.
• Promote a culture of accountability, professionalism, continuous improvement, and excellence.
• Act as a role model and ambassador for Wilderness values and Food Experience standards.
• Work collaboratively with fellow trainers to ensure consistent training delivery and operational standards across all camps.
• Assist teams in achieving operational and guest experience targets.

Competencies

• Outstanding communication and interpersonal skills.
• Strong leadership, coaching, and mentoring abilities.
• Ability to manage and work effectively within a team environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to quality.
• High levels of energy, enthusiasm, and adaptability.
• Ability to inspire, motivate, and develop others.
• Strong organisational, planning, and administrative skills.
• Ability to manage priorities and meet set targets.
• Strong problem-solving and decision-making capabilities.
• Passion for hospitality, food excellence, and guest satisfaction.

 Qualifications & Experience

Essential

• Proven experience as a professional Chef with expertise across a variety of culinary techniques.
• Proven experience as a Chef Trainer, mentor, or culinary development specialist.
• Relevant culinary qualification or professional cookery certification.
• Strong understanding of food safety, hygiene, and HACCP requirements.
• Experience within luxury hospitality, lodge, hotel, or tourism operations.
• Strong communication, presentation, coaching, and mentoring skills.
• Ability to travel extensively and work within remote bush-based environments.

Preferred

• Formal training or assessor qualification.
• Previous experience within Wilderness or similar luxury safari operations.
• Experience in menu development, recipe standardisation, and culinary project implementation.
• Passion for teaching, guiding, and developing the next generation of culinary professionals.
   

Key Performance Indicators (KPIs)

• Consistent implementation of approved cycle menus across all camps.
• Improvement in guest food scores and overall guest satisfaction.
• Completion of scheduled training visits and development plans.
• Compliance with food safety, hygiene, and HACCP standards.
• Reduction in recurring food quality and operational issues.
• Improved accountability and operational standards within kitchen teams.
• Development and progression of culinary team members.
• Accurate and timely submission of training reports and food statistics.
• Improved kitchen organisation, cleanliness, and asset management.
• Achievement of regional Food Experience standards and objectives.
   

To provide high-performance, end-to-end corporate travel management for VIP and executive clients, ensuring seamless execution of all travel requests.

This role requires proactive problem-solving, meticulous attention to detail, and the ability to exceed expectations while maintaining absolute accuracy and confidentiality.

General Responsibilities

• Contribute to a collaborative and high-performance team culture
• Share product knowledge, supplier updates, and destination insights
• Participate in industry training and networking events
• Identify opportunities for client growth, cross-sell, and referrals
• Maintain professionalism, punctuality, and accuracy at all times
• Remain open to feedback and committed to continuous improvement

Client Relationship Management

• Acknowledge and action client requests within 30 minutes
• Provide clear, contextual travel advice (cost, routing, policy, comfort)
• Maintain accurate client profiles, preferences, and booking history
• Confirm payment methods and terms before first booking
• Conduct at least two in-person client visits annually
• Build long-term, trusted client relationships
• Deliver service aligned with The Travel Group Brand Identity

Technology & Systems

• Amadeus or equivalent GDS
• Accurate CRM updates and document management

Key Performance Standards

• All quotations and invoicing completed daily by close of business
• Proactive and accurate supplier payments and client billing
• Clear, professional written and verbal communication
• Independent problem-solving and decision-making
• Ability to manage urgency without compromising service excellence
• Strong analytical and organisational skills

Essential Experience & Competencies

• Minimum 5 years’ experience in VIP or executive-level corporate travel
• Expertise in complex international and multi-sector itineraries
• Strong GDS proficiency (Amadeus preferred)
• Exceptional attention to detail with zero tolerance for errors
• Sales-driven mindset with the ability to grow client accounts
• Ability to anticipate needs and add value proactively
• Calm and solution-focused under pressure or disruptions
• High level of discretion and confidentiality

This is a full-time on-site role for an Office Administrator based in Fernadale, Randburg. The Office Administrator will be responsible for managing day-to-day administrative tasks, overseeing office operations, maintaining efficiency in handling office equipment, and providing exceptional customer service. The role requires effective communication with staff and clients to ensure smooth functioning of the office environment.

Core Competencies & Responsibilities

• 1-3 years in Administrative Assistance and Office Administration tasks
• Familiarity with handling Office Equipment and ensuring operational efficiency
• Strong Communication and Customer Service skills
• Attention to detail and the ability to organize and prioritize tasks effectively
• Ability to re-confirm all hotel and transfer bookings
• Assisting with internal events and team activities
• Supporting basic company social media tasks
• Proficiency in relevant office software tools is preferable
• A strong work ethic and the ability to work collaboratively within a team

Leadership & Development
• Lead, coach, and mentor a high-performing team
• Prioritise team success through ongoing development and support
• Conduct regular one-on-ones and development planning
• Foster a culture of learning, accountability, and innovation
• Adapt leadership style to individuals’ strengths and development areas
• Run structured team meetings and encourage idea generation
• Develop future leaders within the team
• Create a collaborative and psychologically safe environment
• Empower team members to solve problems independently

Operational Excellence
• Ensure accuracy and consistency across all operational processes
• Oversee invoicing, payments, and documentation standards
• Drive adherence to best practices and standard operating procedures
• Ensure timely resolution of queries and efficient client handling
• Implement structured systems (e.g. buddy system, leave planning)
• Maintain accountability and operational discipline

Client & Relationship Management
• Oversee high-quality service across all client accounts
• Ensure regular client engagement and relationship management
• Drive client growth through structured planning and reviews
• Lead and ensure effective onboarding and lifecycle management
• Maintain accurate client information and seamless service delivery

Team & Culture Stewardship
• Promote a high-performance, transparent, and accountable culture
• Apply policies consistently and fairly
• Encourage team involvement while taking ownership of decisions
• Maintain strong communication and alignment across teams
• Facilitate regular team check-ins and collaboration between Sales and Ops
• Lead team and client engagement initiatives

Portfolio Management
• Maintain a small, low-maintenance client portfolio
• Prioritise team leadership and business improvement over personal accounts

Key Attributes
• Strong people leader and mentor
• Clear, influential communicator
• Commercially driven and customer-focused
• Calm, structured, and solutions-oriented
• Strategic thinker with strong decision-making ability
• Passionate about developing talent and improving performance

Experience Required

• Proven experience in an Operations Manager or similar leadership role within the travel industry
• Demonstrated success in leading and developing high-performing teams
• Experience in client service environments, preferably within the travel industry
• Strong track record of improving operational processes and driving performance
• Experience working with CRM systems and managing client relationships
• Ability to manage multiple priorities in a fast-paced environment