To provide first line of support for local and remote users. Responsible for handling incoming telephone calls, email communications, creating trouble tickets and to assist on users requests (or escalate as required).

Key Job Outputs:

·       Effective end-to-end management and resolution of incidents and problems

·       Adherence to defined targets, procedures, standards and measures for quality and customer satisfaction

·       Minimisation of preventable incidents

·       Up to date knowledge and support articles

·       End user adoption, knowledge and uptake

·       Active and positive engagement with end users, third line support and third parties

·       Active participation and contribution towards the successful planning and execution of changes

·       Assistance with special projects as identified

·       Coaching and training users with regards to the use of IT assets and policies

·       Licensing management and compliance

·       Asset management

·       Effective end-to-end management and resolution of incidents and first-line problems.

·       Adherence to defined targets, procedures, standards, and measures for quality and customer satisfaction.

·       Effectively handling user calls using our service desk application reaching a targeted SLA.

·       Following agreed procedures, identifies, registers, and categorises incidents. Gathers information to enable incident resolution and promptly allocate incidents as appropriate

·       Handling onboarding and offboarding requests for all company users

·       Handling standby calls and escalations for users after hours.

·       Assisting with VIP support on a daily basis 

·       First-line support on printing services

·       Daily testing and ad-hoc support with all company VC equipment

·       Understanding of established VOIP infrastructure 

·       Minimizations of preventable incidents

·       Installation and support of all end-user applications 

·       Setup and support of all user computers and peripherals

·       Cell phone support 

·       Assistance in the process with third parties to purchase peripherals

·       Up-to-date knowledge of new software and support articles

·       Assistance of end-user adoption, knowledge, and uptake

·       Active and positive engagement with end users, third-line support, and third parties

·       Active participation and contribution toward the successful planning and execution of changes

·       Assistance with special projects as identified

·       Coaching and training users regarding the use of IT assets and policies

·       Licensing management and compliance

·       Asset management

·       Traveling to remote sites for support

Knowledge, Skills and Attributes

·       PC Desktop and Laptop Hardware knowledge

·       Microsoft Windows 10 and 11 Operating System

·       Microsoft Office Productivity Suites

·       PC Systems Imaging/Cloning technology

·       Hands-on experience with Windows, software, BIOS, and firmware updates or patches

·       Knowledge of anti-virus programs

·       Knowledge of office automation products and computer peripherals, like printers and scanners

·       Excellent verbal and written communication and interpersonal skills

·       Excellent problem-solving and attention to detail

·       Ability to identify underlying problems and trends

·       Ability to identify shortcomings in system design, business processes or end user training and adoption.

·       Relentless pursuit of customer satisfaction, including proactive follow-through and follow-up

·       Ability to work effectively and positively under pressure.

Essential Behavioral Competencies

·       Decision-making and Judgement

·       Integrity

·       Analytical Thinking

·       Problem Solving

·       Action Oriented

·       Teamwork and collaborative

·       Interpersonal Skills

·       Resilience and Stress Tolerance

·       Assertiveness

·       Good Written and Verbal Communication

·       Customer Service Orientation

Qualifications and Experience:

•         IT qualifications in one or more core desktop applications

•         IT qualifications in one or more core infrastructure platform

•         Relevant IT qualifications: In one or more core desktop applications & one or more core infrastructure platforms

•         ITIL Qualification would be advantageous

•         A+ / N+ Qualification

•         MCSE Qualification would be advantageous

In support of the company’s Employment Equity Plan, applicants from designated groups will be given preference for this position.

If you are not contacted within two weeks of closing date, please consider your application unsuccessful.

To provide first line of support for local and remote users. Responsible for handling incoming telephone calls, email communications, creating trouble tickets and to assist on users requests (or escalate as required).

Key Job Outputs:

·       Effective end-to-end management and resolution of incidents and problems

·       Adherence to defined targets, procedures, standards and measures for quality and customer satisfaction

·       Minimisation of preventable incidents

·       Up to date knowledge and support articles

·       End user adoption, knowledge and uptake

·       Active and positive engagement with end users, third line support and third parties

·       Active participation and contribution towards the successful planning and execution of changes

·       Assistance with special projects as identified

·       Coaching and training users with regards to the use of IT assets and policies

·       Licensing management and compliance

·       Asset management

·       Effective end-to-end management and resolution of incidents and first-line problems.

·       Adherence to defined targets, procedures, standards, and measures for quality and customer satisfaction.

·       Effectively handling user calls using our service desk application reaching a targeted SLA.

·       Following agreed procedures, identifies, registers, and categorises incidents. Gathers information to enable incident resolution and promptly allocate incidents as appropriate

·       Handling onboarding and offboarding requests for all company users

·       Handling standby calls and escalations for users after hours.

·       Assisting with VIP support on a daily basis 

·       First-line support on printing services

·       Daily testing and ad-hoc support with all company VC equipment

·       Understanding of established VOIP infrastructure 

·       Minimizations of preventable incidents

·       Installation and support of all end-user applications 

·       Setup and support of all user computers and peripherals

·       Cell phone support 

·       Assistance in the process with third parties to purchase peripherals

·       Up-to-date knowledge of new software and support articles

·       Assistance of end-user adoption, knowledge, and uptake

·       Active and positive engagement with end users, third-line support, and third parties

·       Active participation and contribution toward the successful planning and execution of changes

·       Assistance with special projects as identified

·       Coaching and training users regarding the use of IT assets and policies

·       Licensing management and compliance

·       Asset management

·       Traveling to remote sites for support

Knowledge, Skills and Attributes

·       PC Desktop and Laptop Hardware knowledge

·       Microsoft Windows 10 and 11 Operating System

·       Microsoft Office Productivity Suites

·       PC Systems Imaging/Cloning technology

·       Hands-on experience with Windows, software, BIOS, and firmware updates or patches

·       Knowledge of anti-virus programs

·       Knowledge of office automation products and computer peripherals, like printers and scanners

·       Excellent verbal and written communication and interpersonal skills

·       Excellent problem-solving and attention to detail

·       Ability to identify underlying problems and trends

·       Ability to identify shortcomings in system design, business processes or end user training and adoption.

·       Relentless pursuit of customer satisfaction, including proactive follow-through and follow-up

·       Ability to work effectively and positively under pressure.

Essential Behavioral Competencies

·       Decision-making and Judgement

·       Integrity

·       Analytical Thinking

·       Problem Solving

·       Action Oriented

·       Teamwork and collaborative

·       Interpersonal Skills

·       Resilience and Stress Tolerance

·       Assertiveness

·       Good Written and Verbal Communication

·       Customer Service Orientation

Qualifications and Experience:

•         IT qualifications in one or more core desktop applications

•         IT qualifications in one or more core infrastructure platform

•         Relevant IT qualifications: In one or more core desktop applications & one or more core infrastructure platforms

•         ITIL Qualification would be advantageous

•         A+ / N+ Qualification

•         MCSE Qualification would be advantageous

In support of the company’s Employment Equity Plan, applicants from designated groups will be given preference for this position.

If you are not contacted within two weeks of closing date, please consider your application unsuccessful.

• MS Teams Voice Certified and experienced
• Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
• Certified and experience in setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
• Adding and managing SIP lines and trunks
• Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
• Install and implement switches and VLAN configurations
• Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone
• Ongoing research and development of new voice services and technologies
• Assisting the department solutions team with client consultations and selling voice related services
• Onsite support at customer offices on an ad-hoc basis
• Minimum 5 years’ experience in the above

Internal Sales is responsible for supporting the external sales team and sales manager in driving revenue growth by managing quotes, coordinating service delivery, and ensuring a seamless customer experience. This role also plays a key part in monitoring the tender department which includes preparing and assisting in the response to tenders (RFPs/RFQs), ensuring accurate, compliant, and competitive submissions.

Key Responsibilities

Sales Support & Coordination

• Assist Business Development Managers with day-to-day sales activities and administrative support
• Prepare and manage quotes for connectivity, cloud, and VoIP solutions
• Liaise with suppliers for pricing, feasibility and availability
• Track orders from quote to installation and ensure timely updates to clients
• Maintain CRM system with accurate opportunity and customer data
• Follow up on outstanding quotes and assist in closing deals
   

Customer Engagement

• Act as a point of contact for client queries, providing quick and accurate responses
• Build strong relationships with customers through proactive communication
• Assist with onboarding new clients and service changes/upgrades
• Handle escalations internally to ensure customer satisfaction
   

Tender / RFP / RFQ Management

• Assist with review incoming tenders, setting up internal meetings in order for the team to assess technical requirements, timelines, and compliance criteria
• Coordinate internally with sales, technical, legal, and finance teams to gather required input
• Assist where needed to compile, format, and submit high-quality tender responses within deadlines
• Assist with sourcing and consolidating pricing from multiple suppliers to ensure competitive bids
• Ensure all documentation (certifications, compliance docs, SLAs, etc.) is accurate and up to date
• Track tender submissions and maintain a repository of past responses for reuse
• Assist in post-submission follow-ups and clarifications with clients

Operational & Administrative Duties

• Ensure all quotes and proposals meet company margin and pricing guidelines
• Assist with reporting on pipeline, conversions, and tender success rates
• Maintain organized documentation for deals, tenders, and supplier pricing
• Support internal process improvements to increase efficiency in sales operations 

The AI & Automation Specialist (Intermediate) is responsible for supporting the development, implementation, and optimization of AI-driven and automation solutions within the Service Management function. This role focuses on improving operational efficiency, billing accuracy, and customer experience through the application of Robotic Process Automation (RPA), data-driven solutions, and emerging AI technologies.

The successful candidate will work closely with the Customer Fixed Billing team and broader Service Delivery stakeholders to assist in automation initiatives, reduce manual processes, and support scalable, reliable system improvements.

ROLE REQUIREMENT

AI, Automation and RPA Support

• Assist in the development, testing, and deployment of automation solutions using RPA tools (e.g., UiPath, Automation Anywhere).
• Support implementation of AI-enabled use cases such as chatbot enhancements, basic predictive models, and data-driven insights.
• Perform maintenance and monitoring of automation workflows to ensure stability and performance.
  Troubleshoot errors and support continuous optimisation of solutions.
• Assist with data preparation, validation, and integration for automation and AI initiatives.

Process & System Optimisation

• Identify opportunities for process improvement and automation within billing and operational workflows.
• Support implementation of automation controls that enhance data accuracy and reduce manual intervention.
• Participate in User Acceptance Testing (UAT) for system and automation changes.
• Work with IT and system teams to resolve operational and system-related issues.

Stakeholder Engagement

• Collaborate with internal stakeholders (Billing, Finance, Service Delivery) to support operational requirements.
• Assist in resolving queries related to billing and automation processes.
• Provide input into reporting and operational insights.
• Escalate complex issues to senior team members where necessary.

Governance & Continuous Improvement

• Maintain documentation for automation processes, controls, and standard operating procedures.
• Support compliance with internal audit and governance requirements.
• Monitor performance metrics related to automation effectiveness.
• Contribute to continuous improvement initiatives within the team.

Team Contribution

• Participate in knowledge sharing and team collaboration initiatives.
• Support a culture of accountability, accuracy, and continuous learning.
• Engage in skills development within AI, automation, and related technologies.

PROFESSIONAL COMPETENCIES

• Working knowledge of programming (Python, SQL preferred)
• Exposure to RPA tools (UiPath, Automation Anywhere, or similar)
• Basic understanding of AI/ML concepts and automation techniques
• Familiarity with data analysis and reporting tools
• Exposure to cloud platforms (Azure/AWS) advantageous
• Experience with billing or CRM systems (Oracle, SAP) advantageous

QUALIFICATIONS & EXPERIENCE

• Matric
• Bachelor’s degree in computer science, Information Technology, Engineering, or related field
• 2–4 years’ experience in automation, systems support, data analysis, or related roles
• Exposure to RPA and/or AI tools (academic, project, or professional experience)
• Experience in telecoms, managed services, or billing environments advantageous
• Relevant certifications in RPA or automation (e.g., UiPath) advantageous

Develop an understanding of customers’ business and solution requirements into the SADC and IOI region

Gain share of spending across mainly Dell, Fortinet and Cyber Security portfolio of technology solutions: 

Run territory and or accounts, including account planning, sales forecasting, engaging cross-functional resources, and working with the virtual teams to ensure alignment across the organizations

Regularly engage with decision-makers at client facilities in performing primary duties

Provide sales leadership and experience on large, sophisticated opportunities.

Africa Sales Specialist Job Duties and Responsibilities

Manage the Sales of the Brand performance for the relevant product set and the relevant partner base (focus list)

• Driving revenue targets through a targeted set of Relevant brand partners,
• Driving Relevant brand strategy and portfolio within existing and as per the Focus list
• Core Business requirement Dell, Fortinet or Cyber Security Experience
• Display key competencies of knowledge re relevant brand programs and relevant portfolio of products
• Quarterly Business Review Session with Relevant brand
• Drive targeted partner development planning and review as per the focus list
• Drive Relevant brand product strategy and overview sessions with Business Partner
• Existing and New (brand-specific) partner recruitment and Development
• On-boarding process re Operational processes within focus
• Build and manage effective relationships with relevant brand team members
• Ensure the satisfactory execution of the aligned business plan in conjunction with Strategic business partners Execs and Brand Managers.
• Demonstrate sales
• Manage partner rebates
• Report opportunity details to Relevant brands on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system
• Ensure that sales targets are achieved and report any deviations with detailed explanations.
• Ensure targeted profit margins are achieved
• Ensure rebate targets are achieved as set out in accordance with sales budgets
• Ensure weekly activities and minutes of meetings are reported to the Brand Manager.
• Ensure productivity reports are submitted to the Brand Manager list.

Marketing

• Engage with the brand in Biweekly, Quarterly, and Annual Marketing Planning sessions with Relevant brands and (Non-Relevant Brand Targeted Partners Partner Enablement (Target, Certifications, growth)
• Execute quarterly Promo and Program planning
• Develop an Account Plan that documents the key sales & marketing strategies and a management system that measures performance and success within the focus list

Administration

• Update CRM and manage opportunities through the lifecycle
• Request and evaluation quotes for submission
• Follow up on quotes
• Follow up on operations responses
• Manage SLA with brand operations
• Managing the deal from start to finish
• Attend training provided by Relevant brand to become totally self-sufficient in the sales of Relevant brand products.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Matric
• SADC and IOI Experience would be advantageous.
• Min 5 years of experience selling technology solutions into SADC (Preferred Dell, Fortinet or Cyber Security Experience)
• Extraordinary customer management and strategic selling skills
• Aptitude for understanding how technology products and solutions tackle business problems
• Strong communication, collaboration, and executive presentation skills, and the ability to provide insight and thought leadership to senior management

Additional Skills:

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

The Strategic Partner Executive (SPE) is responsible for developing, maintaining, and expanding relationships with strategically important customers in Africa. Typically managing 20 – 30 key accounts in the SADC and IOI Region, the SPE is accountable for achieving sales targets and delivering on strategic account objectives.

The SPE represents the full portfolio of the company’s brands, products, and services within assigned accounts.

This role leads the customer account planning cycle and ensures that customer needs and expectations are consistently met through effective collaboration and execution.

Strategic Partner Executive Job Duties and Responsibilities.

• Build and maintain strong, productive professional relationships with key stakeholders within assigned customer accounts.
• Create a travel plan and execute in the various regions
• Report back to Exco monthly on travel and activities
• Coordinate internal resources, including Product and Sales Specialists, Support, Service, and Management teams, to achieve account performance objectives and customer expectations.
• Achieve assigned sales targets and strategic objectives across allocated accounts.
• Lead joint strategic account planning processes, establishing shared performance goals, financial targets, and key milestones for 1- to 3-year plans.
• Continuously assess, clarify, and validate customer needs to ensure alignment and value delivery.
• Drive solution development initiatives that address customer requirements while coordinating cross-functional teams.
• Meet and exceed assigned profitability and revenue targets.
• Deliver on strategic customer objectives as defined by company leadership.
• Develop and maintain comprehensive strategic account plans in line with company standards.
• Ensure high levels of customer satisfaction in accordance with company benchmarks.
• Complete all required training and development programmes within specified timeframes.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Grade
• 5 – 6 years’ experience in Strategic Account Management, or Channel Sales in Africa (SADC preferred)
• 6 years’ experience in a strategic, customer-facing role.
• Strong proficiency in Microsoft Excel
• CRM system experience required; Accpac experience advantageous

Skills and Abilities

• Proven experience in managing and growing key client accounts in the SADC region preferred
• Solid understanding of the account planning cycle within the African ICT industry
• Experience in relationship management and cross-functional resource coordination
• Financial management experience, including tracking and meeting revenue/profitability targets
• Marketing exposure, including campaign development and execution
• Strong understanding of client markets and industry dynamics
• Experience developing and managing sales or marketing campaigns
• Proficiency in Microsoft Excel; experience with CRM systems (Accpac advantageous)

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment except when travelling
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

Location: JHB – In-Office

Salary: Competitive + Uncapped Commission + Amazing Benefits

Job Type: Full-time

About Us

Are you ready to be part of something exciting? Vox Telecom is a trailblazing ISP in the Telecommunication industry, dedicated to delivering cutting-edge Fibre , telephony and IT solutions that make a difference. We thrive on innovation, customer success, and a dynamic work culture where every team member is empowered to excel.

The Role – Your Next Big Opportunity!

We are looking for a passionate and ambitious Business Development Manager to join our high-energy team! If you love the thrill of closing deals, building powerful client relationships, and exceeding targets, this is the role for you. This is your chance to showcase your sales skills, drive growth, and earn fantastic rewards.

 What You’ll Be Doing:

• Hunting for Opportunities: Generate leads and identify new business prospects.
• Building Strong Connections: Develop and nurture relationships with clients, ensuring long-term partnerships.
• Closing Deals: Present, promote, and sell our innovative products/services with confidence and enthusiasm.
• Smashing Sales Targets: Negotiate contracts and consistently hit (or exceed!) your goals.
• Staying Ahead of the Game: Conduct market research to stay on top of industry trends and customer needs.
• Team Collaboration: Work closely with marketing and customer success teams to deliver exceptional service.
• Tracking Success: Keep accurate records of sales activities and achievements.

Who You Are:

• A driven, results-oriented sales professional with a proven track record in sales.
• A confident communicator who knows how to influence and persuade.
• A self-motivated go-getter who thrives in a fast-paced environment.
• A problem solver who can handle objections and turn them into opportunities.
• Experience using CRM tools? Bonus points!
• A bachelor’s degree in Business, Marketing, or a related field is great but not essential – your talent and experience matter most.

Why Join Us?

• Uncapped Earning Potential – Competitive base salary plus an irresistible commission structure.
• Career Growth – We invest in your professional development and offer clear career progression.
• Supportive & Fun Team – Work with a vibrant and motivated team that celebrates success.
• Amazing Perks – Comprehensive benefits, paid leave, bonuses, and exclusive incentives.

Ready to Elevate Your Career? Apply Now!

If you’re excited about this opportunity and ready to make an impact, we want to hear from you! So if you are the One, click the button.

Don’t just look for a job – launch your career with us

Responsibilities:

• Complete optimum number of repairs per day according to the specific discipline, keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on system immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on system. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.
• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.
• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience as a technician
• Driver’s license (Preferred)

Skills and Knowledge:

• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Driver competency
• Efficient trip management

We are seeking a highly skilled and motivated Security Operations Engineer to join our IT Support team. The ideal candidate will be responsible for monitoring, managing, and enhancing the security posture of our IT infrastructure. This role involves identifying and mitigating security threats, responding to security incidents, and ensuring compliance with industry standards and best practices.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

Security Monitoring and Incident Response:

• Monitor security alerts and logs from various sources (SIEM, IDS/IPS, firewalls, etc.)
• Investigate and respond to security incidents in a timely manner.
• Conduct root cause analysis and implement corrective actions to prevent future incidents.

