Ace Job Hub - Feed

Personal Trainer (Tenant)

Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Meyersdal)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Personal Trainer (Tenant)

Key Responsibilities:

Deliver 1-on-1 or small group personal training sessions.
Attract and retain your own client base within the club.
Maintain a visible and professional presence on the training floor.
Conduct complimentary intro sessions with new members.
Manage your own business admin, bookings, and schedule.
Promote a safe, clean and motivating environment.

Minimum Requirements:

Certified Personal Trainer (NQF Level 5 or higher).
Business acumen and self-management skills.
Friendly, professional demeanour.
Strong communication and motivational ability.

Opportunity Includes:

Discounted rental structure in month 1 and 2 for first-time tenants.
Ongoing training support and access to our PT Business School.
Exclusive uniform / gear.
Access to national club network and premium facilities.

Fitness Instructor

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Fitness Instructor

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Sales Consultant – Menlyn

Your Purpose…

The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities…

Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
Abide by the Virgin Active sales processes and systems provided by Virgin Active.
To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements…

We can’t live without…

Matric qualification essential.
Relevant tertiary qualification preferred (Sales and Marketing qualification).
A minimum 2 years’ experience within the sales industry.
Promotion and sales skills to sell the Virgin Active product and service effectively.
Proven track record of sales performance.
Plan daily activities to maximize results.
The ability to build and maintain rapport with key customers and identify new opportunities.
Telephone communication, and listening skills.
Excellent communication interpersonal and leadership skills essential.
Must be confident, polite and aware of the general matters taking place in the industry.
Must be customer centric
Must be able to analyse the market and use data to penetrate the market effectively.
Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
Understand and adhere to company systems and processes.
Must have excellent client relationship building skills across all customer demographics.

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Sales Consultant – Menlyn

Your Purpose…

The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.

Your Duties and Responsibilities…

Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
Abide by the Virgin Active sales processes and systems provided by Virgin Active.
To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements…

We can’t live without…

Matric qualification essential.
Relevant tertiary qualification preferred (Sales and Marketing qualification).
A minimum 2 years’ experience within the sales industry.
Promotion and sales skills to sell the Virgin Active product and service effectively.
Proven track record of sales performance.
Plan daily activities to maximize results.
The ability to build and maintain rapport with key customers and identify new opportunities.
Telephone communication, and listening skills.
Excellent communication interpersonal and leadership skills essential.
Must be confident, polite and aware of the general matters taking place in the industry.
Must be customer centric
Must be able to analyse the market and use data to penetrate the market effectively.
Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
Understand and adhere to company systems and processes.
Must have excellent client relationship building skills across all customer demographics.

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Sales Consultant – Table View

Your Purpose…

To change people’s lives for the better through wellness. We are passionate about supporting people to lead healthy, fulfilled lives by providing a space where they can focus on their physical, mental, and social well-being.

Our mission is to create an environment where wellness works for everyone. At Virgin Active, wellness is not just about fitness- it’s about creating real experiences that support members in their holistic health journey.

We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function – because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars that define who we are and how we deliver on our promise:

Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness.

Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.

Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.

Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered.

Your Duties and Responsibilities…

Plan each day and month to generate new leads, book new appointments, and present to customers to make sales to successfully reach and exceed a pre-defined sales target.
Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
Abide by the Virgin Active sales processes and systems provided by Virgin Active.
To maintain up-to-date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
To understand prospective members’ individual interests and requirements, build rapport, and match their interests and needs with our product.
Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
To review and analyse sales data and statistics, to plan effectively for the future, to increase sales and enhance our brand image.
Participate in sales meetings by sharing best practices, ideas, and making recommendations to generate new leads, increase sales, etc.
Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days, and corporate / community events, as well as in-club events as a Virgin Active brand ambassador.

Our Minimum Requirements…

We can’t live without…

A matric qualification is essential
A minimum of one year of experience working with people (sales, retail, hospitality, etc.)
Flexibility (Must be available to work weekends and shifts)
Good written and verbal communication skills
Must be computer literate

We’d like you to have…

Adaptability (must be able to adapt to a fast-paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Energetic and confident
Well-presented and well-groomed
Self-motivated (you don’t wait to be told what to do)
Resilient (you don’t give up after rejection)
Driven by earning commission
Agile, adaptable, and bold
Intensely focused on having a high impact
Team player

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions
The ability to be collaborative.
High Interpersonal skills (EQ)

Skin Therapist – Woolworths Pavilion

We have great opportunities for qualified skin therapists to work with the World’s no1 skincare brand! Dermalogica is looking for driven and passionate skin therapists to drive sales and business objectives and be a brand ambassador!
Do you want to be part of our tribe?
We are looking for confident professionals who are happy to engage with customers, converting them to be a Dermalogica devotee.