Threat Management and Vulnerability Assessment:

• Perform regular vulnerability assessments and penetration testing.
• Analyze and prioritize vulnerabilities, and work with IT teams to remediate them.
• Stay updated on the latest security threats and trends and adjust security measures accordingly.

Security Infrastructure Management:

• Manage and maintain security tools and technologies (antivirus, DLP, firewalls, etc.).
• Ensure the security infrastructure is up-to-date and properly configured.
• Implement and enforce security policies and procedures.

Compliance and Reporting:

• Ensure compliance with relevant regulations and standards (e.g., GDPR, ISO 27001).
• Prepare and maintain documentation related to security policies, procedures, and incidents.
• Generate and present regular security reports to management.

Collaboration and Training:

• Work closely with other IT teams to integrate security practices into all aspects of the IT environment.
• Provide security training and awareness programs for employees.
• Collaborate with external partners and vendors on security-related projects.

Qualifications and Experience Requirements

Education and Experience:

• bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in a security operations or similar role.
• Matric/Grade12

Technical Skills:

• Proficiency in security tools and technologies (SIEM, IDS/IPS, firewalls, antivirus, etc.).
• Strong understanding of network and system security principles.
• Experience with vulnerability assessment and penetration testing.
•  Knowledge of regulatory requirements and industry standards (e.g., GDPR, ISO 27001, NIST).

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a strong focus on accuracy and quality.

Certifications (Preferred):

• Certified Information Systems Security Professional (CISSP)
• Certified Ethical Hacker (CEH)
• CompTIA Security+
• GIAC Security Essentials (GSEC)

Personal Attributes and Skills Required

• Be prepared to work irregular hours if required and/or shifts
• Experience in coaching or mentoring junior support staff.
• Familiarity with data analysis tools to interpret customer service metrics.
• Knowledge of industry-specific software and tools.
• Ability to contribute to process improvement initiatives and project management.
• Attention to detail
• Ability to think and interact logically.
• A natural curiosity.
• The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Assist with additional tasks given to the team.
• Interpersonal skills.
• Good judgment skills.
• Good communication skills.
• Behavioral traits such as attitude, motivation, and time management.

The Data Analytics Specialist is responsible for analyzing and interpreting data to support IT support operations and improve service delivery. This role involves gathering and analyzing data from various sources, generating reports, and providing actionable insights to enhance the efficiency and effectiveness of IT support services. The specialist will work closely with the IT team to identify trends, optimize processes, and drive data-informed decision-making.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

 Data Collection and Management:

•  Gather data from various IT support systems, databases, and tools.
• Ensure data integrity and accuracy by performing regular data validation and cleaning.
• Maintain and manage data repositories for easy access and retrieval.

Data Analysis and Interpretation:

• Analyse data to identify trends, patterns, and anomalies in IT support operations.
• Use statistical methods and data visualization tools to interpret data and generate insights.
• Provide detailed analysis on key performance indicators (KPIs) and metrics.

Reporting & Visualization:

• Develop and maintain regular reports and dashboards to track IT support performance.
• Create visualizations to communicate complex data in an easy-to-understand format.
• Present findings and recommendations to IT management and other stakeholders.

Process Improvement:

• Identify opportunities for process optimization and efficiency improvements based on data analysis.
• Work with the IT team to implement data-driven solutions and best practices.
• Monitor the impact of changes and provide feedback for continuous improvement.

Collaboration & Communication:

• Collaborate with IT support team members to understand their data needs and requirements.
• Communicate analytical findings clearly and effectively to non-technical stakeholders.
• Provide training and support to team members on data analytics tools and techniques.

Qualifications and Experience Requirements

Education and Experience:

• Bachelor’s degree in data science, Computer Science, Information Technology, Statistics, or a related field; or equivalent work experience.
• Minimum of 2 years of experience in data analytics, preferably in an IT support or technical environment.

Technical Skills:

• Proficiency with data analytics tools and software (e.g., Excel, SQL, Tableau, Power BI).
• Strong knowledge of statistical analysis and data visualization techniques.
• Experience with database management and query languages.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Effective communication and presentation skills.
• Ability to work independently and as part of a team.

Personal Attributes and Skills Required

• Be prepared to work irregular hours if required and/or shifts
• Experience in coaching or mentoring junior support staff.
• Familiarity with data analysis tools to interpret customer service metrics.
• Knowledge of industry-specific software and tools.
• Ability to contribute to process improvement initiatives and project management.
•  Attention to detail
• Ability to think and interact logically.
•  A natural curiosity.
•  The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Assist with additional tasks given to the team.
•  Interpersonal skills.
• Good judgment skills.
• Good communication skills.
• Behavioral traits such as attitude, motivation, and time management.

The successful candidate will serve as the subject matter expert on Microsoft Partner Centre, incentive programs, rebates, and partner benefits while building strong relationships across Microsoft and internal business units.

Key Responsibilities

Microsoft Partner Program Management

• Manage and administer Microsoft Partner Programs, ensuring compliance with all program requirements and guidelines.
• Continuously assess, optimise, and maximise the value derived from Microsoft partner benefits, incentives, and funding programs.
• Maintain and administer Microsoft Partner Centre, ensuring all information remains accurate, complete, and up to date.
• Ensure First Technology maintains membership and access to all applicable Microsoft partner programs.
• Manage the delivery and reporting of Strategic Partnership Funding (SPF) and similar Microsoft program requirements, including proof of execution.
• Track program performance and identify opportunities for increased partner benefits and business value.

Incentive and Rebate Management

Act as the internal expert on Microsoft incentive structures and incentive guides.
Monitor, analyse, and report on incentive earnings and rebate opportunities.

Ensure accurate and timely submission of rebate claims and supporting documentation.

Develop processes to maximise incentive attainment and compliance.

Stakeholder and Relationship Management

• Build and maintain strong relationships with Microsoft representatives and key stakeholders.
• Serve as the primary liaison between First Technology and Microsoft for partner program-related matters.
• Maintain a comprehensive stakeholder map and organisational structure of relevant Microsoft contacts.
• Advocate for business requirements within the Microsoft ecosystem.

Cross-Functional Support

• Provide guidance and support to all departments engaging with Microsoft programs.
• Assist internal teams with navigating Microsoft Partner Centre, funding opportunities, incentives, and program requirements.
• Resolve program-related issues through collaboration with Microsoft and internal stakeholders.

Training and Enablement

• Develop and facilitate training programs on Microsoft partner programs, incentives, and best practices.
• Create and maintain enablement materials, guides, and supporting documentation.
• Equip business units with the knowledge and tools required to effectively leverage Microsoft opportunities.

Strategic Planning

• Align Microsoft partner program activities with organisational objectives and growth strategies.
• Develop and maintain a roadmap for the implementation and evolution of Microsoft programs across the business.
• Identify opportunities to improve business performance through enhanced Microsoft engagement.

Data Analysis and Reporting

• Analyse Microsoft data sources to generate meaningful business insights.
• Develop reports, dashboards, and recommendations that support strategic decision-making.
• Present program performance, rebate status, compliance metrics, and strategic recommendations to leadership.
• Measure and demonstrate the value and return on investment of Microsoft partner initiatives.

Governance and Compliance

• Ensure all Microsoft program activities comply with Microsoft policies, standards, and requirements.
• Implement and maintain governance frameworks around partner program participation.
• Maintain accurate records, procedures, and documentation for audit and compliance purposes.

Innovation and Continuous Improvement

• Identify and implement process improvements to enhance efficiency and effectiveness.
• Stay informed on changes within Microsoft technologies, programs, incentives, and partner opportunities.
• Drive innovation by leveraging new Microsoft initiatives that benefit the organisation.
   

Minimum Requirements

Qualifications

• Relevant Degree, Diploma, or equivalent qualification in Business, Information (preferred)
• Technology, Project Management, or a related field.
• Relevant Microsoft certifications preferred

Experience

• Minimum 3 years’ experience managing Microsoft Partner Programs, incentives, rebates, or alliance management functions.
• Proven experience working with Microsoft Partner Centre.
  Experience managing Microsoft funding programs, incentives, rebates, and compliance requirements.
• Experience engaging with senior stakeholders and external technology partners.

Technical Knowledge

• Expert understanding of Microsoft Partner Centre.
• Expert knowledge of Microsoft incentive programs and incentive guides.
• Strong understanding of Microsoft products, solutions, cloud technologies, and partner ecosystems.
• Advanced reporting, analytics, and data interpretation skills.

MAIN PURPOSE OF POSITION: 

To promote FD’s Cloud and Hosting solutions to an assigned base of resellers. The role is responsible for driving revenue growth across a balanced portfolio of Cloud and Hosting brands, while building strong reseller relationships and demonstrating a solid understanding of First Distribution’s full business offering.

Cloud Account Manager Job Duties and Responsibilities

Sales and Account Management

• Sell Cloud solutions and services to assigned reseller partners
• Drive monthly GP targets across allocated accounts
• Develop reseller business through sales execution, business development, and knowledge transfer of Cloud offerings.
• Recruit, onboard, and enable new resellers
• Expand product adoption within existing reseller accounts
• Develop and support reseller business and marketing strategies to grow FD’s Cloud and Hosting brand portfolio (Existing and new targeted accounts).
• Maintain a strong understanding of reseller strategies, programs, and full product portfolios – understand your customer needs.
• Ensure all required sales certifications are current and maintained across relevant brands and as per business requirements.
• Conduct bi-weekly business review sessions with Brand and Pre-Sales teams.
• Provide weekly pipeline updates, including deal probability and forecasting.
• Accurately capture and manage opportunities in the CRM system
• Report on KPIs, targets, pipeline creation, and deal progression to the Sales Manager on a bi-weekly basis
• Track partner activities, forecast performance, and provide feedback on brand success
• Communicate vendor and brand updates effectively to resellers
• Attend bi-weekly brand planning, pipeline, and update sessions
• Build and maintain strong relationships with key resellers, Brand teams, and Presales teams.
• Act as the central point of contact for reseller participation in vendor programs, incentives, and rebates, in collaboration with the Brand Manager.
• Ensure effective execution of reseller business plans
• Conduct 2–3 reseller meetings per day
• Attending vendor conferences and industry events
• Consistently demonstrate sales growth and achievement of targets
• Report any deviations from targets with clear explanations and action plans

Marketing Management

• Participate in marketing planning sessions with the Brand Manager and Marketing Team
• Support and drive initiatives for top reseller partners.
• Encourage reseller participation in FD-hosted events, campaigns, and initiatives

People Management

• Manage reseller expectations by coordinating with Operations, Brand, and Pre-Sales teams.
• Attend vendor training to become self-sufficient in the sales of assigned products and solutions.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of employment, you will be provided with a structured learning map designed to support your onboarding and role-specific development.

Requirements :

• Matric (Grade 12)
• Information Technology or a relevant business qualification would be advantageous
• 3-5 years’ experience in IT sales or external account management.
• Basic understanding of cloud computing concepts and consumption-based sales models.
• AWS and/or Microsoft Cloud certifications would be advantageous
• Experience working with CRM systems for pipeline and opportunity management
• Intermediate Microsoft Excel proficiency, including the ability to manage sales pipelines, use formulas, apply filters, and create PivotTables and basic reports for forecasting and performance tracking

Skills and Abilities

• Strong self-motivation and accountability
• Excellent verbal and written communication skills
• Strong relationship-building and stakeholder management ability
• Effective time management and prioritization skills
• Ability to manage sales pipelines and forecast accurately
• Resilient and able to perform under pressure
• Collaborative team player across sales, brand, and technical teams

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE: 

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role.

The Technical Account Manager – IT Solutions is responsible for driving revenue and gross profit growth by positioning and selling Nexio’s IT solutions into enterprise customers.

The role focuses on engaging CIOs, CTOs, IT Directors, and their teams, translating complex business and technology requirements into value‑driven IT solutions.

This role requires a strong understanding of the enterprise IT landscape, including infrastructure, cloud, networking, security, data, and managed services. The Technical Account Manager acts as a trusted advisor to IT leadership, aligning Nexio’s capabilities to the customer’s technology strategy, operational objectives, and transformation roadmap.

Key Responsibilities

• Drive revenue and gross profit growth throughsolution‑led IT sales into enterprise and large mid‑market customers.
• Engage primarily withCIOs, IT Executives, Architects, and Senior IT Managers, articulating business and technical value at both strategic and operational levels.
• Develop a deep understanding of customerIT environments, architectures, roadmaps, and pain points.
• Position Nexio’s IT solutions as strategic enablers supporting digital transformation, resilience, security, performance, and cost optimisation.
• Build and maintain strong relationships across customer IT organisations, from executive leadership to technical teams.
• Identify and qualify new sales opportunities within existing and new accounts through structured account planning and proactive prospecting.
• Work closely withpre‑sales, solution architects, product teams, and service delivery teams to design and present tailored IT solutions.
• Lead the solution sales cycle end‑to‑end, including discovery, solution definition, proposal development, commercial negotiation, and deal closure.
• Act as thecustomer’s primary commercial interface throughout the sales process, ensuring continuity between sales and delivery.
• Maintain accurate and up‑to‑date reporting of opportunities, customer interactions, and forecasts within the Nexio CRM system.
• Stay current onIT industry trends, emerging technologies, vendor offerings, and competitor positioning to provide informed guidance to customers.

ROLE REQUIREMENT

• Align sales activities with Nexio’s strategic objectives and priority IT solution areas as defined by executive leadership.

• Maintain a strong understanding of enterprise IT domains including infrastructure, cloud services, networking, cybersecurity, data platforms, and managed services.

• Contribute directly to Nexio’s revenue and gross profit targets through high‑quality pipeline development and deal execution

• Take ownership of complex IT sales engagements, coordinating cross‑functional teams to deliver cohesive, customer‑centric solutions.

• Achieve assigned revenue and gross profit targets.

• Build and sustain a high‑quality IT solutions pipeline.

• Accurately forecast sales performance and progress opportunities through to purchase order.

• Translate customer IT requirements into aligned Nexio solution propositions.

• Ensure consistent and disciplined CRM usage, including daily updates of customer activity and opportunity status.

Additional Information:

Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments.  A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Deep understanding of the enterprise IT landscape and how IT supports business outcomes.
• Proven ability to sell solution‑based IT offerings rather than transactional products.
• Strong communication and presentation skills for executive‑level engagements.
• Negotiation skills to structure commercially sound agreements.
• Analytical ability to assess customer environments, competitive positioning, and pricing strategies.

QUALIFICATIONS & EXPERIENCE

• Matric (required).
• Degree in Information Technology, Business, Marketing, or related field.

• Postgraduate qualification advantageous.

• 8+ years’ experience in solution‑led IT sales, ideally within enterprise environments.

• Demonstrated experience selling toCIOs, IT Directors, or senior IT leadership.
• Strong understanding of sales performance metrics and pipeline management.
• Advanced experience using CRM systems and MS Office.
• Proven ability to manage complex sales cycles involving multiple stakeholders.

LEADERSHIP COMPETENCY REQUIREMENTS

• Strong interpersonal and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Strategic thinking with the ability to align technology solutions to business outcomes.
• Ability to operate effectively in fast‑paced, high‑pressure environments.
• Professional maturity to engage confidently with executive‑level customers.

Application Submission Details: 

Submit application to:

Please include the below documentation in your application:

• Updated CV
• Short motivation Letter
• Supporting qualifications/certifications if any

The Technical Repair Specialist will be responsible for the diagnosis, repair, testing, maintenance, and quality assurance of Absen LED display panels and related equipment. The role is focused on providing professional after-sales technical support to Nology’s reseller network by ensuring that faulty LED panels and components are repaired efficiently, accurately, and within agreed turnaround times.

The successful candidate will serve as the primary repair and technical resource for all Absen LED display products returned by resellers and will play a critical role in maintaining customer satisfaction and reducing product downtime.

Key Responsibilities

Technical Repairs and Diagnostics

• Diagnose faults on Absen LED display panels, receiving cards, power supplies, control systems, and associated hardware.
• Repair defective LED modules, cabinets, power supplies, receiving cards, and control boards.
• Conduct component-level troubleshooting and repairs where possible.
• Replace faulty components and perform necessary firmware updates and software configurations.
• Perform quality control inspections and functional testing following repairs.
• Verify colour calibration, brightness consistency, and overall panel performance.
• Conduct final testing and sign-off procedures before equipment is returned to customers.

Service Centre Operations

• Receive and inspect returned products from resellers.
• Record and document all faults, repairs performed, parts used, and test results.
• Maintain accurate repair logs and service records.
• Monitor turnaround times and ensure repairs are completed within agreed service levels.
• Manage repair stock and spare parts inventory.
• Escalate complex or recurring issues to Absen technical support where necessary.
• Coordinate warranty and non-warranty repair processes.

Technical Support

• Provide technical support and guidance to resellers regarding fault diagnosis and repair procedures.
• Assist resellers with installation, commissioning, and troubleshooting queries.
• Support the sales team with technical product information when required.
• Conduct technical training sessions for resellers and internal staff on basic troubleshooting and maintenance procedures.
• Develop technical documentation, repair procedures, and knowledge base articles.

Preventative Maintenance

• Identify recurring product issues and recommend corrective actions.
• Assist in developing preventative maintenance procedures and best practices for resellers.
• Provide recommendations for improving product reliability and reducing repair rates.

Monitor repair trends and provide feedback to management and Absen regarding common failures

 The Cybersecurity Pre-Sales Engineer is responsible for supporting the design, development, and delivery of tailored cyber-security solutions aligned to specific client requirements and partner technologies. The role involves researching and analyzing customer needs, configuring accurate and effective technical solutions, and ensuring alignment with current cybersecurity-ty technologies and industry developments.

Working closely with the Services Manager, Product Manager, internal Account Managers, and vendor technical teams, the incumbent provides expert technical guidance, supports solution design, and assists in articulating networking and cybersecurity offerings to both internal and external stakeholders.

The role also requires maintaining up-to-date industry certifications, staying informed on emerging cybersecurity trends, and contributing to product and solution innovation that supports client business growth and evolving security requirements.

Additionally, the Cybersecurity Pre-Sales Engineer assists with technical tasks assigned by the Brand and ensures timely de-livery of responsibilities in line with organisational expectations.

Product Knowledge

• Conduct Technical Presentations to colleagues and resellers on products prescribed by management from time to time.
• Configure and Install Cybersecurity products as required by the sales team.
• Proactively facilitate and conduct product enablement sessions for all relevant internal and reseller salespeople

Communication & Etiquette

• Attention to detail in all written, email, and verbal communication.
• Presentation skills, ability to develop, articulate, and present relevant content professionally.
• Maintain respectful working relationships with all colleagues, customer representatives, and vendor representatives

Vendor engagement

• Establish solid relationships with Brand Managers and local Vendor representatives.
• Attend in-person and virtual vendor product training sessions.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications :

• Matric
• BSc in Computer Science or a relevant qualification.
• 3-4 years of relevant experience in a technical cybersecurity-related pre-sales role.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

 
Certification Requirements and Responsibilities for Pre-Sales Engineers

• The employee commits to taking all necessary actions to complete and obtain the required certifications for this position as required by the employer.
• Additionally, the employee agrees to pursue any additional certifications operationally required by the employer to remain relevant and compliant with the role requirements both presently and in the future.
• The employee acknowledges responsibility for covering the costs of training courses and associated expenses should the employee fail to obtain certification after the initial attempt, and they agree to fund the second exam.
• In the event that the cost of the course/exam exceeds R8,000, the employee agrees to reimburse the full expense if they leave employment within one year of course completion. Any such repayment will be deducted from the final salary payment.
• The employee requested to inform HR and the line manager of any pending courses/examinations.
• The employer will assist with enrollment to the extent reasonably practical upon the employee’s request for assistance.
• The employee commits to achieving certification by a reasonable deadline as stipulated by the employer.
• Failure to comply with these terms may result in termination of employment due to non-compliance with the required certifications.
• The employee understands the significance of non-compliance, as the required certifications are essential for performing the functions associated with the role.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Location: Cape Town or Johannesburg, South Africa 

Media24 is South Africa’s leading media and technology company, reaching millions of people daily across our diverse portfolio of digital platforms, news brands, and content channels. We’re at the forefront of digital transformation in the media industry, leveraging cutting-edge AI and machine learning technologies to personalize experiences and accelerate content creation across all our brands. 

Main Purpose of the Role    

We are seeking an innovative and experienced Senior AI Engineer to join our growing AI team and help scale artificial intelligence across Media24’s diverse portfolio of digital platforms and news brands. In this role, you will be instrumental in implementing production-ready AI solutions that enhance personalization, accelerate newsroom productivity, and improve user experiences across all our channels and brands. 

As a Senior AI Engineer, you will work on challenging problems ranging from content recommendation systems and personalization engines to AI-powered newsroom tools and automated content workflows. You’ll collaborate with cross-functional teams including product managers, data scientists, engineers, and editorial teams to deliver AI solutions that directly impact millions of users. 

Key Responsibilities 

AI Production & Scaling: 

• Design, develop, and deploy scalable AI/ML systems and pipelines using cloud infrastructure (AWS, Google Cloud, Azure) 

• Build and maintain production-grade machine learning models for content recommendation, personalization, and newsroom automation 

• Implement MLOps practices including model versioning, automated testing, monitoring, and continuous deployment 

• Optimize AI model performance, latency, and resource utilization for high-traffic production environments 

Personalization & Content Intelligence: 

• Develop and enhance personalization algorithms that deliver relevant content experiences across web, mobile, and emerging platforms 

• Build content classification, semantic analysis, and recommendation systems using NLP and deep learning techniques 

• Implement real-time content processing pipelines for automated tagging, categorization, and content matching 

• Create user profiling and behavioral analysis systems to improve content targeting and engagement 

Newsroom AI & Editorial Tools: 

• Collaborate with editorial teams to develop AI-powered tools that accelerate content creation and curation 

• Build automated content workflows including article summarization, fact-checking assistance, and content optimization 

• Implement AI solutions for news aggregation, content deduplication, and trend analysis 

• Develop tools for automated social media content generation and distribution optimization 

Technical Excellence & Innovation: 

• Write clean, maintainable, and well-documented Python code following software engineering best practices 

• Design and implement APIs and microservices for AI model serving and integration 

• Conduct experiments with cutting-edge AI technologies including large language models (LLMs), transformer architectures, and generative AI 

• Stay current with AI/ML research and evaluate new technologies for potential implementation 

Collaboration & Community Building: 

• Work closely with product teams to translate business requirements into technical AI solutions 

• Mentor junior engineers and contribute to knowledge sharing within the AI community at Media24 

• Participate in code reviews, technical discussions, and architectural planning sessions 

• Collaborate with data scientists to productionize research models and prototypes 

Required Skills and Experience 

Technical Qualifications: 

• Honour’s or Master’s degree in Computer Science, Machine Learning, Data Science, or related technical field 

• Minimum 5+ years of software engineering experience with at least 3 years focused on AI/ML development 

• Strong proficiency in Python and experience with ML frameworks (TensorFlow, PyTorch, scikit-learn) 

• Hands-on experience with cloud platforms (AWS SageMaker, Google AI Platform, Azure ML) and containerization (Docker, Kubernetes) 

• Proven experience building and deploying production ML systems at scale 

AI/ML Expertise: 

• Deep understanding of machine learning algorithms, deep learning architectures, and neural networks 

• Strong experience with NLP, text processing, and content recommendation systems 

• Knowledge of MLOps practices including model monitoring, versioning, and automated retraining 

• Experience with vector databases, embedding-based search, and similarity matching algorithms 

• Familiarity with transformer models, large language models, and modern NLP architecture 

Software Engineering: 

• Proficiency in API development (REST, GraphQL) and microservices architecture 

• Experience with version control (Git), CI/CD pipelines, and automated testing frameworks 

• Strong understanding of database technologies (SQL, NoSQL) and data pipeline tools 

• Knowledge of software engineering best practices including design patterns and code quality standards 

Preferred Experience: 

• Experience in media, publishing, or content-driven industries 

• Knowledge of content management systems and editorial workflows 

• Understanding of web analytics, user behavior analysis, and A/B testing methodologies 

• Experience with real-time streaming data processing (Kafka, Kinesis, Pub/Sub) 

• Familiarity with monitoring and observability tools (Prometheus, Grafana, DataDog) 

Personal Characteristics 

• Innovation-driven: Passionate about exploring new AI technologies and finding creative solutions to complex problems 

• Collaborative mindset: Ability to work effectively across multidisciplinary teams and communicate technical concepts to non-technical stakeholders 

• Results-oriented: Strong focus on delivering measurable business impact through AI implementations 

• Continuous learner: Commitment to staying current with rapidly evolving AI/ML landscape and best practices 

• Problem-solver: Analytical thinking and ability to break down complex challenges into manageable components 

• Quality-focused: Attention to detail and commitment to building robust, scalable, and maintainable systems 

What We Offer 

• Competitive salary commensurate with experience and skills 

• Comprehensive benefits package including medical aid (optional) and retirement contributions 

• Access to cutting-edge AI/ML infrastructure and tools 

• Opportunity to work on high-impact projects reaching millions of users 

• Professional development budget for conferences, courses, and certifications 

• Collaborative and innovative-focused work environment 

• Career growth opportunities within South Africa’s leading media technology company 

Application Process 

To apply for this position, please submit your CV along with a cover letter highlighting your relevant AI/ML experience and passion for innovation in media technology. 

Please include examples of production AI systems you’ve built and any relevant portfolio projects. 

Please note that this position will be in-office (5 days per week). 

Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups. 

This role is responsible for driving revenue growth, improving gross margin performance, and executing strategic sales within the Public Enterprise segment using a solution-oriented selling approach. Additionally, this position oversees a team of sales professionals focused on solutions and is accountable for commercial results, pipeline health, disciplined sales execution, and building trusted relationships with CIOs and IT executives. The Solutions Sales focus is responsible for leading and driving revenue growth through solution led selling of enterprise IT offerings, including cybersecurity, networking, hybrid cloud, unified communications, and managed services.

 The incumbent will ensure that sales activities support customer business objectives, profitable growth, and the company’s strategic portfolio goals. The person in this role provides comprehensive leadership for the segment’s sales function, managing segment ownership, strategic account management, and solution sales execution.

The following requirements reflect the knowledge, skills, and abilities necessary for the role. Reasonable accommodations can be provided to support individuals with disabilities in fulfilling essential functions.

ROLE REQUIREMENT

• Primarily involved in the development, evolution, and approval of the long-term vision across the segment.
• Sets segment strategy and significantly influences business unit strategy.
• Drive profitable growth through effective deal qualification, pricing discipline, and margin management.
• Ensure balanced revenue mix across new business, existing customers, projects, and recurring services.
• Provides leadership to sales team.
• Provides technical guidance to sales team.
• Gives regular, comprehensive and constructive feedback to team and conducts their performance appraisals.
• Proactively seeks feedback from team members and deals constructively with any criticism.
• Adjusts management style to get the best from the individuals within the team
• Delegates work to team members taking into account their capacity, level of skill and exposure to different types of work and complexity.
• Provides clear instructions and direction, with reasonable deadlines.
• Embed a solution led sales approach focused on customer outcomes rather than products.
• Ensure proposals articulate business value, ROI, and risk mitigation, particularly for security and cloud initiatives.
• Promote cross sell and upsell across multiple solution domains.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Formulate and implement high level strategies to drive sales in the identified segment
• Define and execute operational strategy to acquire new customers within the identified segment
• Define and execute operational strategy to grow share of wallet within existing customers in the identified segment
• Drive a high-performance sales culture within the identified segment using a strong sales management system
• Provide mentorship and coaching to salespeople in the achievement of their sales objectives
• Accurately forecast in the weekly cadence to achieve organizational sales and financial objectives
• Track sales team metrics – pipeline accuracy, forecast accuracy and pipeline coverage, target achievement – and coach for performance
• Implement and execute on performance improvement plans for poor performance
• Drive strategic customer engagements at C-level within the identified segment
• Provide input into commercial negotiations for purposes of closing strategic deals.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Solid track record of managing key strategic accounts in both public and private enterprises
• Solid proven track record of achieving sales targets and sales execution
• Solid leadership skills

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Degree qualification (essential)
• Post graduate qualification advantageous
• Solid understanding of the ICT Industry products and solutions including Cloud, Cyber-security and Digital
• For the Public Sector Segment, a solid understanding of PFMA and government buying cycles – ability to interact within all spheres of government at strategic levels
• For Solution Sales – a proven track record in the development of sector specific solutions and the development of a team to support this function
• Excellent verbal and written communication skills
• 10+ years of experience in Sales as well as at management level

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills
• Excellent verbal and written communication
• Ability to delegate efficiently
• Extensive industry knowledge with an eye towards the future
• Diplomacy and patience
• People skills
• Strategic thinking
• Listening
• The ability to set and execute the vision of the company

Location: PTA – In-Office

Salary: Competitive + Uncapped Commission + Amazing Benefits

Job Type: Full-time

About Us

Are you ready to be part of something exciting? Vox Telecom is a trailblazing ISP in the Telecommunication industry, dedicated to delivering cutting-edge Fibre , telephony and IT solutions that make a difference. We thrive on innovation, customer success, and a dynamic work culture where every team member is empowered to excel.

The Role – Your Next Big Opportunity!

We are looking for a passionate and ambitious Business Development Manager to join our high-energy team! If you love the thrill of closing deals, building powerful client relationships, and exceeding targets, this is the role for you. This is your chance to showcase your sales skills, drive growth, and earn fantastic rewards.

 What You’ll Be Doing:

• Hunting for Opportunities: Generate leads and identify new business prospects.
• Building Strong Connections: Develop and nurture relationships with clients, ensuring long-term partnerships.
• Closing Deals: Present, promote, and sell our innovative products/services with confidence and enthusiasm.
• Smashing Sales Targets: Negotiate contracts and consistently hit (or exceed!) your goals.
• Staying Ahead of the Game: Conduct market research to stay on top of industry trends and customer needs.
• Team Collaboration: Work closely with marketing and customer success teams to deliver exceptional service.
• Tracking Success: Keep accurate records of sales activities and achievements.

Who You Are:

• A driven, results-oriented sales professional with a proven track record in sales.
• A confident communicator who knows how to influence and persuade.
• A self-motivated go-getter who thrives in a fast-paced environment.
• A problem solver who can handle objections and turn them into opportunities.
• Experience using CRM tools? Bonus points!
• A bachelor’s degree in Business, Marketing, or a related field is great but not essential – your talent and experience matter most.

Why Join Us?

• Uncapped Earning Potential – Competitive base salary plus an irresistible commission structure.
• Career Growth – We invest in your professional development and offer clear career progression.
• Supportive & Fun Team – Work with a vibrant and motivated team that celebrates success.
• Amazing Perks – Comprehensive benefits, paid leave, bonuses, and exclusive incentives.

Ready to Elevate Your Career? Apply Now!

If you’re excited about this opportunity and ready to make an impact, we want to hear from you! So if you are the One, click the button.

Don’t just look for a job – launch your career with us

The Dell Technical Product Manager forms part of the Dell Brand Team and works closely with internal Pre-Sales, Sales, Operations, Logistics, and Dell Technologies stakeholders to manage, enable, and grow the Dell Infrastructure Solutions Group (ISG) Stock and Sell (SNS) business within First Distribution.

The role combines technical pre-sales expertise with product and commercial management, with a strong focus on ensuring stock availability, pricing integrity, vendor programme compliance, and accurate reporting. It also plays a key role in enabling partners across the Dell ISG portfolio.

The incumbent is responsible for managing the end-to-end SNS lifecycle, including stock forecasting, technical configuration support, pricing management, vendor engagement, reporting (Zyme), marketing enablement, and escalation management. A solid understanding of Dell Technologies’ Servers, Storage, and Data Protection Solutions (DPS) is essential.

In addition, the role supports vendor alignment, partner onboarding, certification compliance, and internal training initiatives, ensuring First Distribution remains fully aligned to Dell programme requirements, performance targets, and reporting standards.

DELL TECHNICAL PRODUCT MANAGER JOB DUTIES AND RESPONSIBILITIES

ISG Stock and Sell Management

• Manage technical configurations and builds for stock and sell products.
• Maintain and provide weekly stock forecasting and stock-on-hand reporting.
• Ensure ISG SNS pricing files are updated and maintained daily.
• Monitor and assist in achieving Dell vendor quarterly SNS targets.
• Drive initiatives to promote and accelerate SNS stock sales.
• Manage vendor and internal funding programmes and promotions.
• Monitor and manage ETA commitments for all stock and sell orders.
• Escalate stock constraints, delays, and supply chain issues with Dell.
• Provide quarterly stocking recommendations, insights, and demand forecasts to the Dell Brand Team.
• Deliver product updates and enablement training to sales and pre-sales teams.
• Support logistics and warehouse operations relating to SNS orders.

Zyme Reporting and Vendor Data Management

• Produce weekly ISG SNS sell-out reports.
• Maintain and monitor weekly inventory reporting through Zyme.
• Manage and resolve reporting discrepancies and errors within Zyme.
• Ensure accuracy and completeness of vendor reporting requirements.

Marketing and Product Enablement

• Provide technical content, product information, and solution insights to support marketing initiatives.
• Assist Brand Managers with technical input for campaigns, promotions, and product launches.
• Support go-to-market activities and vendor-driven marketing programmes.
• Deliver product presentations and demonstrations to internal and external stakeholders.

 
Vendor Compliance and Certification Management

• Maintain required Dell certifications and training requirements in line with annual and quarterly compliance objectives.
• Ensure compliance with Dell Technologies partner programme requirements.
• Support SADC certification requirements, including Technical Architect (TA) and Implementation Engineer (IE) certifications.
• Manage vendor programme compliance activities and monitor accreditation status.
• Coordinate access to vendor portals and resolve portal-related issues.
• Communicate vendor programme updates and compliance requirements to relevant stakeholders.

Vendor Product Alignment and Technical Leadershi

• Maintain alignment with Dell Lines of Business (LOBs), including:

1. Servers
2. Storage
3. Data Protection Solutions (DPS)

• Communicate product updates, roadmap changes, and vendor announcements to the business.
• Deliver technical enablement sessions and product education programmes.
• Stay informed on Dell product developments and emerging technologies.
• Act as a subject matter expert for the Dell ISG portfolio.

Portal and Online Content Management

• Ensure accurate product content, pricing, and technical information are supplied for publication on FD Online.
• Work closely with relevant stakeholders to maintain up-to-date online product information.
• Support product catalogue management and online product visibility.

Partner and Business Support

• Provide technical and operational support to the Dell Brand Team.
• Assist with customer, reseller, and internal escalations where required.
• Support operational escalations relating to OSC, Premier Pages, and related Dell systems.
• Assist with Dell partner programme administration and support.
• Review and approve new partner registrations within Dell partner programmes.
• Support partner onboarding activities, including Affinity ID allocations and portal access.
• Build and maintain strong relationships with Dell Technologies and reseller partners.

REQUIREMENTS

• Grade 12 (Matric) required.
• Tertiary qualification in Information Technology, Computer Science, Engineering, or related field preferred.
• Dell or vendor-related certifications will be advantageous.
• Minimum 5 years’ experience in IT distribution, pre-sales, product management, or vendor management roles.
• Strong experience with Dell Technologies or similar enterprise infrastructure vendors preferred.
• Experience in stock management, forecasting, and vendor programme execution required.

Skills and Competencies

• Strong technical knowledge of enterprise infrastructure (Servers, Storage, DPS).
• Excellent understanding of IT distribution and channel ecosystems.
• Strong analytical and reporting capabilities.
• High attention to detail and accuracy.
• Strong stakeholder and vendor relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and presentation skills.
• Ability to influence across technical and commercial stakeholders.
• Strong problem-solving and escalation management capability.
• Training, enablement, and technical presentation skills.
• Commercial awareness and understanding of vendor programmes and incentives.

Ability to Meet Job Requirements

• Fluency in English, with strong written and verbal communication skills to engage effectively with internal teams, vendors, and partners.
• Valid driver’s license and own reliable transport, with willingness to travel when required.
• Strong administrative capability with high attention to detail and accuracy.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to produce professional reports, presentations, and technical documentation.

Office Requirements

• Office-based role.
• Semi-formal dress code.
• Standard working hours: 08:00 – 17:00.
• Reliable transport to and from the office required.
• Occasional flexibility required based on vendor and business need.

The Dell ISG Brand Manager is responsible for driving the growth, profitability, and overall success of the Dell Infrastructure Solutions Group (ISG) portfolio. This includes developing and executing brand strategy, achieving revenue and gross profit targets, managing vendor and reseller relationships, and ensuring operational excellence across all supporting functions.

The role oversees sales performance, business development, marketing initiatives, budget and stock management, partner enablement, and team development, while ensuring that Internal Sales Support, Pre-Sales, Procurement, and Logistics teams have the necessary skills, knowledge, and certifications to effectively support the Dell ISG business.

Dell ISG Brand Manager Job Duties and Responsibilities

Sales

• Driving Gross Profit targets through Resellers.
• Selling First Distribution’s product portfolio within existing Resellers.
• Recruitment of new Resellers.
• Display key competencies of product knowledge and brand programs across the relevant portfolio of products.
• Bi-weekly sales review with Line Manager.
• Drive targeted partner development planning.
• Drive Sales Strategy and overview sessions with resellers.
• On-boarding processes within accounts: operational, sales, technical processes.
• Build and manage effective relationships with relevant team members and resellers.
• Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
• Demonstrate sales growth.
• Demonstrate the ability to Identify and Qualify new deals and partners in order to sustain the required levels of pipeline and target coverage
• Report opportunity details to the Line Manager and brand managers on a regular basis (weekly) showing deal progression and pipeline creation using the Customer Relationship Management system.
• Ensure that sales targets are achieved and report any deviations with detailed explanations.
• Ensure targeted profit margins are achieved.
• Ensure brand rebates are realized.
• Ensure adherence to Call Plans
• Ensure weekly activities and minutes of meetings are reported to the Line Manager.
• Ensure sales reports and sales forecasts are submitted to Line Manager.

Manage the Brand Sales performance and operational excellence

• Driving revenue and GP targets for the assigned brand/s across the full territory where we have distribution rights.
• Continuously support sales growth in all regions.
• Executing on and aligning with Vendor objectives.
• Driving Vendor Strategy and portfolio within existing and new targeted accounts.
• Understand Vendor strategy, programs, and complete portfolio of products
• Run Quarterly Business Review Sessions with the vendor
• Partner recruitment and Development – Operational processes
• Build and manage relationship with Vendors team members
• Understand in detail the vendor’s rebate programs and ensure alignment to maximize rebate attainment.
• Report opportunity details to the Vendor on a regular basis (as required by the vendor) showing deal progression and pipeline creation using the CRM (Customer Relationship Management) system
• Ensure that sales targets are achieved and report any deviations with detailed reasoning
• Management of the brand budget and P&L.
• Balance the income statement and any General Ledger accounts assigned to the brand at least monthly.
• Manage any stock and ensure optimal stock is purchased and avoid stock aging.
• All Warehousing and Logistics associated with assigned brand/s
• Control the Operating profit for the brand in accordance with the budget.
• Pipeline management using CRM – ensure accuracy is always maintained
• Manage pricing and margins to maximise profitability.
• Ensure the accuracy of product codes and pricing
• Remain updated with product changes and required training certifications.
• Ensure all staff who require training are trained and all certifications are maintained.

Marketing Management

• Conduct Marketing Planning sessions and take Accountability for the Marketing plan.
• Work with both EMMC and Vendor Marketing teams to ensure the effectiveness of all Marketing activity.
• Partner Enablement (Target, Certifications, growth)
• Develop a Business Development Plan that documents the key sales & marketing strategies and a management system that measures performance and success.
• Align marketing activities in each region appropriately
• Work on growing market share
• Understand the competitive landscape and develop strategies to maintain competitive advantage.
• Ensure customer enablement is run frequently, and customers are always updated with the latest from the vendor.