Key Responsibilities of our Retail Skin Therapists:
• Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
• Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
• Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
• Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.

Do you have the below skills?
• Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 2 years full time)
• Be able to work retail hours including evenings & weekends
• Have a passion for retailing and a sales track record
• Be confident in engaging with customers
• Self-motivated
• Proficiency in Microsoft Office

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)

Skin Therapist – Woolworths Pavilion

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)

Skin Therapist – Woolworths Canal Walk

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)

Skin Therapist – Woolworths Canal Walk

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)

Club-V Coach – Centurion

Your Purpose…

To maintain a quality product, delivering great classes and member service.
To ensure that children are kept entertained and active for the duration of their visit to Club-V and are supervised at all times.
To effectively manage the 2 consecutive hour rule in Club-V Max.
To effectively manage sales budgets and targets – equal to or greater than 100%.
To competently know and adhere to all emergency procedures.
To ensure all operating standards are met and to have knowledge of all operating standards.
To actively maintain a clean and safe environment according to Health and Safety Standards and Brand Standards.

Your Duties and Responsibilities…

To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
To ensure the delivery of activities and camps are of a high standard and are well prepared.
To ensure that participation stats are logged after each class and bookings are completed for holiday camps.
To ensure that access stats are timeously loaded on LSR.
To effectively manage sales budgets and targets – equal to or greater than 100%.
To ensure that sales administration is in place to avoid expiring contracts.
To proactively sell Club-V Max to prospective members and get referrals from guests, birthday parties and holiday camps.
To ensure that all relevant member documentation is received and cards are issued with photographs taken.
To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
To be able to provide examples of planned activities and activity rosters.
To maintain control of the Club-V Max environment.
To report any incidents immediately to the MOD/Club-V Manager.
To control stock within Club-V Max, including toys, arts and crafts, consumables, cleaning aids etc. using the relevant checklists.

Our Minimum Requirements…

We can’t live without…

A recognized Fitness Qualification
A Clear Criminal Check
Up to date First Aid Training
Up to date in-house Club-V Training
Up to date Active Play Training
Presentation skills
Group programming skills and able to execute a plan
Ability to conduct group classes for children
Able to work on Excel, Word and PowerPoint
Communication and motivational skills
Coaching and feedback skills
Affinity for children
Ability to entertain children
Able to conduct physical games and activities with confidence
Able to set-up and manage timetables
Able to learn and implement new juniors programmes.

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Club-V Coach – Centurion

Your Purpose…

To maintain a quality product, delivering great classes and member service.
To ensure that children are kept entertained and active for the duration of their visit to Club-V and are supervised at all times.
To effectively manage the 2 consecutive hour rule in Club-V Max.
To effectively manage sales budgets and targets – equal to or greater than 100%.
To competently know and adhere to all emergency procedures.
To ensure all operating standards are met and to have knowledge of all operating standards.
To actively maintain a clean and safe environment according to Health and Safety Standards and Brand Standards.

Your Duties and Responsibilities…

To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
To ensure the delivery of activities and camps are of a high standard and are well prepared.
To ensure that participation stats are logged after each class and bookings are completed for holiday camps.
To ensure that access stats are timeously loaded on LSR.
To effectively manage sales budgets and targets – equal to or greater than 100%.
To ensure that sales administration is in place to avoid expiring contracts.
To proactively sell Club-V Max to prospective members and get referrals from guests, birthday parties and holiday camps.
To ensure that all relevant member documentation is received and cards are issued with photographs taken.
To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
To be able to provide examples of planned activities and activity rosters.
To maintain control of the Club-V Max environment.
To report any incidents immediately to the MOD/Club-V Manager.
To control stock within Club-V Max, including toys, arts and crafts, consumables, cleaning aids etc. using the relevant checklists.

Our Minimum Requirements…

We can’t live without…

A recognized Fitness Qualification
A Clear Criminal Check
Up to date First Aid Training
Up to date in-house Club-V Training
Up to date Active Play Training
Presentation skills
Group programming skills and able to execute a plan
Ability to conduct group classes for children
Able to work on Excel, Word and PowerPoint
Communication and motivational skills
Coaching and feedback skills
Affinity for children
Ability to entertain children
Able to conduct physical games and activities with confidence
Able to set-up and manage timetables
Able to learn and implement new juniors programmes.