People Management

• Manage the Sales Specialists and ensure they are performing their role according to defined KPI’s targets etc.
• Ensure Sales processes are managed end-to-end by all sales staff representing your brand/s.
• Take accountability for the skills/knowledge of all back-office functions and processes including but not limited to: Internal Sales Support, Pre-sales, Procurement, and Logistics.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Grade 12
• An IT Diploma/Degree would be advantageous
• A minimum of 5 years of Brand Management or Business Development experience in the IT Distribution Industry
• Have strong interpersonal and communication skills with staff at various levels
• Creative, solution-driven attitude
• Be willing to work in an agile environment where changes are frequent, and technologies evolve
• Experience in business/commercial management (budgeting, cost-benefit analysis, product pricing)

Skills and Abilities:

• Systems: Excel, CRM Accpac will be an advantage
• Sense of urgency
• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

 Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Job Purpose:

The Sales Executive will be responsible for promoting and selling products and services (channel sales).

Responsibilities:

Sales and Business Development

• Achieve 100% of Gross Profit Target by the end of each month (Epicor).
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
• Seek out new revenue generating opportunities to ensure that company targets are met.
• Identify client markets and design a sales strategy to fit each client’s requirements.
• Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
• Obtain 3 new customers in each quarter of the FY (Epicor).
• Identify new business opportunities and network on a constant basis to grow client/customer base.

Customer Service

• Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Follow-up with work in progress to ensure customer satisfaction.

Procedures

• Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
• Provide product/service knowledge internally where required.
• Always follow Company sales procedures (ISO).
• Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
• Respond to messages received through e-mail, telephone, or other communication tools.
• Take steps to ensure calls or messages are being responded to when not available.
• Maintain reliable, up-to-date customer records.
• Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
• Escalate problems to the Operations Manager promptly when special intervention is required.
• Manage demo orders according to the stipulated time frame as set out on the demo forms.
• Assist Finance with any queries relating to outstanding amounts as required.

Qualification and Experience:

• Matric.
• Tertiary qualification in sales and/or marketing would be advantageous.
• Driver’s license required.
• Minimum 3 years’ experience in sales; target driven environment at similar level.

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management

The Senior Infrastructure Demand Management – Server Lead is accountable for end‑to‑end ownership and governance of server infrastructure demand across physical, virtual, and cloud environments. The role provides senior technical and service leadership to ensure that infrastructure demand is optimally planned, prioritised, governed, and delivered in alignment with business strategy, client commitments, security standards, and service management frameworks.
The incumbent acts as the primary authority on server demand intake, demand shaping, and delivery readiness, translating complex business and project requirements into executable infrastructure demand plans. The role operates with a high degree of autonomy, influencing delivery outcomes across multiple technical teams, and ensuring infrastructure demand is delivered predictably, compliantly, and at scale.

ROLE REQUIREMENT

1. Strategic Infrastructure Demand Ownership

• Own and govern the server infrastructure demand pipeline across physical, virtual, and cloud platforms.
• Shape demand through early engagement with business, programme, and project stakeholders to ensure feasibility, cost awareness, and technical alignment.
• Act as the senior escalation point for complex or high‑risk infrastructure demand initiatives.
• Influence prioritisation decisions to balance capacity, risk, cost, and delivery commitments.

2. Senior Build Governance & Delivery Enablement

• Translate approved demand into standardised, scalable build architectures and demand artefacts for execution by infrastructure engineering teams.
• Provide senior oversight of server build readiness, ensuring all technical, security, and operational prerequisites are met before execution.
• Govern complex builds, migrations, and environment expansions, including hybrid and cloud‑integrated solutions.
• Ensure infrastructure delivery adheres to agreed architectural, operational, and service standards.

3. Service Management Leadership & SLA Assurance

• Provide senior operational leadership across the full lifecycle of infrastructure requests, from demand intake to production handover.
• Monitor delivery performance against SLAs, KPIs, and contractual commitments, proactively addressing systemic issues.
• Drive alignment with ITIL practices across Incident, Change, Problem, and Release processes.
• Champion service stability, predictability, and continuous service improvement.

4. CMDB, Data Integrity & Asset Governance

• Own the accuracy, integrity, and auditability of server configuration items within the CMDB.
• Define and enforce standards for CI lifecycle management, data quality, and reconciliation.
• Lead investigations into CMDB discrepancies and implement corrective and preventative actions.
• Ensure infrastructure assets are fully traceable, compliant, and governance‑ready at all times.

5. Security, Compliance & Risk Management

• Ensure all server infrastructure demand complies with organisational security, risk, and regulatory requirements prior to production release.
• Coordinate senior‑level sign‑offs with Information Security, Risk, and Compliance stakeholders.
• Identify infrastructure‑related risks early and drive mitigation strategies across delivery teams.
• Support internal and external audits by providing authoritative infrastructure evidence and documentation.

6. Reporting, Optimization & Continuous Improvement

• Produce executive‑level reporting on infrastructure demand trends, delivery performance, capacity constraints, and risk exposure.
• Analyze demand data to inform forecasting, capacity planning, and investment decisions.
• Drive continuous improvement initiatives focused on automation, standardization, and process efficiency.
• Act as a thought leader within infrastructure demand management, contributing to best practice and maturity uplift.

PROFESSIONAL COMPETENCIES

• Deep understanding of Windows and Linux server environments (physical, virtual, and cloud)
• Advanced knowledge of virtualisation platforms (e.g. VMware)
• Strong exposure to cloud infrastructure (AWS, Azure, or equivalent)
• Expert use of ITSM tools (e.g. BMC Remedy, ServiceNow, Jira)
• Strong command of ITIL‑aligned service management practices
• Advanced understanding of CMDB architecture and configuration management
• Ability to translate technical complexity into business‑relevant insights

QUALIFICATIONS & EXPERIENCE

• Grade 12
• Diploma or Degree in Information Technology, Computer Science, or related discipline
• 10–15 years’ experience in enterprise ICT infrastructure, with demonstrated senior accountability
• 5+ years’ experience operating in complex, multi‑stakeholder delivery or project environments
• ITIL Foundation certification (required); ITIL Intermediate or equivalent advantageous
• Proven experience across server hardware, operating systems, storage, and networking
• Enterprise‑scale exposure to hybrid and cloud infrastructure environments Experience in server infrastructure (hardware, OS, storage, networking)
• Working knowledge of BMC Remedy or similar ITSM tool
• Exposure to cloud infrastructure (e.g., AWS, Azure) advantageous

To design, develop, and maintain high-quality web applications using C# and .NET technologies. The role involves active participation in Agile processes, analysing business requirements, managing development tasks via DevOps, and continuously improving solutions through innovation and self-management. The Software Developer will contribute to delivering reliable, efficient, and scalable software solutions aligned with business objectives.

Key Outputs:

Technical Development:

• Design, develop, test, and maintain web applications using C#, ASP.NET (MVC/Core), and related technologies
• Develop and integrate RESTful APIs
• Write and optimize T-SQL scripts and stored procedures in SQL Server
• Apply object-oriented programming principles and design patterns

Web Application Development:

• Build responsive, user-friendly front-end components using HTML, CSS, JavaScript, and modern frameworks
• Integrate front-end and back-end systems for optimal performance

Requirements Analysis:

• Collaborate with stakeholders to gather and clarify requirements
• Translate business needs into technical solutions
• Proactively identify gaps and suggest improvements

Agile & Scrum Participation:

• Participate in daily stand-ups, sprint planning, and retrospectives
• Manage tasks using DevOps tools and Scrum boards
• Provide accurate time estimates and progress updates

Communication & Collaboration:

• Communicate effectively with developers, QA, and business users
• Document code, processes, and system changes
• Collaborate to resolve bugs and validate enhancements

Productivity & Ownership:

• Deliver high-quality features and bug fixes within deadlines
• Work independently with minimal supervision
• Take ownership of assigned tasks and deliverables

Innovation & Continuous Improvement:

• Recommend improvements for processes, tools, and system performance
• Stay updated with emerging technologies
• Contribute creative solutions to technical challenges

Experience:

• 3–5 years’ experience in software development using C# and .NET (Framework/Core)
• Experience developing both front-end and back-end web applications
• Strong SQL Server experience, including T-SQL and stored procedures
• Experience working in Agile/Scrum environments
• Exposure to Azure DevOps or similar CI/CD tools
• Experience translating business requirements into technical solutions

Qualifications:

• Matric / Equivalent
• National Diploma in Computer Science / Software Development or related field

Technical Skills and  Competencies:

• Proficiency in C#, .NET Framework / .NET Core
• Strong web development experience
• Advanced SQL Server and T-SQL skills
• Solid understanding of Agile/Scrum methodologies
• Strong analytical and problem-solving skills
• Effective communication (verbal and written)
• Self-management and time prioritisation skills
• Proactive mindset with ability to innovate and take initiative

Job Purpose:

To provide administrative support to the Product Manager in terms of account management, orders, sales requests, training, marketing, client and Vendor liaison, etc. The person will be responsible for selling products, training and supporting the sales team and resellers with enquires, quotations and availability of stock. The Product Specialist must be able to promote products and build a lasting relationship with Vendors, the internal sales team, as well as and existing customers. To assist the Product Manager with daily operations of the division. This will include all duties that the Product Manager deems fit to delegate.

Responsibilities:

Product Management Support

• Help with day-to-day sales and contribute to the bottom line.
• Provide accurate updated product content and ensure that the system/e-commerce is updated within a reasonable amount of time.
• Checking purchase orders against purchase confirmations to ensure no item missed off.
• Managing of open orders on venders and internal.
• Due Date Management
• Manage and order stock on back order as well as run rate or for certain deals.
• Complete competitive analysis monthly.
• Creating new product codes and managing consistent code structure.
• Assistance with compiling and distribution of pricelists; update pricelists and system information.
• Checking for errors on the pricelists before sending.
• Understand costings and shipping models and terminology, margin management.
• Cultivate knowledge and thorough understanding of Forex.
• Assist with tenders and quotes, ensuring that all prices are done correctly, and accurate information has been given.
• Provide solutions and resolve problems and issues in a reasonable amount of time.
• Apply logic in decision making

Customer Satisfaction

• Manage customer needs and ensure satisfaction is achieved.
• Maintain Vendor relationships, as well as negotiate contracts, prices and stock.
• Clear understanding of product life cycles and roadmaps and develop competitive advantages with sales as to maximise profitability.
• Work closely with key customers to develop product, sales strategies.
• Identify and fill product gaps thus improve customer experience and generating growth.
• Bridge the gap between Sales and Client by supplying product and information, prioritize activities based on maximising business and customer impact.
• Negotiate prices for deals and tenders; determines product pricing by utilising market research data; anticipating volume; costing special and customised orders.
• Maintain and retain client relationships.
• Maximise product marketing communication, events and business objectives.
• Vendor reports: to comply with submission of the required Vendor reports as stipulated in the various Vendor distribution agreement.
• Attend Vendor symposiums to remain abreast of technology.

Marketing

• Manage Demo items and Demo display areas.
• From time to time, it will be deemed the Product Assistant responsibility to travel to branches, conferences and symposiums.
• Brand specific and dependent on maturity of assistant.
• Assist with marketing flyers, events and incentives, as well as managing them. (Implement or support marketing campaigns).
• Assist with marketing ideas and initiatives.
• Attend events related to the product to network, learn, and market.
  

Stock Management

• Keep ETAs of incoming stock updated on the system by checking back-order reports and leasing with Vendors.
• Manage aged stock and come up with ideas and action on how to move.
• Manage current stock within budget stock days.
• Keep the lab updated on outstanding and required stock.
• Build and maintain relationships with local suppliers.
• Keep track of stock and place the correct orders as and when necessary.
• Negotiate pricing with local suppliers.
• Prevent unnecessary costs as far as possible.

Training and Development

• Maintain and develop MS Office Excel skills and presentation skills.
• Read and research products, technology and market trends to remain abreast of technology.
• Keep abreast with the latest technology and products by attending scheduled training.
• Introductory and consistent training to ensure that the entire Sales team and customers are kept abreast of Mustek’s product offering.

Qualifications and Experience

• Matric
• A tertiary qualification in marketing/sales would be advantageous
• Minimum 3 years’ experience in marketing and sales environment at a similar level

Knowledge and Skills:

• Sales and marketing principles and procedures
• Microsoft Office, Excel especially
• ICT industry knowledge
• Product specific knowledge
• Sales and marketing principles and procedures
• Verbal and non-verbal persuasion techniques and communication
• Clear understanding of Products [Technology/ Lifecycle and drivers]
• Knowledge of import and costing methodology
• Basic understanding of business and profitability
• Analysing of data and interpretation thereof
• Superior presentation skills
• Good problem solving/analytic skills
• Good relationship building skills
• Good general administration skills
• Good influencing/persuasion skills
• Strategy development skills
• Negotiation skills
• Good verbal and written communication skills
• Good organisational skills
• Good people and customer management skills
• Superior networking skills
• Superior presentation/public speaking
• Good communication skills
• Good information processing skills
• Good creative skills/idea generation skills

This role requires strong systems management expertise, business process understanding, analytical capability, and excellent stakeholder engagement skills.

The primary objective is to ensure that all business systems (including ERP, CRM, financial, workflow, and production systems) operate reliably, securely, and efficiently while continuously improving to support business growth and operational excellence.

Requirements

Qualifications:
• Bachelor’s Degree in Information Systems, Computer Science, Business IT, or related field

Advantageous Certifications:
• ITIL Foundation / Practitioner
• Microsoft Dynamics / Azure / Power Platform certifications
• Project Management (PMP / PRINCE2)
• ERP certifications (SAP, Oracle, or similar)
• Agile / Scrum certifications

Experience:
• 5–8 years’ experience in business systems management, IT operations, or application support
• Experience with enterprise applications and integration projects
• Proven experience in leading teams and working with cross-functional stakeholders

Technical:
• ERP / CRM / HRIS system proficiency
• System configuration and troubleshooting
• SQL and database understanding
• SDLC and project management knowledge
• API and integration experience
• IT governance and cybersecurity awareness
• Reporting tools (Power BI, Tableau, etc.)

Key Responsibilities

Business Systems Management
• Manage administration, configuration, and optimisation of business systems
• Ensure alignment with business and operational requirements
• Monitor system performance and ensure reliability and availability

Project & Implementation Oversight
• Lead system upgrades, implementations, and integrations
• Coordinate rollout of new system functionality
• Ensure proper documentation, testing, and change management

Stakeholder Engagement
• Work with business units to define system requirements
• Translate business needs into technical solutions
• Provide end-user support and system guidance

Governance & Compliance
• Ensure compliance with policies, regulations, and security standards
• Manage access controls, audits, and system documentation

Team Leadership
• Lead and support system administrators or analysts
• Provide coaching, mentorship, and performance management
• Promote best practices in system usage and support

Continuous Improvement
• Identify opportunities for automation and optimisation
• Produce system performance and project reports
• Support digital transformation initiatives

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: itcareers@hireresolve.za.com or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve mischa.bornman@hireresolve.us
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

The Presentation Design Specialist will be responsible for designing and developing impactful presentation materials using advanced PowerPoint and design tools. The role requires strong visual storytelling skills, attention to detail, and the ability to translate complex information into clear, engaging visuals.

Key Responsibilities

• Design and develop high-quality corporate presentations and pitch decks
• Transform business content into visually engaging slides
• Apply strong design principles (layout, typography, colour, branding)
• Work closely with stakeholders to understand presentation requirements
• Enhance existing presentations for clarity, impact, and consistency
• Use advanced PowerPoint techniques and design tools (Adobe Suite, Figma where applicable)
• Ensure all outputs meet brand guidelines and professional standards
• Support ad-hoc visual communication design needs

 Requirements

• 1–3 years’ experience in graphic design or presentation design
• Strong portfolio demonstrating PowerPoint presentation design work
• Senior designers with strong Adobe Suite and Figma experience
• Experience with AI design tools advantageous
• Degree in Design preferred
• Strong emphasis on practical design ability over formal qualification
•  

How To Apply:

Contact Hire Resolve today for your next career-changing move

Our client is offering a highly competitive salary for this role based on experience.

Send your CV to: itcareers@hireresolve.za.com or connect with Mischa Bornman via LinkedIn.

Alternatively, you can also contact me directly at Hire Resolve mischa.bornman@hireresolve.us

Ready to build your future in Servers, Virtualization & Cloud Technologies?

Are you an ambitious IT professional with a passion for infrastructure, servers, and technology? Do you have hands-on experience with Windows Server, Active Directory, VMware, and Office 365? If so, we want to hear from you!

Join our dynamic IT team and gain exposure to cutting-edge infrastructure technologies while working in a fast-paced, growth-focused environment. This is the perfect opportunity for someone looking to expand their technical expertise and develop into a true infrastructure specialist.

What You’ll Be Doing

As our Junior Server Engineer, you’ll play a vital role in supporting and maintaining our enterprise infrastructure across both on-premises and cloud environments. You’ll also provide executive-level desktop support and contribute to critical IT operations that keep our business running smoothly.

Key Areas of Exposure:

✅ Windows Server Administration & Maintenance
✅ Active Directory & Group Policy Management
✅ Office 365 & Exchange Administration
✅ VMware Virtualization Management
✅ Veeam Backup & Recovery Technologies
✅ Mimecast Email Administration
✅ VPN & Multi-Factor Authentication Support
✅ Wi-Fi, CCTV & Endpoint Security Administration
✅ Server Monitoring, Patching & Infrastructure Health Checks
✅ Network Troubleshooting & IT Documentation

Must-Have Requirements

To be successful in this role, you MUST have:

✔ Matric / Grade 12

✔ Relevant IT Diploma or Certification

✔ 2–3 years’ experience in a Junior Server Engineer or Infrastructure Support role

✔ Hands-on L1/L2 experience with:

• Windows Server
• Active Directory
• Office 365 Administration

✔ VMware Virtualization Administration Experience

✔ Windows Updates, System Patching & Application Deployment Experience

✔ Strong troubleshooting and analytical skills

✔ Excellent communication and organisational abilities

✔ A proactive attitude and willingness to learn

⭐ Bonus Points If You Have Experience With:

➕ Veeam Backup & Restore Solutions

➕ Kaspersky, BitLocker or Endpoint Security Tools

➕ Fortinet or Firewall Administration

➕ LAN Networking & Switching

➕ Mimecast Administration

Why Join Us?

This is more than just another IT support role. It’s an opportunity to gain hands-on experience with enterprise infrastructure technologies, learn from experienced professionals, and build the technical foundation needed to become a specialist in server, virtualization, cloud and infrastructure engineering.

If you’re ready to take the next step in your IT career, apply today!

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

Product Specialist for Lenovo ISG is responsible for supporting the sales team with technical pre-sales assistance, solution design, quoting, deal registration, and administrative coordination. This role bridges the gap between sales, vendors, and customers to ensure accurate, timely, and competitive infrastructure solutions. The position requires a strong understanding of data centre technologies (servers, storage, networking), Lenovo ISG portfolio, and internal operational processes within an IT distribution or reseller environment.

Responsibilities:

Pre-Sales Support

• Assist account managers in designing Lenovo ISG solutions (ThinkSystem servers, storage, networking, hyperconverged infrastructure).
• Interpret customer requirements and translate them into bill of materials (BOMs).
• Provide technical guidance on configurations, compatibility, and sizing.
• Engage with Lenovo vendor teams for solution validation and special bids.
• Support proof-of-concepts (POCs) and solution positioning where required.

Quoting & Pricing

• Prepare accurate and competitive quotes using Lenovo tools (e.g., Lenovo Data Center Solution Configurator – DCSC).
• Manage deal registrations, special pricing requests (SPR), and bid proposals.
• Ensure pricing aligns with vendor programmes, rebates, and promotions.
• Track and follow up on quotes to closure.

Administrative & Sales Support

• Maintain CRM system accuracy (opportunities, pricing, customer details).
• Assist in order processing, stock checks, and lead times.
• Liaise with procurement and logistics for availability and delivery timelines.
• Handle documentation such as proposals, tenders, and compliance requirements.

Vendor & Partner Engagement

• Build working relationships with Lenovo ISG teams and internal stakeholders.
• Stay updated on Lenovo product updates, promotions, and certifications.
• Assist in coordinating marketing campaigns, webinars, and partner enablement initiatives.
• Attend meetings / engagements with clients / partners when required.
• Attend functions when required

Pipeline & Reporting

• Support pipeline tracking and reporting for ISG opportunities.
• Provide insights on deal progression, risks, and opportunities.
• Assist sales leadership with weekly/monthly reporting.

Qualifications and Experience

• Matric
• Valid code 8 driver’s license and own transport
• 2–5 years in IT pre-sales, internal sales, or technical admin role
• Preferably within IT distribution or OEM environment
• Relevant certifications (advantageous):
• Lenovo ISG accreditations
• VMware / Microsoft / Nutanix fundamentals
• Diploma or Degree in IT, Engineering, or Business (preferred)

A successful candidate will be:

• Detail-oriented and process-driven
• Technically curious with a willingness to learn Lenovo ISG solutions
• Commercially aware and deadline-focused
• A strong team player supporting sales growth

Knowledge and Skills:

• Basic Technical product offering knowledge
• Internal reporting structures and procedures
• Quality, health and safety standards/systems
• Excellent customer service knowledge

Technical Skills

Understanding of:

• Servers (rack, tower, edge), Storage (SAN, NAS, HCI), Networking fundamentals, Virtualisation platforms (VMware, Hyper-V, Nutanix)
  Ability to interpret technical specifications and create configurations
• Familiarity with Lenovo ISG portfolio (advantageous

Business & Operational Skills

• Strong attention to detail and accuracy in quoting
• Commercial awareness (pricing, margins, deal structuring)
• Ability to manage multiple quotes and deadlines simultaneously
• Strong administrative discipline

Communication Skills

• Ability to communicate technical concepts in a clear, business-friendly manner
• Strong internal collaboration with sales, procurement, and vendors
• Professional engagement with customers and partners

Huawei EBG Commercial Account Manager Job Duties and Responsibilities.

Sales & Revenue Growth

• Drive gross profit and revenue targets through assigned reseller partners.
• Promote and sell First Distribution’s Huawei product portfolio within the existing reseller base.
• Identify, recruit, and onboard new resellers to expand channel reach.
• Demonstrate strong product knowledge and effectively communicate brand programs across the portfolio.
• Conduct regular business review sessions with brand managers and key stakeholders.
• Lead bi-weekly sales performance reviews with the Line Manager.
• Develop and execute targeted partner development and growth plans.
• Facilitate sales strategy sessions and joint planning with resellers.
• Oversee reseller onboarding, including operational, sales, and technical enablement.
• Build and maintain strong, collaborative relationships with internal teams and reseller partners.
• Ensure execution of agreed business plans in alignment with the Line Manager and Brand Managers.
• Consistently drive sales growth and pipeline expansion.
• Identify, qualify, and progress new opportunities to maintain a healthy pipeline and target coverage.
• Maintain accurate and timely opportunity reporting in CRM systems.
• Ensure achievement of sales and profit margin targets.
• Track and ensure release of applicable brand rebates.
• Adhere to defined call cycles and engagement plans.
• Submit weekly activity reports, meeting minutes, sales forecasts, and pipeline updates to management.
• Escalate deviations from targets with clear analysis and corrective action plans.
• Forecast and track key account performance metrics.
• Monitor customer usage trends and identify growth or optimisation opportunities.

Reseller Relationship Management

• Collaborate with resellers and brand managers on marketing initiatives and campaigns.
• Ensure timely distribution of newsletters, pricing updates, and promotional offerings.
• Maintain accurate and comprehensive account records and documentation.
• Develop and maintain strategic account plans for each allocated reseller.
• Maintain deep understanding of stakeholders, budgets, procurement processes, and competitor activity within assigned accounts.
• Manage and resolve queries, escalations, and service-related issues effectively

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Grade 12
• 3-5 years of commercial sales account management or channel sales experience in the ICT Distribution.

Skills and Abilities

• Strong self-motivation and ability to work independently.
• Excellent communication and interpersonal skills.
• Strong relationship-building and stakeholder management skills.
• High level of initiative and accountability.
• Ability to work effectively with diverse individuals and teams.
• Composed and professional under pressure.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

The Lenovo & NexaVM Sales Specialist, focusing on driving sales and gross profit through resellers, managing reseller accounts, maintaining product knowledge, completing vendor certifications, and meeting specific office and communication standards, with an emphasis on client advocacy, strategic planning, relationship building, and achieving sales targets.

Acting as a client advocate with a focus on improving the buyer’s experience.

Represent and grow the Brands withing the target client base.

Lenovo & NexaVM Sales Specialist Job Duties and Responsibilities.

Sales

• Driving Gross Profit targets through Resellers.
• Selling a defined product portfolio within existing Resellers.
• Display key competencies of product knowledge, and brand programs across the relevant portfolio of products.
• Business Review Sessions with brand manager.
• Bi-weekly sales review with Brand Manager and Vendor.
• Drive targeted partner development planning.
• Drive Sales Strategy and overview sessions with resellers including sales, operational and technical updates.
• Build and manage effective relationships with relevant team members, vendors and resellers.
• Ensure the satisfactory execution of the aligned business plan in conjunction with your Line Manager and Brand Managers.
• Demonstrate sales growth.
• Demonstrate the ability to Create / Identify and Qualify new deals to sustain the required levels of pipeline and target coverage.
• Report opportunity details brand manager on a regular basis (weekly) showing deal progression and pipeline creation and management of pipeline  using the Customer Relationship Management system.
• Ensure that sales targets are achieved and report any deviations with detailed explanations.
• Ensure targeted profit margins are achieved.
• Meet regularly with all assigned resellers and build relationships with stakeholders at all levels
• Ensure weekly activities and minutes of meetings are reported to Line Manager.
• Ensure sales reports and sales forecasts are submitted to Line Manager.
• Strategy planning.
• Take end user requirements and work closely with pre-sales and reseller to meet those requirements.
• Maintaining updated knowledge of Vendor products and services.

Reseller Account Management

• Engage with Resellers and Brand Managers on required Marketing events/initiatives.
• Ensure the achievement of the position of Trusted Advisor in Reseller Accounts
• Ensure customers receive newsletters, pricing, special promotional offers, training etc.
• Record detailed account information.
• Develop a strategic account plan for each allocated account.
• Comprehensive understanding of all role players, budgets, purchasing, and competitors within assigned accounts.
• Facilitate & resolve queries and escalations.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
• Complete all required vendor certifications

 Requirements :

• Matric
• Relevant vendor certifications
• An IT Diploma and having worked in IT distribution would be an added advantage.
• Minimum 5 years experience in a Data Centre Sales role

Skills and Abilities:

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00. (We have an option of an hour earlier or later eg. 07:00 – 16:00)
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavours to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Ready to build your future in Servers, Virtualization & Cloud Technologies?

Are you an ambitious IT professional with a passion for infrastructure, servers, and technology? Do you have hands-on experience with Windows Server, Active Directory, VMware, and Office 365? If so, we want to hear from you!

Join our dynamic IT team and gain exposure to cutting-edge infrastructure technologies while working in a fast-paced, growth-focused environment. This is the perfect opportunity for someone looking to expand their technical expertise and develop into a true infrastructure specialist.

What You’ll Be Doing

As our Junior Server Engineer, you’ll play a vital role in supporting and maintaining our enterprise infrastructure across both on-premises and cloud environments. You’ll also provide executive-level desktop support and contribute to critical IT operations that keep our business running smoothly.

Key Areas of Exposure:

✅ Windows Server Administration & Maintenance
✅ Active Directory & Group Policy Management
✅ Office 365 & Exchange Administration
✅ VMware Virtualization Management
✅ Veeam Backup & Recovery Technologies
✅ Mimecast Email Administration
✅ VPN & Multi-Factor Authentication Support
✅ Wi-Fi, CCTV & Endpoint Security Administration
✅ Server Monitoring, Patching & Infrastructure Health Checks
✅ Network Troubleshooting & IT Documentation

Must-Have Requirements

To be successful in this role, you MUST have:

✔ Matric / Grade 12

✔ Relevant IT Diploma or Certification

✔ 2–3 years’ experience in a Junior Server Engineer or Infrastructure Support role

✔ Hands-on L1/L2 experience with:

• Windows Server
• Active Directory
• Office 365 Administration

✔ VMware Virtualization Administration Experience

✔ Windows Updates, System Patching & Application Deployment Experience

✔ Strong troubleshooting and analytical skills

✔ Excellent communication and organisational abilities

✔ A proactive attitude and willingness to learn

⭐ Bonus Points If You Have Experience With:

➕ Veeam Backup & Restore Solutions

➕ Kaspersky, BitLocker or Endpoint Security Tools

➕ Fortinet or Firewall Administration

➕ LAN Networking & Switching

➕ Mimecast Administration

Why Join Us?

This is more than just another IT support role. It’s an opportunity to gain hands-on experience with enterprise infrastructure technologies, learn from experienced professionals, and build the technical foundation needed to become a specialist in server, virtualization, cloud and infrastructure engineering.

If you’re ready to take the next step in your IT career, apply today!

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

We specialise in the implementation and support of end-to-end, fully integrated solutions across Enterprise Resource Planning (ERP), Human Capital Management (HCM), Customer Relationship Management (CRM), and business process automation. Our core product stack includes leading platforms such as Sage 300c, Sage Intacct, Sage X3, Sage 300 People, Deel Local Payroll, Salesforce, and our proprietary automation solution, SynergAutomate. With operations in South Africa and the UAE, we serve a diverse client base, with global footprint & operations, across product-centric & service-centric industries including manufacturing, wholesale and retail distribution, financial and professional services, hospitality, non-profit and education.

Learn more about our services here. 

Role Overview
We are seeking a skilled and solutions-driven Senior Sage X3 Developer to design, develop, customize, and maintain Sage X3 ERP solutions that support both internal business operations and client requirements. This role is ideal for an experienced developer with strong technical expertise in Sage X3 development, integrations, reporting, and system optimization.

The successful candidate will work closely with consultants, clients, and internal stakeholders to deliver scalable, high-quality ERP solutions that improve operational efficiency and support business growth. The role requires strong analytical thinking, technical problem-solving abilities, and the capability to translate business requirements into functional technical solutions.

This is a hybrid role, offering the flexibility to work remotely with occasional on-site engagements. 

What you will be doing

• Design, develop, and customize Sage X3 solutions to meet business and client requirements, including enhancements, workflows, and module development.
• Develop and maintain integrations between Sage X3 and third-party applications, external systems, and business tools.
• Create and maintain custom reports, dashboards, and data analytics solutions using Sage X3 tools and reporting technologies.
• Collaborate with consultants, business users, and clients to gather technical requirements and translate them into development solutions.
• Perform troubleshooting, debugging, and technical support to ensure optimal system performance and stability.
• Conduct code reviews and provide mentorship and guidance to junior developers where required.
• Follow development and release management processes to ensure quality and consistency across deployments.
• Conduct unit testing, integration testing, and system testing for developed solutions.
• Assist with system upgrades, enhancements, and ongoing optimization initiatives.
• Create and maintain technical documentation, including specifications, test plans, development notes, and user guides.
• Provide technical support and knowledge transfer to consultants, support teams, and end users.
• Participate in solution design discussions and contribute to continuous improvement initiatives.
• Ensure development tasks and project deliverables are completed within agreed timelines and quality standards.
• Build and maintain strong professional relationships with clients and internal stakeholders.

Experience & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Development, or a related field.
• Minimum of 5 years’ experience in Sage X3 development and customization.
• Strong experience with Sage X3 module development, workflows, and system integrations.
• Proficiency in SQL, X3 Scripting, 4GL, GraphQL, C#, Java, PHP, HTML, and other relevant programming languages.
• Experience integrating Sage X3 with third-party tools and applications.
• Strong understanding of ERP system architecture and database management concepts.
• Sage X3 certification (advantageous).
• Exposure to reporting and business intelligence tools is advantageous.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Ability to work collaboratively within a team and independently.
• Excellent organizational and time management skills.
• Excellent communication skills (both written and verbal).
• Ability to multitask, prioritize, and manage deadlines effectively.
• Proactive, self-motivated, and detail oriented.
• Strong troubleshooting and technical support capabilities.
• Ability to assess complex business processes and identify improvement opportunities.
• Ability to translate business requirements into technical solutions.
• Strong documentation and reporting skills.
• Ability to work effectively in fast-paced and client-focused environments.
• Strong attention to detail and commitment to quality standards.
• Ability to build and maintain strong client and stakeholder relationships.
• Willingness to continuously learn new technologies and improve technical knowledge.

 Work Environment

• Hybrid working model with remote work flexibility.
• Reliable internet connectivity and own transport required.
• Occasional travel for client meetings or team collaboration.
• Commitment to ethical conduct and compliance with the Alviva Code of Conduct.

 Why Join SynergERP?

At SynergERP, we offer a dynamic and supportive work environment where innovation, integrity, and professional growth are at the forefront. You will have the opportunity to:

• Contribute to industry-leading ERP projects across a range of sectors.
• Collaborate with a skilled and experienced team of professionals.
• Develop your expertise through continuous learning and knowledge sharing.
• Work for a company that values excellence, client satisfaction, and employee wellbeing.
• Work in a flexible hybrid environment that supports productivity and work-life balance.
• Receive a competitive salary structure aligned to market standards and experience.
• Work for a company that recognizes and rewards high performance and continuous improvement.

We are an equal opportunity employer. This role is open to Employment Equity (EE) candidates and individuals with disabilities, and we encourage suitably qualified applicants to apply.

 Apply today and help businesses grow through the power of smart technology.

 www.synergerp.com

Please note: If you do not hear from us within 14 days, please consider your application unsuccessful.

The Account Manager function shall be responsible for assisting in developing our client base by compiling and configuring quotations based on existing licenses as well as working in conjunction with First Distribution Sales Teams on upselling / cross-selling within their current environment and securing orders in the client base.

This will be achieved by working in conjunction with our vendors on future opportunities to provide a proactive approach to quoting, seeking opportunities, and providing quotations to resellers on their incumbent opportunities in advance of the customer requesting the quotation.

Additionally, through responding to quotations requested via the resellers. Daily responsibilities will include – analyzing internal and vendor renewal reports to provide timeous and accurate quotations in collaboration with the Brand and Sales Operations Team; order processing and administration; eta management and communication. The below KPAs are not exhaustive, additional responsibilities may be assigned as deemed necessary by your direct manager.

Renewals Account Manager Duties and Responsibilities.

Perform the administration of reseller quotations and orders, and adhere to all internal and external processes

• Proactively Draw regular internal and vendor reports to analyze future opportunities and provide proactive quotations to Account Managers and/ or Resellers – working to a timeline of 90 days in advance
• Respond to the Account Manager and/ or Reseller within 2 hours of receiving a request for a quotation, either with a quotation or to feedback expected SLA on the quote
• Submit quotes to the Account Manager and/ or Reseller, and follow the sales process on CRM, by loading the opportunity, the quote to the client and all relevant support documents, and loading quote values to progress the opportunity to the “identified” stage
• Follow up with the Account Manager and/ or Reseller to ensure that they have received their quote and to address any queries. In cases of direct contact with the Reseller, the CRM sales stage must be progressed to “validated” once the Reseller is happy with the quote
• Follow up with the Account Manager and/or Reseller to encourage closure of the deals, and assist as required
• Liaise with the Brand and Sales Operations team, who will assist in compiling and providing all required quotations, and upsell/cross-sell opportunities in conjunction with Brand Teams (Note: The Team may also compile quotes where skill set, knowledge, and workload allow)
• Check all quotes prior to dissemination by the request, ensuring that parts included meet requirements and pricing is accurate, including promotions where applicable
• Ensure that any information or advice about the quotation, product mix, and pricing recommendations is communicated to the Account Manager and/ or Reseller
• Provide daily feedback to the Account Manager and/or Reseller on quotes in progress, including progress with timelines
• Manage the revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange, in partnership with the Brand and Sales Operations Team
• Maintain professional working relationships with Vendors, Brand teams, Account Managers, Brand and Sales Operations Team, Procurement, and Stores
• Build and maintain strong inter-team relationships within the Team, working together to achieve team targets as well as targets for personally dedicated brand/s, as outlined in the Sales Plan
• Perform any general administration duties in line with previous capabilities and competencies

Client service and relationship management

• Develop and maintain professional and collaborative relationships with our vendors, resellers, and internal customers
• Effectively deal with email and/or telephonic inquiries to include acknowledgment of receipt of email inquiries within 1 hour using appropriate methods as per the SLA where applicable
• In cases of unavoidable delays to this SLA, communication, and updates must be given to the Account Manager and/ or Reseller
• Communication to Account Manager and/ or Reseller around delivery dates and ETA’s of stock, deal registration approvals, pricing from the vendor, etc.
• Confirm delivery address, contact person, and alternative contact person with telephone numbers against all orders
• Give stores at least 24-hour notice for any delivery or collection with the correct information and documentation
• Communicate to creditors when deferred payment has been agreed to and approved
• Process sales orders from the client via Accpac and ensure that the orders comply with the Vendors Terms and Conditions
• Ensure all orders are “clean” – in that they comply with procurement requirements to place orders on vendor

Vendor product and process knowledge

• Product Training and Updates on EOL and new products, as well as current promotions
• Pricing Structure Training – partner levels/programs, discount structures, deal registration policies, and processes, the process for requesting a quote from the vendor (i.e co-term, contract consolidation)
• Vendor SLAs
• Order processes – to include information and documents required to place an order
• Access to all previous and current standard and promotional price books
• Portal
• Access to download reports for expired current, and future renewal opportunities
• Vendor escalation process
• Vendor expectations in terms of revenue targets
• Vendor Contacts
• Internal training associated with competencies:
• Training on all FD Vendor products
• Sage CRM administration and reporting

Minimum Qualification:

• Matric
• Diploma in Business Management/ Business Administration would be advantageous

Minimum Experience:

• 3 years of administration experience
• 3 years experience in Renewals

Nice-to-have Skills:

• Technology Diploma, Degree, or equivalent
• Mainstream Technology Distribution experience (i.e. selling to IT resellers)
• CRM System Administration would be advantageous
• Previous experience in an account management/sales specialist role would be beneficial

Additional Skills:

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure

Ongoing Certification Requirement

• To support your role and ensure continued growth, ongoing certifications relevant to the Brand and your position will be required.
• These must be completed within the set timeframes and kept up to date, as guided by the Company. We will provide the necessary information and support to help you meet these requirements.
• Please note that not obtaining or maintaining the required certifications may impact your ability to fully meet the requirements of this role.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and customer meetings

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

Responsibilities:

• Customer Engagement: Build and maintain strong relationships with new and existing customers via in-person meetings, phone, and email.

• Sales Pipeline Management: Manage the full sales cycle, from generating accurate quotes based on customer needs to processing orders and ensuring successful completion.

• Product Expertise: Stay up-to-date with MiRO’s product portfolio and market trends to confidently recommend technical solutions.

• Performance: Work effectively under pressure to meet and exceed sales targets.

Minimum Requirements: 

• Education: Grade 12 / Matric (Compulsory).

• Certification: CompTIA N+ or an equivalent networking qualification.

• Experience: 1–2 years of sales experience in a similar role.

• Systems: Experience using a CRM system (e.g., SAP).

• Advantageous:

  • Relevant tertiary qualification (Degree or Diploma).

  • Experience within the IT/ICT industry.

  • Background in Wired/Wireless Networking, VoIP, IP Surveillance, Internal Sales, or a Call Centre environment.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

An established technology-driven organisation is seeking a Junior Support Agent to provide first-line support across its document management, process automation, and print management software environments. This role is ideal for a technically minded support professional who enjoys troubleshooting, working with multiple technologies, and assisting users in fast-paced environments.

Key Responsibilities

• Provide Tier 1 support and initial ticket triage
• Troubleshoot software, system, and user-related issues
• Assist with system maintenance and updates
• Support document management and workflow platforms
• Monitor and manage basic Windows services and server environments
• Log and maintain accurate support documentation and ticket updates
• Escalate complex technical issues where required
• Assist users with technical queries in a clear and professional manner

Minimum Requirements

• Minimum 3 years’ experience in a technical support or junior systems support role
• Solid knowledge of Microsoft SQL Server 2016 and above
• PostgreSQL experience advantageous
• Basic understanding of HTML, CSS, and JavaScript
• Familiarity with AI concepts and natural language prompts
• Strong troubleshooting and problem-solving skills
• Experience working within Windows Server environments, including basic IIS management
• Experience supporting Windows desktop environments, services, and software packages
• Basic networking knowledge and understanding of network configurations

Advantageous Skills

• Basic API knowledge and understanding of system integrations
• Experience with Regular Expressions (RegEx)
• Exposure to document management and workflow technologies
• Experience working within MacOS environments
• Linux environment exposure, including managing services and applications

Core Competencies

• Strong communication and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Accurate documentation and ticket logging skills
• Adaptable and eager to learn new technologies
• Ability to work well under pressure in a fast-paced support environment
• Strong attention to detail and customer-focused mindset

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

An established technology-driven organisation is seeking a Junior Support Agent to provide first-line support across its document management, process automation, and print management software environments. This role is ideal for a technically minded support professional who enjoys troubleshooting, working with multiple technologies, and assisting users in fast-paced environments.

Key Responsibilities

• Provide Tier 1 support and initial ticket triage
• Troubleshoot software, system, and user-related issues
• Assist with system maintenance and updates
• Support document management and workflow platforms
• Monitor and manage basic Windows services and server environments
• Log and maintain accurate support documentation and ticket updates
• Escalate complex technical issues where required
• Assist users with technical queries in a clear and professional manner

Minimum Requirements

• Minimum 3 years’ experience in a technical support or junior systems support role
• Solid knowledge of Microsoft SQL Server 2016 and above
• PostgreSQL experience advantageous
• Basic understanding of HTML, CSS, and JavaScript
• Familiarity with AI concepts and natural language prompts
• Strong troubleshooting and problem-solving skills
• Experience working within Windows Server environments, including basic IIS management
• Experience supporting Windows desktop environments, services, and software packages
• Basic networking knowledge and understanding of network configurations

Advantageous Skills

• Basic API knowledge and understanding of system integrations
• Experience with Regular Expressions (RegEx)
• Exposure to document management and workflow technologies
• Experience working within MacOS environments
• Linux environment exposure, including managing services and applications

Core Competencies

• Strong communication and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Accurate documentation and ticket logging skills
• Adaptable and eager to learn new technologies
• Ability to work well under pressure in a fast-paced support environment
• Strong attention to detail and customer-focused mindset

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

An established technology-driven organisation is seeking a Junior Support Agent to provide first-line support across its document management, process automation, and print management software environments. This role is ideal for a technically minded support professional who enjoys troubleshooting, working with multiple technologies, and assisting users in fast-paced environments.

Key Responsibilities

• Provide Tier 1 support and initial ticket triage
• Troubleshoot software, system, and user-related issues
• Assist with system maintenance and updates
• Support document management and workflow platforms
• Monitor and manage basic Windows services and server environments
• Log and maintain accurate support documentation and ticket updates
• Escalate complex technical issues where required
• Assist users with technical queries in a clear and professional manner

Minimum Requirements

• Minimum 3 years’ experience in a technical support or junior systems support role
• Solid knowledge of Microsoft SQL Server 2016 and above
• PostgreSQL experience advantageous
• Basic understanding of HTML, CSS, and JavaScript
• Familiarity with AI concepts and natural language prompts
• Strong troubleshooting and problem-solving skills
• Experience working within Windows Server environments, including basic IIS management
• Experience supporting Windows desktop environments, services, and software packages
• Basic networking knowledge and understanding of network configurations

Advantageous Skills

• Basic API knowledge and understanding of system integrations
• Experience with Regular Expressions (RegEx)
• Exposure to document management and workflow technologies
• Experience working within MacOS environments
• Linux environment exposure, including managing services and applications

Core Competencies

• Strong communication and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Accurate documentation and ticket logging skills
• Adaptable and eager to learn new technologies
• Ability to work well under pressure in a fast-paced support environment
• Strong attention to detail and customer-focused mindset

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.

• Troubleshooting: Perform basic technical problem-solving and issue resolution.

• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:

Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016+).

• Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.

• Web Servers: Basic IIS (Internet Information Services) management settings.

• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.

• Networking: Basic understanding of network setup and configuration.

• AI Literacy: Basic understanding of AI concepts and natural language prompting.

• Preferred: 

  • Databases: PostgreSQL experience.

  • OS Environments: Navigation and basic service management in Linux and macOS.

  • Integrations: Basic understanding of APIs and data movement between software platforms.

  • Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.

  • Industry Knowledge: Familiarity with document management and workflow technologies.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.

• Troubleshooting: Perform basic technical problem-solving and issue resolution.

• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:

Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016+).

• Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.

• Web Servers: Basic IIS (Internet Information Services) management settings.

• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.

• Networking: Basic understanding of network setup and configuration.

• AI Literacy: Basic understanding of AI concepts and natural language prompting.

• Preferred: 

  • Databases: PostgreSQL experience.

  • OS Environments: Navigation and basic service management in Linux and macOS.

  • Integrations: Basic understanding of APIs and data movement between software platforms.

  • Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.

  • Industry Knowledge: Familiarity with document management and workflow technologies.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.

• Troubleshooting: Perform basic technical problem-solving and issue resolution.

• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:

Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016+).

• Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.

• Web Servers: Basic IIS (Internet Information Services) management settings.

• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.

• Networking: Basic understanding of network setup and configuration.

• AI Literacy: Basic understanding of AI concepts and natural language prompting.

• Preferred: 

  • Databases: PostgreSQL experience.

  • OS Environments: Navigation and basic service management in Linux and macOS.

  • Integrations: Basic understanding of APIs and data movement between software platforms.

  • Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.

  • Industry Knowledge: Familiarity with document management and workflow technologies.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.

• Troubleshooting: Perform basic technical problem-solving and issue resolution.

• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:

Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016+).

• Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.

• Web Servers: Basic IIS (Internet Information Services) management settings.

• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.

• Networking: Basic understanding of network setup and configuration.

• AI Literacy: Basic understanding of AI concepts and natural language prompting.

• Preferred: 

  • Databases: PostgreSQL experience.

  • OS Environments: Navigation and basic service management in Linux and macOS.

  • Integrations: Basic understanding of APIs and data movement between software platforms.

  • Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.

  • Industry Knowledge: Familiarity with document management and workflow technologies.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.

• Troubleshooting: Perform basic technical problem-solving and issue resolution.

• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:

Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016+).

• Operating Systems: Navigating Windows Desktop and Windows Server (2016+) environments, including managing basic services and software packages.

• Web Servers: Basic IIS (Internet Information Services) management settings.

• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.

• Networking: Basic understanding of network setup and configuration.

• AI Literacy: Basic understanding of AI concepts and natural language prompting.

• Preferred: 

  • Databases: PostgreSQL experience.

  • OS Environments: Navigation and basic service management in Linux and macOS.

  • Integrations: Basic understanding of APIs and data movement between software platforms.

  • Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.

  • Industry Knowledge: Familiarity with document management and workflow technologies.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com

Job Purpose

The AWS Facilitator is responsible for delivering and supporting technical training within the AWS Programme environment. The role focuses on facilitating engaging learning sessions, supporting learners throughout the programme journey, monitoring attendance and performance and ensuring that learners are adequately prepared for certification and workplace readiness.

Key Responsibilities

Facilitation & Training

• Deliver instructor-led AWS training sessions in line with programme requirements.
• Facilitate both virtual and in-person classes where applicable.
• Explain technical concepts in a clear and learner-friendly manner.
• Guide learners through labs, projects, and practical exercises.
• Ensure learners remain engaged and actively participate during sessions.

Learner Support

• Provide academic and technical support to learners throughout the programme.
• Assist learners with troubleshooting technical issues related to coursework and labs.
• Monitor learner progress and provide feedback where necessary.
• Encourage professionalism, accountability, and consistent participation.

Administration & Reporting

• Track and monitor attendance, punctuality, and learner participation.
• Maintain accurate learner records and assessment results.
• Escalate learner concerns, risks, or non-compliance where necessary.
• Prepare and submit programme progress reports.

Programme Coordination

• Work closely with programme coordinators and stakeholders to ensure smooth programme delivery.
• Support onboarding and orientation sessions for new learners.
• Assist with scheduling, assessments, and certification preparation.
• Ensure compliance with programme standards and expectations.

Minimum Requirements

• Relevant qualification in Information Technology, Computer Science, or a related field.
• AWS Cloud knowledge and practical understanding of AWS services.
• Experience facilitating training, coaching, mentoring, or teaching.
• Strong communication and presentation skills.
• Ability to manage groups in both virtual and classroom environments.
• Basic understanding of cloud computing concepts.

Preferred Requirements

• AWS Certification (e.g., AWS Certified Cloud Practitioner and / or AWS Solutions Architect Associate).
• Previous experience facilitating AWS re/Start or similar technical programmes.
• Experience working with learners from diverse backgrounds.
• Knowledge of learning management systems and virtual training platforms.

Key Competencies

• Strong interpersonal and communication skills.
• Ability to simplify complex technical concepts.
• Organised and detail oriented.
• Strong problem-solving abilities.
• Time management and administrative skills.
• Patience and learner-focused approach.
• Ability to motivate and inspire learners.

Working Conditions

• May require after-hours learner support or facilitation sessions.
• Hybrid, remote, or on-site delivery depending on programme requirements.
• Fast-paced learning environment with multiple learner engagements.

Performance Indicators

• Learner attendance and engagement.
• Certification readiness and pass rates.
• Programme completion rates.
• Quality of facilitation and learner feedback.
• Timely reporting and administration.

A fast-growing tech-driven consumer brand is looking for a highly creative, strategically minded Creative Director to lead and elevate its full creative function.

This role is suited to someone witty, culturally aware, commercially sharp, and deeply brand-focused — someone who understands how to build memorable campaigns with a strong tone of voice and high visual impact.

The environment is fast-paced, collaborative, and performance-driven. The successful candidate will work closely with Sales, HR, Retentions, Client Services, and Executive leadership across all campaigns and brand initiatives.

Creative team size: approximately 21 people.

Ideal backgrounds include bold consumer-facing brands known for strong personality, humour, culture-driven marketing, or distinctive brand storytelling. Experience does not need to come from insurance.

Examples of suitable environments:

• QSR / restaurant brands
• Alcohol / beverage brands
• Lifestyle or challenger brands
• Creative agencies
• Digital-first consumer brands

Key Responsibilities

Creative & Brand Leadership

• Own and drive the overall creative vision and brand direction.
• Ensure all creative output aligns with brand tone, identity, and business objectives.
• Lead concept development across campaigns, digital, social, video, internal communications, and brand initiatives.
• Maintain consistency across all customer touchpoints.

Team Management

• Lead, mentor, and inspire a multidisciplinary creative team including:
• Social media
• Copywriting
• Multimedia design
• Videography
• Marketing interns
• Foster a high-performance creative culture focused on innovation and execution excellence.

Campaign & Content Oversight

• Oversee design, copy, video, photography, and multimedia content.
• Approve and refine creative work before final release.
• Ensure campaigns are visually compelling, strategically aligned, and results-driven.

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, HR, Retentions, Client Services, and leadership teams.
• Translate business objectives into impactful creative campaigns.
• Present concepts and rationale clearly to stakeholders and executives.

Performance Marketing & Strategy

• Lead performance-focused creative campaigns with measurable ROI objectives.
• Use campaign analytics, customer insights, and market trends to guide creative decisions.
• Balance creativity with commercial impact and growth metrics.

Operational Management

• Ensure projects are delivered on time and within budget.
• Improve workflows, creative processes, and team efficiencies.
• Drive accountability and execution standards across the department.

Requirements

Experience

• Minimum 5 years’ experience in a senior creative leadership role.
• Strong experience leading multidisciplinary creative teams.
• Proven track record building bold, culturally relevant campaigns.

Education

• Degree or diploma in:
• Graphic Design
• Advertising
• Fine Arts
• Media
• Communication
• Or related field

Key Skills

• Strong conceptual and strategic thinking
• Excellent storytelling and brand-building ability
• Exceptional communication and presentation skills
• Strong leadership and mentoring capability
• Highly organised and execution-focused
• Deep understanding of social, digital, and performance marketing
• Ability to balance creativity with business outcomes

Candidate Profile

The ideal candidate is:

• Witty and culturally aware
• Brand obsessed
• Strategic and commercially savvy
• Dynamic and energetic
• Highly collaborative
• Comfortable in fast-moving environments
• Strong both creatively and operationally

Additional Information

• Flexible / hybrid working environment
• Strong growth and development opportunities
• Collaborative and innovative culture
• High-performance creative environment
• Competitive salary package based on experience and fit

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

A fast-growing tech-driven consumer brand is looking for a highly creative, strategically minded Creative Director to lead and elevate its full creative function.

This role is suited to someone witty, culturally aware, commercially sharp, and deeply brand-focused — someone who understands how to build memorable campaigns with a strong tone of voice and high visual impact.

The environment is fast-paced, collaborative, and performance-driven. The successful candidate will work closely with Sales, HR, Retentions, Client Services, and Executive leadership across all campaigns and brand initiatives.

Creative team size: approximately 21 people.

Ideal backgrounds include bold consumer-facing brands known for strong personality, humour, culture-driven marketing, or distinctive brand storytelling. Experience does not need to come from insurance.

Examples of suitable environments:

• QSR / restaurant brands
• Alcohol / beverage brands
• Lifestyle or challenger brands
• Creative agencies
• Digital-first consumer brands

Key Responsibilities

Creative & Brand Leadership

• Own and drive the overall creative vision and brand direction.
• Ensure all creative output aligns with brand tone, identity, and business objectives.
• Lead concept development across campaigns, digital, social, video, internal communications, and brand initiatives.
• Maintain consistency across all customer touchpoints.

Team Management

• Lead, mentor, and inspire a multidisciplinary creative team including:
• Social media
• Copywriting
• Multimedia design
• Videography
• Marketing interns
• Foster a high-performance creative culture focused on innovation and execution excellence.

Campaign & Content Oversight

• Oversee design, copy, video, photography, and multimedia content.
• Approve and refine creative work before final release.
• Ensure campaigns are visually compelling, strategically aligned, and results-driven.

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, HR, Retentions, Client Services, and leadership teams.
• Translate business objectives into impactful creative campaigns.
• Present concepts and rationale clearly to stakeholders and executives.

Performance Marketing & Strategy

• Lead performance-focused creative campaigns with measurable ROI objectives.
• Use campaign analytics, customer insights, and market trends to guide creative decisions.
• Balance creativity with commercial impact and growth metrics.

Operational Management

• Ensure projects are delivered on time and within budget.
• Improve workflows, creative processes, and team efficiencies.
• Drive accountability and execution standards across the department.

Requirements

Experience

• Minimum 5 years’ experience in a senior creative leadership role.
• Strong experience leading multidisciplinary creative teams.
• Proven track record building bold, culturally relevant campaigns.

Education

• Degree or diploma in:
• Graphic Design
• Advertising
• Fine Arts
• Media
• Communication
• Or related field

Key Skills

• Strong conceptual and strategic thinking
• Excellent storytelling and brand-building ability
• Exceptional communication and presentation skills
• Strong leadership and mentoring capability
• Highly organised and execution-focused
• Deep understanding of social, digital, and performance marketing
• Ability to balance creativity with business outcomes

Candidate Profile

The ideal candidate is:

• Witty and culturally aware
• Brand obsessed
• Strategic and commercially savvy
• Dynamic and energetic
• Highly collaborative
• Comfortable in fast-moving environments
• Strong both creatively and operationally

Additional Information

• Flexible / hybrid working environment
• Strong growth and development opportunities
• Collaborative and innovative culture
• High-performance creative environment
• Competitive salary package based on experience and fit

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

A fast-growing tech-driven consumer brand is looking for a highly creative, strategically minded Creative Director to lead and elevate its full creative function.

This role is suited to someone witty, culturally aware, commercially sharp, and deeply brand-focused — someone who understands how to build memorable campaigns with a strong tone of voice and high visual impact.

The environment is fast-paced, collaborative, and performance-driven. The successful candidate will work closely with Sales, HR, Retentions, Client Services, and Executive leadership across all campaigns and brand initiatives.

Creative team size: approximately 21 people.

Ideal backgrounds include bold consumer-facing brands known for strong personality, humour, culture-driven marketing, or distinctive brand storytelling. Experience does not need to come from insurance.

Examples of suitable environments:

• QSR / restaurant brands
• Alcohol / beverage brands
• Lifestyle or challenger brands
• Creative agencies
• Digital-first consumer brands

Key Responsibilities

Creative & Brand Leadership

• Own and drive the overall creative vision and brand direction.
• Ensure all creative output aligns with brand tone, identity, and business objectives.
• Lead concept development across campaigns, digital, social, video, internal communications, and brand initiatives.
• Maintain consistency across all customer touchpoints.

Team Management

• Lead, mentor, and inspire a multidisciplinary creative team including:
• Social media
• Copywriting
• Multimedia design
• Videography
• Marketing interns
• Foster a high-performance creative culture focused on innovation and execution excellence.

Campaign & Content Oversight

• Oversee design, copy, video, photography, and multimedia content.
• Approve and refine creative work before final release.
• Ensure campaigns are visually compelling, strategically aligned, and results-driven.

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, HR, Retentions, Client Services, and leadership teams.
• Translate business objectives into impactful creative campaigns.
• Present concepts and rationale clearly to stakeholders and executives.

Performance Marketing & Strategy

• Lead performance-focused creative campaigns with measurable ROI objectives.
• Use campaign analytics, customer insights, and market trends to guide creative decisions.
• Balance creativity with commercial impact and growth metrics.

Operational Management

• Ensure projects are delivered on time and within budget.
• Improve workflows, creative processes, and team efficiencies.
• Drive accountability and execution standards across the department.

Requirements

Experience

• Minimum 5 years’ experience in a senior creative leadership role.
• Strong experience leading multidisciplinary creative teams.
• Proven track record building bold, culturally relevant campaigns.

Education

• Degree or diploma in:
• Graphic Design
• Advertising
• Fine Arts
• Media
• Communication
• Or related field

Key Skills

• Strong conceptual and strategic thinking
• Excellent storytelling and brand-building ability
• Exceptional communication and presentation skills
• Strong leadership and mentoring capability
• Highly organised and execution-focused
• Deep understanding of social, digital, and performance marketing
• Ability to balance creativity with business outcomes

Candidate Profile

The ideal candidate is:

• Witty and culturally aware
• Brand obsessed
• Strategic and commercially savvy
• Dynamic and energetic
• Highly collaborative
• Comfortable in fast-moving environments
• Strong both creatively and operationally

Additional Information

• Flexible / hybrid working environment
• Strong growth and development opportunities
• Collaborative and innovative culture
• High-performance creative environment
• Competitive salary package based on experience and fit

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

A fast-growing tech-driven consumer brand is looking for a highly creative, strategically minded Creative Director to lead and elevate its full creative function.

This role is suited to someone witty, culturally aware, commercially sharp, and deeply brand-focused — someone who understands how to build memorable campaigns with a strong tone of voice and high visual impact.

The environment is fast-paced, collaborative, and performance-driven. The successful candidate will work closely with Sales, HR, Retentions, Client Services, and Executive leadership across all campaigns and brand initiatives.

Creative team size: approximately 21 people.

Ideal backgrounds include bold consumer-facing brands known for strong personality, humour, culture-driven marketing, or distinctive brand storytelling. Experience does not need to come from insurance.

Examples of suitable environments:

• QSR / restaurant brands
• Alcohol / beverage brands
• Lifestyle or challenger brands
• Creative agencies
• Digital-first consumer brands

Key Responsibilities

Creative & Brand Leadership

• Own and drive the overall creative vision and brand direction.
• Ensure all creative output aligns with brand tone, identity, and business objectives.
• Lead concept development across campaigns, digital, social, video, internal communications, and brand initiatives.
• Maintain consistency across all customer touchpoints.

Team Management

• Lead, mentor, and inspire a multidisciplinary creative team including:
• Social media
• Copywriting
• Multimedia design
• Videography
• Marketing interns
• Foster a high-performance creative culture focused on innovation and execution excellence.

Campaign & Content Oversight

• Oversee design, copy, video, photography, and multimedia content.
• Approve and refine creative work before final release.
• Ensure campaigns are visually compelling, strategically aligned, and results-driven.

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, HR, Retentions, Client Services, and leadership teams.
• Translate business objectives into impactful creative campaigns.
• Present concepts and rationale clearly to stakeholders and executives.

Performance Marketing & Strategy

• Lead performance-focused creative campaigns with measurable ROI objectives.
• Use campaign analytics, customer insights, and market trends to guide creative decisions.
• Balance creativity with commercial impact and growth metrics.

Operational Management

• Ensure projects are delivered on time and within budget.
• Improve workflows, creative processes, and team efficiencies.
• Drive accountability and execution standards across the department.

Requirements

Experience

• Minimum 5 years’ experience in a senior creative leadership role.
• Strong experience leading multidisciplinary creative teams.
• Proven track record building bold, culturally relevant campaigns.

Education

• Degree or diploma in:
• Graphic Design
• Advertising
• Fine Arts
• Media
• Communication
• Or related field

Key Skills

• Strong conceptual and strategic thinking
• Excellent storytelling and brand-building ability
• Exceptional communication and presentation skills
• Strong leadership and mentoring capability
• Highly organised and execution-focused
• Deep understanding of social, digital, and performance marketing
• Ability to balance creativity with business outcomes

Candidate Profile

The ideal candidate is:

• Witty and culturally aware
• Brand obsessed
• Strategic and commercially savvy
• Dynamic and energetic
• Highly collaborative
• Comfortable in fast-moving environments
• Strong both creatively and operationally

Additional Information

• Flexible / hybrid working environment
• Strong growth and development opportunities
• Collaborative and innovative culture
• High-performance creative environment
• Competitive salary package based on experience and fit

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

A fast-growing tech-driven consumer brand is looking for a highly creative, strategically minded Creative Director to lead and elevate its full creative function.

This role is suited to someone witty, culturally aware, commercially sharp, and deeply brand-focused — someone who understands how to build memorable campaigns with a strong tone of voice and high visual impact.

The environment is fast-paced, collaborative, and performance-driven. The successful candidate will work closely with Sales, HR, Retentions, Client Services, and Executive leadership across all campaigns and brand initiatives.

Creative team size: approximately 21 people.

Ideal backgrounds include bold consumer-facing brands known for strong personality, humour, culture-driven marketing, or distinctive brand storytelling. Experience does not need to come from insurance.

Examples of suitable environments:

• QSR / restaurant brands
• Alcohol / beverage brands
• Lifestyle or challenger brands
• Creative agencies
• Digital-first consumer brands

Key Responsibilities

Creative & Brand Leadership

• Own and drive the overall creative vision and brand direction.
• Ensure all creative output aligns with brand tone, identity, and business objectives.
• Lead concept development across campaigns, digital, social, video, internal communications, and brand initiatives.
• Maintain consistency across all customer touchpoints.

Team Management

• Lead, mentor, and inspire a multidisciplinary creative team including:
• Social media
• Copywriting
• Multimedia design
• Videography
• Marketing interns
• Foster a high-performance creative culture focused on innovation and execution excellence.

Campaign & Content Oversight

• Oversee design, copy, video, photography, and multimedia content.
• Approve and refine creative work before final release.
• Ensure campaigns are visually compelling, strategically aligned, and results-driven.

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, HR, Retentions, Client Services, and leadership teams.
• Translate business objectives into impactful creative campaigns.
• Present concepts and rationale clearly to stakeholders and executives.

Performance Marketing & Strategy

• Lead performance-focused creative campaigns with measurable ROI objectives.
• Use campaign analytics, customer insights, and market trends to guide creative decisions.
• Balance creativity with commercial impact and growth metrics.

Operational Management

• Ensure projects are delivered on time and within budget.
• Improve workflows, creative processes, and team efficiencies.
• Drive accountability and execution standards across the department.

Requirements

Experience

• Minimum 5 years’ experience in a senior creative leadership role.
• Strong experience leading multidisciplinary creative teams.
• Proven track record building bold, culturally relevant campaigns.

Education

• Degree or diploma in:
• Graphic Design
• Advertising
• Fine Arts
• Media
• Communication
• Or related field

Key Skills

• Strong conceptual and strategic thinking
• Excellent storytelling and brand-building ability
• Exceptional communication and presentation skills
• Strong leadership and mentoring capability
• Highly organised and execution-focused
• Deep understanding of social, digital, and performance marketing
• Ability to balance creativity with business outcomes

Candidate Profile

The ideal candidate is:

• Witty and culturally aware
• Brand obsessed
• Strategic and commercially savvy
• Dynamic and energetic
• Highly collaborative
• Comfortable in fast-moving environments
• Strong both creatively and operationally

Additional Information

• Flexible / hybrid working environment
• Strong growth and development opportunities
• Collaborative and innovative culture
• High-performance creative environment
• Competitive salary package based on experience and fit

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• 1–3+ years experience in Social Media Management, Content Creation, or Digital Marketing
• Bachelor’s Degree in Marketing or related field
• Strong content creation skills across Reels, TikTok, Instagram, and Meta platforms
• Experience with community management and social media strategy
• Comfortable capturing event, lifestyle, and promotional content
• Strong understanding of social trends, viral formats, and engagement strategies
• Advanced Microsoft Office skills
• Ability to work occasional weekends/public holidays for events and campaigns

Responsibilities:

• Create and publish weekly social media content across multiple brands
• Capture and edit photo/video content for campaigns, events, and activations
• Develop reels, carousel posts, static content, and trend-driven campaigns
• Repurpose high-performing content to improve reach and engagement
• Manage online communities and audience engagement
• Coordinate UGC content and collaborate with content contributors
• Work closely with marketing teams to align campaigns and brand messaging
• Support promotional campaigns and boosted content on Meta platforms
• Maintain consistent brand tone, visuals, and digital presence across platforms

Ideal Background:

• Hospitality, lifestyle, restaurant, nightlife, student accommodation, or consumer brand experience advantageous
• Strong creative eye and understanding of social-first content
• Comfortable working in fast-paced, content-heavy environments

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• 1–3+ years experience in Social Media Management, Content Creation, or Digital Marketing
• Bachelor’s Degree in Marketing or related field
• Strong content creation skills across Reels, TikTok, Instagram, and Meta platforms
• Experience with community management and social media strategy
• Comfortable capturing event, lifestyle, and promotional content
• Strong understanding of social trends, viral formats, and engagement strategies
• Advanced Microsoft Office skills
• Ability to work occasional weekends/public holidays for events and campaigns

Responsibilities:

• Create and publish weekly social media content across multiple brands
• Capture and edit photo/video content for campaigns, events, and activations
• Develop reels, carousel posts, static content, and trend-driven campaigns
• Repurpose high-performing content to improve reach and engagement
• Manage online communities and audience engagement
• Coordinate UGC content and collaborate with content contributors
• Work closely with marketing teams to align campaigns and brand messaging
• Support promotional campaigns and boosted content on Meta platforms
• Maintain consistent brand tone, visuals, and digital presence across platforms

Ideal Background:

• Hospitality, lifestyle, restaurant, nightlife, student accommodation, or consumer brand experience advantageous
• Strong creative eye and understanding of social-first content
• Comfortable working in fast-paced, content-heavy environments

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• 1–3+ years experience in Social Media Management, Content Creation, or Digital Marketing
• Bachelor’s Degree in Marketing or related field
• Strong content creation skills across Reels, TikTok, Instagram, and Meta platforms
• Experience with community management and social media strategy
• Comfortable capturing event, lifestyle, and promotional content
• Strong understanding of social trends, viral formats, and engagement strategies
• Advanced Microsoft Office skills
• Ability to work occasional weekends/public holidays for events and campaigns

Responsibilities:

• Create and publish weekly social media content across multiple brands
• Capture and edit photo/video content for campaigns, events, and activations
• Develop reels, carousel posts, static content, and trend-driven campaigns
• Repurpose high-performing content to improve reach and engagement
• Manage online communities and audience engagement
• Coordinate UGC content and collaborate with content contributors
• Work closely with marketing teams to align campaigns and brand messaging
• Support promotional campaigns and boosted content on Meta platforms
• Maintain consistent brand tone, visuals, and digital presence across platforms

Ideal Background:

• Hospitality, lifestyle, restaurant, nightlife, student accommodation, or consumer brand experience advantageous
• Strong creative eye and understanding of social-first content
• Comfortable working in fast-paced, content-heavy environments

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• 1–3+ years experience in Social Media Management, Content Creation, or Digital Marketing
• Bachelor’s Degree in Marketing or related field
• Strong content creation skills across Reels, TikTok, Instagram, and Meta platforms
• Experience with community management and social media strategy
• Comfortable capturing event, lifestyle, and promotional content
• Strong understanding of social trends, viral formats, and engagement strategies
• Advanced Microsoft Office skills
• Ability to work occasional weekends/public holidays for events and campaigns

Responsibilities:

• Create and publish weekly social media content across multiple brands
• Capture and edit photo/video content for campaigns, events, and activations
• Develop reels, carousel posts, static content, and trend-driven campaigns
• Repurpose high-performing content to improve reach and engagement
• Manage online communities and audience engagement
• Coordinate UGC content and collaborate with content contributors
• Work closely with marketing teams to align campaigns and brand messaging
• Support promotional campaigns and boosted content on Meta platforms
• Maintain consistent brand tone, visuals, and digital presence across platforms

Ideal Background:

• Hospitality, lifestyle, restaurant, nightlife, student accommodation, or consumer brand experience advantageous
• Strong creative eye and understanding of social-first content
• Comfortable working in fast-paced, content-heavy environments

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• 1–3+ years experience in Social Media Management, Content Creation, or Digital Marketing
• Bachelor’s Degree in Marketing or related field
• Strong content creation skills across Reels, TikTok, Instagram, and Meta platforms
• Experience with community management and social media strategy
• Comfortable capturing event, lifestyle, and promotional content
• Strong understanding of social trends, viral formats, and engagement strategies
• Advanced Microsoft Office skills
• Ability to work occasional weekends/public holidays for events and campaigns

Responsibilities:

• Create and publish weekly social media content across multiple brands
• Capture and edit photo/video content for campaigns, events, and activations
• Develop reels, carousel posts, static content, and trend-driven campaigns
• Repurpose high-performing content to improve reach and engagement
• Manage online communities and audience engagement
• Coordinate UGC content and collaborate with content contributors
• Work closely with marketing teams to align campaigns and brand messaging
• Support promotional campaigns and boosted content on Meta platforms
• Maintain consistent brand tone, visuals, and digital presence across platforms

Ideal Background:

• Hospitality, lifestyle, restaurant, nightlife, student accommodation, or consumer brand experience advantageous
• Strong creative eye and understanding of social-first content
• Comfortable working in fast-paced, content-heavy environments

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

The main purpose of the Receptionist role is to serve as the first point of contact for visitors by warmly welcoming and assisting them with wayfinding within the office. The role also involves managing incoming calls and client queries, while providing general administrative support, including maintaining meeting room bookings, coordinating appointments, and ensuring smooth day-to-day front office operations.

RECEPTIONIST DUTIES AND RESPONSIBILITIES

Reception Administrative Responsibilities

• Serve as the face of the company and create a positive and professional office atmosphere.
• Managing the reception area by always keeping it tidy and presentable.
• Maintain office security by controlling access via the reception desk.
• Attend to all walk-in customers and couriers.
• Answering and screening calls for the Epsidon Holdings switchboards timeously, taking messages, and redirecting calls.
• Prepare the Coffee Station in the morning and make sure everything is ready for the day
• Manage meeting rooms calendars which include assisting staff with booking meeting rooms and assisting with meeting room setup where needed.
• Receive and distribute deliveries and mail.
• Organize a roster for relief receptionists to ensure all functions are always covered and assist with training of all new reception relief staff.
• Assist with day-to-day issues that might arise at reception.
• Managing and keeping an inventory by doing stock take of office supplies.
• Arranging new staff stationery as and when required.
• Compiling birthday list and long-term certifications for the month and then publishing them on company team’s platform.

Additional Responsibilities

• Report any issues pertaining to the building to the Office Manager.
• Ensure the reception runs smoothly and liaise with IT to ensure the telephone system is always functioning.
• Work hand in hand with the CPT PA for any maintenance requirements or issues pertaining to the offices

 REQUIREMENTS: 

Minimum Qualifications :

• Matric/ Grade 12
• Relevant Office Administration or Reception certification will be advantageous
• Computer literacy with good working knowledge of Microsoft Office Packages (Outlook, Word, Excel, Teams)
• 2 – 4 years’ experience in a Receptionist, Front Office, or Office Administration role
• Experience working in a corporate or professional office environment
• Experience coordinating office facilities, meeting rooms, visitors, and general office administration
• Exposure to Health & Safety coordination or compliance administration will be advantageous

Skills and Abilities:

• Excellent verbal and written communication skills
• Professional telephone etiquette and customer service skills
• Strong organisational and administrative abilities
• Strong attention to detail and ability to multitask effectively
• Ability to take initiative and work proactively with minimal supervision
• Ability to remain calm, professional, and solution-driven under pressure
• Strong interpersonal skills with the ability to engage with people at all levels
• Strong sense of accountability, ownership, and reliability
• Ability to handle confidential information professionally and discreetly
• Good time management and prioritisation skills
• Strong problem-solving ability and willingness to assist beyond core responsibilities
• Ability to work independently and collaboratively within a team environment
• Basic understanding of office Health & Safety practices and workplace compliance requirements
• Presentable, professional, and service-oriented demeanour

Ability to meet Job Requirements:

• Ability to meet Job Requirements:
• Fluent in English.
• Reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

This position acts as the key product expert for Open-Source solutions, providing technical and commercial guidance to internal stakeholders and reseller partners, while identifying new business opportunities, supporting demand generation initiatives, and ensuring successful product lifecycle management.

Open-Source Product Manager Job Duties and Responsibilities

• Product Management & Vendor Engagement
• Understand and manage the full Open Source / Linux product portfolio
• Build and maintain strong vendor relationships
• Participate in quarterly business reviews (QBRs) with vendors
• Drive vendor compliance and alignment with business objectives
• Stay up to date with vendor programs, licensing, and product roadmaps
• Obtain relevant certifications for product credibility and expertise over time
• Provide product training to internal teams and channel partners
• Contribute to brand administration and product lifecycle management

Sales & Business Development

• Align with vendor and brand sales strategies to achieve revenue targets
• Support regional sales teams in growing Open-Source product sales
• Identify and develop new business opportunities within the channel
• Increase in customer and reseller base (channel expansion)
• Drive and support vendor alliance partnerships
• Assist with quotations, deal structuring, and opportunity management
• Manage lead follow-up and pipeline development

Marketing & Demand Generation

• Collaborate with the Brand Manager to develop and execute quarterly marketing plans
• Drive vendor-led and brand-led marketing initiatives
• Support campaigns, incentives, and promotional activities
• Drive event participation and partner engagement activities
• Contribute to weekly and monthly marketing communication (mailers, promotions, etc.)
• Support demand generation initiatives across the reseller channel.

Stakeholder & Channel Management

• Manage reseller expectations through coordination with internal teams (Operations, Procurement, Pre-Sales, Brand)
• Build strong relationships with channel partners and vendors
• Support partner enablement and ensure consistent communication flow
• Act as the product expert for Open-Source solutions within the organisation

People Management

• Managing resellers’ expectations by engaging with Operations, Brand, Procurement, and Pre-sales teams to support all Reseller requests.
• Attend training provided by Vendors to become totally self-sufficient in the sales of products.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Minimum tertiary qualification required – National Diploma in Information Technology or equivalent.
• 2- 3 years of product management experience
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Knowledge of open-source products and programs.
• Strong understanding of ICT products, open source products, and services.
• Previous experience working in IT distribution will be advantageous.
• Valid driver’s license and own transport

Skills and Abilities:

• Self-motivated and proactive
• Strong communication and interpersonal skills
• Excellent relationship-building ability
• Ability to work across multiple teams and stakeholders
• Calm under pressure and solution-oriented
• High level of accountability and ownership
• Strong organisational and time management skills
• Takes initiative and drives outcomes independently

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

MAIN PURPOSE OF POSITION:

The role of an Internal Sales Support representative is to service the needs of a company’s existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

Internal Sales Support Job Duties and Responsibilities

Perform administration of reseller quotations

• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand’s products/services.
• Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
• CRM: – Load opportunity
• – Do/Load Quote
• – Check/Load Values (Cost and Selling price)
• – Leave in Identified with default close date
• – Add tracking notes; Sales will then be responsible from there.
• Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every week or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regard to the brand.
• Provide quote support on all DC and NW and CS brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications :

• Matric
• 2- 3 years of internal sales support experience within the ICT Distribution industry.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.

Ability to meet Job Requirements:

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

MAIN PURPOSE OF POSITION:

The role of an Internal Sales Support representative is to service the needs of a company’s existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

Internal Sales Support Job Duties and Responsibilities

Perform administration of reseller quotations

• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand’s products/services.
• Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
• CRM: – Load opportunity
• – Do/Load Quote
• – Check/Load Values (Cost and Selling price)
• – Leave in Identified with default close date
• – Add tracking notes; Sales will then be responsible from there.
• Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every week or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regard to the brand.
• Provide quote support on all DC and NW and CS brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications :

• Matric
• 2- 3 years of internal sales support experience within the ICT Distribution industry.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.

Ability to meet Job Requirements:

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

MAIN PURPOSE OF POSITION:

The role of an Internal Sales Support representative is to service the needs of a company’s existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.

Internal Sales Support Job Duties and Responsibilities

Perform administration of reseller quotations

• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand’s products/services.
• Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
• CRM: – Load opportunity
• – Do/Load Quote
• – Check/Load Values (Cost and Selling price)
• – Leave in Identified with default close date
• – Add tracking notes; Sales will then be responsible from there.
• Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every week or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regard to the brand.
• Provide quote support on all DC and NW and CS brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Vendor product and process knowledge

• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
• Maintain a high standard in the quality of the work delivered.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications :

• Matric
• 2- 3 years of internal sales support experience within the ICT Distribution industry.

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills.

Ability to meet Job Requirements:

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

We are looking for an experienced, motivated Sales Manager to join our Management Team working from our regional office located in Westville. To achieve the forecasted sales, We require a competent Solution sales driven Sales Manager who can plan, execute and oversee their sales team effectively. The Sales Manager will be responsible for overseeing daily activities of their sales team including.

Duties

• Daily planning and monitoring of their sales team.
• Activity
• Planning
• Canvassing – in the field work
• Customer meetings
• Pipeline management
• Reporting – daily weekly and monthly
• Hiring and training
• Team discipline

Responsibilities

• Overseeing local and regional sales, promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Making data-informed decisions to drive performance and resource allocation
• Overseeing and directing performance of the sales team
• Identifying emerging markets / areas / avenues to find new sales
• Overseeing local and regional sales, promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Making data-informed decisions to drive performance and resource allocation
• Overseeing and directing performance of the sales team
• Identifying emerging markets / areas / avenues to find new sales

If you can cut through the noise like a gladiator while inspiring your team like Rassie Erasmus, we reckon we’re onto a winning combination!

Job Purpose:

The Sales Executive will be responsible for promoting and selling products and services (channel sales).

Responsibilities:

Sales and Business Development

• Achieve 100% of Gross Profit Target by the end of each month (Epicor).
• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
• Seek out new revenue generating opportunities to ensure that company targets are met.
• Identify client markets and design a sales strategy to fit each client’s requirements.
• Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
• Obtain 3 new customers in each quarter of the FY (Epicor).
• Identify new business opportunities and network on a constant basis to grow client/customer base.

Customer Service

• Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
• Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
• Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
• Follow-up with work in progress to ensure customer satisfaction.

Procedures

• Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
• Provide product/service knowledge internally where required.
• Always follow Company sales procedures (ISO).
• Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
• Respond to messages received through e-mail, telephone, or other communication tools.
• Take steps to ensure calls or messages are being responded to when not available.
• Maintain reliable, up-to-date customer records.
• Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
• Escalate problems to the Operations Manager promptly when special intervention is required.
• Manage demo orders according to the stipulated time frame as set out on the demo forms.
• Assist Finance with any queries relating to outstanding amounts as required.

Qualification and Experience:

• Matric.
• Tertiary qualification in sales and/or marketing would be advantageous.
• Driver’s license required.
• Minimum 3 years’ experience in sales; target driven environment at similar level.

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management

The Digital Marketing Specialist will be responsible for managing and maintaining all digital marketing efforts for the company, including website management, social media, digital campaigns, and reporting. This role requires strong skills in content management, SEO, social media engagement, and PPC campaign management. The ideal candidate will be able to create engaging content, track performance metrics, and develop strategies to enhance the company’s online presence.

Performance Standards

Maintain Company Websites:

• Ensure content on all company sites is kept up-to-date, relevant and accurate.
• Assist with the creation of new landing pages (dual responsibility with manager)
• Ensure that the content of all sites is well-structured and easy to find from a UX perspective. (dual responsibility with manager)
• Apply SEO best practices to company websites.
• Assist with content updated and management for the company websites.
• Keep copy up to date and create new content at appropriate times.
• Assist with website troubleshooting

Social Media Management:

• Review and create social media content that is engaging,
• relevant and aligned to campaign objectives.
• Post and schedule organic social media on buffer for group companies. Ensuring that content is reviewed before posting and links are working correctly.
• Social media reporting. Monthly buffer reports per division/group companies and strategies for improvements to organic posting.
• Managing the day-to-day handling of all channels such as LinkedIn, Facebook, Tik-Tok, Twitter, Instagram & YouTube – adapting content to suit the different channels. Messenger management based on response templates approved by group companies.

Assist with Digital Campaigns:

• Assist with the creation of digital marketing plans and strategies.
• Monitor redirects, click rate, bounce rate, and other KPIs.
• Keep a project sheet for all campaigns.
• Set up and Manage PPC campaigns and budgets effectively. Weekly reporting on budget spend to Creative and Digital Marketing Manager.
• Manage lead generation campaigns for the group companies and brands.
• Prepare and present campaign reports regularly (weekly). Look at studio consolidation for reporting.

General:

• Prepare and present reports regularly.
• Manage and update all marketing tools and resources.
• Stay up to date with developments and generate new ideas to draw the audience’s attention across all online marketing mediums.
• Provide creative ideas for lead generation, lead qualification, communication, brand awareness, and engagement.
• Manage, track, and report digital marketing activities and ROIs

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map de-signed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications:

• Matric
• Bachelor’s degree in marketing, Digital Marketing, Communications, or a related field.

Minimum Experience:

• Minimum of 3 years’ experience in digital marketing or a similar role.
• Proven track record of managing and executing successful SEO, PPC, and social media campaigns.
• Experience in managing and maintaining company websites.
• Hands-on experience with marketing tools such as Google Analytics, Google Ads, Buffer, HubSpot, or simi-lar platforms.
• Strong understanding of UX/UI principles and SEO best practices.
• Physical Requirements:
• Reliable transportation.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

The Pre-Sales Engineer role entails, among others, aligning with specified technologies, designing and building accurate technology configurations and solutions by studying and understanding partner technologies.

Identify Client requirements by researching and analysing their needs.

Know and support the Service Providers with Lenovo solutions.

Keep current with new Lenovo product releases.

Hold certification on Lenovo as a Technology Architect or Implementation Engineer. 

Articulate Lenovo roadmaps and solutions to the Account Managers.

Assist the Clients with product trends and consult with them to assist in rolling out new products and features for business growth and tenant requirements.

Assist the Brand with technical tasks that they require

Lenovo Pre-Sales Engineer Job Duties and Responsibilities.

• Weekly engagement with vendor technical counterparts.
• Pro-active partner technical engagement per month.
• Partner engagements with sales.
• All technical pre- and post-sales as required by Brand.
• Perform requested technical accurately inside SLA.
• Comprehensive communication to all shareholders.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Grade 12

• Computer Science Degree, or a Diploma in network engineering.
• 3 years of server and storage pre-sales engineering experience.

Skills and Abilities:

• Lenovo storage certifications.
• Consulting skills
• Architecting skills
• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office. 

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

The main purpose of the  Brand Manager encompasses a wide range of responsibilities of the product’s life cycle, and you will oversee a products, or part of it, from ideation to distribution.

Brand Manager Job Duties and Responsibilities.

Business Strategy Development and Execution

• Training on vendor processes and systems
• Involving partners in vendor training and events
• Ensure operational excellence of the vendor within the partner.
• Orders are placed on the vendor timeously.
• Quotes are fast and accurate.
• Credits are passed by the vendor and to the reseller/partner.
• ETA and delivery information
• Escalation of partner operational issues at vendor and focus on resolution.
• Understand the development strategy for the vendor and implement it in the SBM sector.
• Increase customer coverage / count for vendors and Partners.
• Increase vendor product coverage.
• Increase geographic coverage.
• Define and document a development plan with each partner and focus on the execution
• Review the plan every quarter.
• Training and up-skilling of partners and First Distribution
• Development partner to grow sales and presales resources of the partner.
• Training on vendor sales tools

Vendor & Partner Relationship Management

• Technical, Presales
• Sales Management, Marketing, Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include.
• Marketing events
• Tele-campaigns
• Internal incentives
• Promotion of vendor events
• Driving vendor GTM’s with the partner
• Managing the vendor sales process
• Discount Management
• Lobbying support for partner at the vendor
• Margin management (ensuring the integrity of channel pricing)
• Vendor sales funnel management & reporting funnel to vendor
• Enlisting vendor support to drive the opportunity to closure
• Vendor relationship management
• Making sure that relationships are maintained with key vendor contacts who are required to be successful in quarterly reviews for the partner.
• Solution focus for each partner
• Vendors focus on each product.

Product Lifecycle Management

• Take ultimate responsibility for the revenue target allocated to the partner.
• Drive FD’s product focus within each respective partner
• Be the custodian of the vendor relationship at the partner.
• Ensure that vendors’ products are top of mind with all key stakeholders within the partner.
• Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand
• Provide marketing plans and GTM plans for the sales team
• Liaise with vendors and the industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities
• Clearly communicate product, market strategy, objectives and technical
• Strategic account management plan for all channel partners to be presented once a quarter as part of your quarterly review
• Monitor inventory (inventory turns, stock aging, stock days, obsolesces, stock-outs) for the stock to meet all key performance indicators
• Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing, and supply
• Manage orders and warranty returns
• Ensure that customer-related queries are effectively dealt with and solved
• Assist the team with other related functions when and where required
• Submit Weekly / Monthly/quarterly reports as required by management, vendors, and partners

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• Grade 12
• Tertiary Qualifications would be advantageous.
• 3 Years of Accounts Management / Product management experience in Networking
• 3 years of IT Distribution experience
• Excellent knowledge of MS Office suite is essential.
• Excellent understanding of Networking optics and Optical products

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills

Ability to meet Job Requirements

• Fluent in English
• Own reliable transport and a valid driver’s license

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

The AWS Partner Development Manager (PDM) is part of the AWS Brand Team, working closely with internal teams and AWS stakeholders to onboard, enable, and grow both new and existing AWS Partners.

The role focuses on partner recruitment and development, supporting progression through the AWS Partner Network (APN) tiers, expanding the base of transacting partners, and driving customer acquisition, AWS consumption, and professional services revenue. The PDM leverages a strong understanding of AWS programs, incentives, and benefits to position the value of AWS resell and help partners build and scale their practices.

With a solid understanding of First Distribution’s AWS value proposition, channel strategy, and billing processes, the PDM identifies new opportunities, acquires customers, and increases recurring cloud revenue. The role involves managing the full partner sales lifecycle, delivering demos, conducting readiness assessments, and supporting training, webinars, and co-sell initiatives in collaboration with technical teams.

The PDM also contributes to marketing and demand generation across commercial and public sector segments, while building strong relationships with technical and business stakeholders. A strong grasp of AWS commercial models, account structures, and billing operations is essential, along with the ability to engage effectively at an executive level.

AWS Partner Development Manager Job Duties and Responsibilities

• Delivering the AWS revenue number in focus AWS Partner accounts.
• Successfully onboard and grow new AWS Partners.
• Plan and execute AWS Partner Development plans and strategies with Partners.
• Accountable for planning and execution of all demand generation activities with allocated AWS Partners, including cadence and reporting on ROI and leads.
• Retention and growth of existing, allocated AWS Partners.
• Grow Partner AWS pipeline through joint partner/ and customer engagements, consulting and co-selling AWS solutions and services, and assisting partners in acquiring new customers.
• Plan, execute, track marketing and demand generation activities, including co-hosting of events, webinars, round tables, workshops, and immersion days, and assist Partners with lead follow-up and qualification.
• Present online, in webinars, and at face-to-face events on the AWS and First Distribution value proposition and associated programs and benefits.
• Central point of contact for allocated AWS Partners for all matters related to their AWS business.
• Contribute towards shaping and executing Partners’ AWS practice development activities and go-to-market strategies, and compiling business plans where required.
• Own, manage, execute, and report on allocated AWS and Partner referred AWS opportunities.
• Manage, track, and report on Partner MRR/ARR pipelines.
• Plan for and attend regular cadence with AWS Partners, Brand, and Vendor stakeholders.
• Drive and Achieve core AWS Partner Development KPI’s:

1. AWS APN Tier Progression
2. AWS Distribution Seller training and certification
3. AWS Distribution Seller marketing and demand generation
4. AWS Distribution Seller specialization, program qualification, and adoption
5. AWS Partner revenue targets
6. AWS Partner MRR pipeline growth
7. AWS Rapid Goals
8. Billing and Support SLAs

Internal training associated with competencies

During the first week of your employment, you’ll be presented with a meticulously crafted learning map and AWS Ramp-up Plan designed to seamlessly guide you through your on-the-job training experience.

Requirements

• Grade 12 (Matric) required; a tertiary qualification, such as a BSc in Computer Science, a four-year IT or Business-related diploma, and/or a relevant postgraduate qualification is preferred.
• Minimum of 5 years’ experience in Software Sales/Business Development/Account Management experience is highly desirable
• Knowledge of AWS Programs and benefits preferred
• Valid and current AWS Cloud Practitioner Certification preferred

Skills and Competencies

• Highly self-motivated, with a strong sense of ownership and personal accountability.
• Excellent verbal and written communication skills.
• Strong relationship management and self-management capabilities.
• Proactive, with the ability to take initiative and drive outcomes independently.
• Demonstrates the ability to collaborate effectively with diverse stakeholders.
• Maintains composure and sound judgment in high-pressure environments.
• Proven experience in account management or a related field.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization.
• Very strong organisational and time management skills.

Ability to Meet Job Requirements

• Fluency in English, with strong proficiency in both written and verbal communication, enabling effective engagement with internal teams, partners, and customers.
• Own reliable transport and a valid driver’s license, with the ability and willingness to travel as required (local and abroad) to attend partner/vendor engagements, customer meetings, and industry events.
• Highly developed administrative skills, with strong attention to detail, accuracy, and the ability to manage multiple tasks and priorities effectively.
• Advanced proficiency in Microsoft Office (including Excel, Word, PowerPoint, and Outlook), with the ability to produce professional documentation, reports, and presentations.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

NOTE

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavours to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

Create, implement, and manage project plans for various marketing activities.

• Prepare marketing plans for the company and its vendors.
• Implement and coordinate approved marketing activities in the quarterly marketing plans for the company and its vendors.
• Liaise with all role players: Vendors, Product managers, Suppliers, and Marketing team.
• Keep an updated task list and project sheet for all marketing activities and events.
• Schedule regular progress meetings with Brand Managers to ensure activities are car-ried out as per the approved marketing plan.
• Obtain approval and sign-off from Brand Managers for marketing activities.
• Maintain a tracking sheet for all marketing activities.
• Manage Marketing budgets.
• Manage marketing briefs for marketing activities.

Liaise with suppliers for events and branded marketing collateral

• Keep and maintain an updated trusted supplier database.
• Manage the procurement process with Brand managers and suppliers. From sourcing to final delivery.
• Negotiate the best pricing and best quality.
• Ensure that all vendors and company brand guidelines are adhered to.

Plan and execute internal and external company events as well as regional events

• Assist with company regional events and functions.
• Keep a project sheet for all events and functions.
• Liaise with trusted suppliers.
• Manage event budget to prevent overspending.
• Assist with setup and registration.
• Manage all suppliers and processes required for a successful event.
• Create a post-event report for all events.
• Book and make travel arrangements if required.

Vendor Portal Administration

• Responsible for maintaining and updating the vendor marketing portal with marketing activities.
• Submit claims with POE as per vendor requirements.
• Work closely with the finance administrator regarding quotes and invoices related to marketing projects.

Internal training associated with competencies:
Adhere and complete the Company Learning Map issued during the first week of employment to meet the expectation.

Minimum Qualification:

• Marketing Diploma

Minimum Experience:

• 5 Years of relevant experience in Marketing

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Own Transport.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed` faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role.

 Veeam Business Development Manager Job Duties and Responsibilities.

Product & Vendor Program Management

• Develop a deep understanding of the Veeam product portfolio, positioning it effectively within the data protection and resilience market.
• Achieve and maintain all relevant Veeam certifications.
• Manage brand administration and vendor reporting requirements.
• Maintain a strong and collaborative relationship with Veeam vendor stakeholders.
• Contribute to Quarterly Business Reviews (QBRs) with the vendor.
• Ensure compliance with all vendor programs, incentives, and operational requirements.
• Develop and execute the vendor growth strategy for the African partner ecosystem.
• Monitor and drive run-rate business performance and identify opportunities for acceleration.
• Manage pricing programs, promotions, and incentives aligned with vendor objectives.

Partner Development & Enablement (Unmanaged Partner Focus)

• Identify, recruit, and activate new partners across Africa.
• Grow engagement and revenue within the unmanaged partner community.
• Deliver training and enablement sessions for both internal teams and channel partners.
• Build strong relationships with key resellers, MSPs, and service providers.
• Enable partners to position Veeam data resilience and cloud solutions effectively.
• Support partners with deal strategy, opportunity development, and pipeline growth.

Marketing & Demand Generation

• Collaborate with the Brand Manager to develop and execute the annual and quarterly marketing strategy.
• Drive partner-led demand generation campaigns.
• Execute weekly and monthly partner communications, campaigns, and incentive programs.
• Coordinate marketing initiatives such as:
• Webinars
• Partner enablement events
• Campaigns and promotions
• Vendor-funded initiatives
• Manage lead generation and lead follow-up processes with partners and internal sales teams.
• Align marketing activities with Veeam’s global and regional campaigns.

Sales Enablement & Revenue Growth

• Align sales activities with Veeam’s vendor strategy and First Distribution’s sales objectives.
• Support all regional sales teams across:
• Johannesburg
• Cape Town
• Durban
• Port Elizabeth
• Broader African regions

• Design and execute Veeam sales plays and campaigns.
• Drive strategic alliances and ecosystem partnerships.
• Analyse business performance including:

• Run-rate revenue
• Pipeline
• Partner contribution
• Regional performance

• Increase customer breadth and partner coverage across Africa.
• Act as the internal champion for the Veeam brand, ensuring strong awareness and engagement internally.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Grade 12 (Matric).
• Relevant tertiary qualification in Business, IT, or Marketing would be advantageous.
• 3- 5 years’ experience in product management, vendor management, or business development within the ICT distribution industry.
• Experience working with backup, disaster recovery, or data protection technologies.
• Experience working with channel partners or MSP ecosystems.

Technical Knowledge:

• Knowledge of the following technology areas would be beneficial:
• Backup & Replication solutions (e.g., Veeam Software)
• Cyber Security
• Datacentre infrastructure
• Virtualization platforms
• Server and storage technologies
• Cloud and hybrid data protection solutions

Skills and Abilities:

• Self-motivated and results-driven.
• Strong communication and presentation skills.
• Excellent relationship management and partner engagement skills.
• Ability to manage multiple stakeholders, including vendors, partners, and internal teams.
• Strong business planning and strategic thinking ability.
• Proactive and takes initiative.
• Ability to perform effectively under pressure.
• Strong organizational and self-management skills.

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and other business-related travel.

 NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

Achieving sales targets set for the region and customer sets assigned to the Sales Specialist.  Effectively execute business activities to support sales and incremental revenue in support of the Veeam & ExaGrid brand.

Veeam & Exagrid Sales Specialist Job Duties and Responsibilities.

Sales & Account Management

• Identify and build relationships with all stakeholders in your assigned customers.
• Build a trusted advisor relationship with customers.  Be the go-to person for all things for your Veeam & ExaGrid customers.
• Execution and ownership of business plans with partners
• Drive sales activities in accordance with the business plans
• Generate and maintain reports on current forecasts and pipelines.
• Recruit new business partners in your territory if required to meet targets.
• Meet and exceed monthly, quarterly, and yearly targets set by the business.
• Achieve alignment with vendor revenue targets.
• Maintain Accurate CRM records for all opportunities being managed.
• Manage the entire sales cycle from the time of quoting until the deal is fully paid

Marketing Plan

• Forecast of marketing plan/activity for business partners.
• Plan and prepare specific demand generation activities per quarter based on increasing incremental business engagements.
• Partner events planning in conjunction with product and marketing specialists

Enablement

• Attain required Vendor product sales certifications yourself.
• Conduct effective enablement with customers together with Brand and Product Managers.
• Provide updated and current information to partners on business processes, products and procedures. 
• Conduct presentations to partners on vendor-specific products and features.
• Ensure that product and program updates are provided to partners 

Admin

• Maintain accurate sales pipeline data and notes on opportunities in the CRM system.
• Track your closed deals on dashboards to ensure accuracy.
• Ensure complete and accurate information is provided for orders and all criteria are met for a clean order.
• Be able to quote the products you sell yourself.

Internal training associated with competencies:

• During the first week of your employment, you’ll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

• Matric
• Diploma in IT or Business Management
• Min 3 years’ experience working in an IT sales environment selling datacentre, and ICT solutions

Skills and Abilities:

• Sound knowledge of data storage, replication, and backup enterprise solutions in the IT distribution industry.
• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills

Ability to meet Job Requirements:

• Fluent in English.
• Own reliable transport.

Office Requirements:

• Work-from-office environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office and other business-related travel.

NOTE:

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required within reason, to work outside of set duties and/or perform in more than one role

The Sales Manager is responsible for driving sales performance and achieving organizational objectives within the KZN and PE regions. This includes overseeing sales operations, managing key regional customer relationships, and streamlining sales processes. The role involves close collaboration with Brand Managers and Product Managers to ensure sales targets are met and business growth is maximized.

SALES MANAGER DUTIES AND RESPONSIBILITIES:

Strategic Leadership:

• Develop and implement strategic sales plans to achieve organizational sales targets and objectives.
• Provide vision and leadership to the sales team and brands, aligning their efforts with company goals and values.
• Collaborate with brand divisions to set goals and ensure alignment with overall company strategy

Team Management:

• Recruit, train, motivate, and manage a high-performing sales team, setting clear objectives and monitoring performance.
• Foster a culture of accountability, teamwork, and continuous improvement within the sales team.

Sales Operations