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Fitness Instructor

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Fitness Instructor

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Service Ambassador

Your Purpose…
The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities…

Conducting Front of House Duties

Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
1. Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
2. Retain members
  - Build member relations
  - Resolve complaints for each member or incident
  - Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise
1. Manage member adherence to club rules and standards
2. Manage member adherence to safety protocol
Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements…

We cannot live without…

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
Administer First Aid (valid First Aid Level 1 certificate)
Excellent relationship-building skills
Problem-solving skills
Good communication skills
Ability to resolve conflict

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Service Ambassador

Your Duties and Responsibilities…

Conducting Front of House Duties

Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
1. Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
2. Retain members
  - Build member relations
  - Resolve complaints for each member or incident
  - Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise
1. Manage member adherence to club rules and standards
2. Manage member adherence to safety protocol
Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements…

We cannot live without…

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
Administer First Aid (valid First Aid Level 1 certificate)
Excellent relationship-building skills
Problem-solving skills
Good communication skills
Ability to resolve conflict

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Fitness Instrutor

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Retentions Consultant

At Virgin Active, our purpose is to change people’s lives for the better through wellness. As a Retentions Consultant, you play a key role in supporting members on their holistic wellness journey by ensuring their access to our luxury wellness environments remains uninterrupted. Every interaction is an opportunity to inspire and empower members to take charge of their wellness journey while fostering a culture of trust, understanding, and transformation.

A day in the life of a Retention Consultant…

Proactively handle cancellation requests via outbound/inbound calls and written correspondence.
Engage with members to understand their concerns and offer tailored solutions that encourage continued membership.
Apply strong objection-handling and negotiation skills to maximize retention outcomes.
Use structured call flows and in-house methodology to identify member needs and match them with appropriate offerings.
Deliver empathetic, professional service aligned with Virgin Active’s values: being inspiring, always improving, doing the right thing, and having fun.
Adapt quickly to different campaigns, products, and retention strategies as required by the business.
Maintain compliance with all regulatory, contractual, and quality standards.
Accurately document all member interactions, offers, and outcomes in line with POPI and internal systems.
Address member queries, feedback, and complaints promptly and professionally.
Collaborate with other departments and leadership teams to support business goals and drive retention success.
Support business targets by reducing churn and improving member loyalty.
Work collaboratively with other departments and leadership teams to support the achievement of business outcomes and drive member retention success.
Prompt the business loyalty program

Our minimum requirements…

Experience & Background

Proven experience in retentions, sales, or customer service within a contact centre environment.
Ability to work across multiple campaigns, adapting quickly to changing business needs.

Skills & Competencies

Excellent persuasion, negotiation, and communication skills.
High emotional intelligence with the ability to manage sensitive conversations effectively.
Strong problem-solving and decision-making abilities.
Resilience and adaptability in a fast-paced, target-driven environment.
Commitment to member loyalty, with a focus on reducing churn and maximizing retention.
Ability to maintain compliance with all regulatory, contractual, and quality standards.
Skilled in accurate documentation of customer interactions and retention outcomes.

We’d like you to have…

Customer Centric Focus
Must display empathy and the ability to build rapport
Quality must be your key focus in delivering the result
Must have excellent influencing skills
Must be able to manage objection and be able to close calls
Must be able to work independently
Must be a good team player and treat the team with respect

We’d love you to have…

Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

Physiotherapist

Virgin Active Northgate is seeking a dedicated and qualified Physiotherapist to join our health and wellness team. This role is ideal for someone passionate about rehabilitation, injury prevention, and helping members achieve optimal physical performance.

Key Responsibilities
Assessment & treatment: Conduct thorough evaluations and deliver evidence-based physiotherapy interventions.
Rehabilitation programs: Design and implement tailored recovery plans for members.
Injury prevention: Educate members on safe exercise techniques and strategies to reduce risk.
Collaboration: Work closely with trainers and wellness staff to support holistic member care.
Member support: Provide ongoing guidance and motivation throughout recovery and performance journeys.
Requirements
Recognized physiotherapy qualification and professional registration.
Strong communication and interpersonal skills.
Experience in sports, fitness, or clinical physiotherapy settings advantageous.
A proactive, member-focused approach.
What We Offer
Access to Virgin Active’s premium facilities.
Opportunities for professional growth and development.
A supportive and dynamic team environment.
The chance to make a meaningful impact on members’ health and wellbeing.

Personal Trainer

Personal Trainer – Virgin Active Northgate

Virgin Active Northgate is seeking a qualified and motivated Personal Trainer to join our professional fitness team. The successful candidate will deliver exceptional training experiences, support members in achieving their health goals, and uphold the highest standards of safety and service.

Responsibilities:

Provide individualized and group training sessions.
Design effective fitness programs aligned with member objectives.
Engage with members on the gym floor to promote a supportive environment.
Ensure compliance with Virgin Active’s operational and safety standards.
Requirements:

Accredited fitness certification.
Strong interpersonal and communication skills.
Demonstrated passion for health and wellness.
Previous personal training experience preferred.
Virgin Active offers access to world-class facilities, continuous professional development, and a collaborative team culture.

Maintenance Operator

Your Purpose:

To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
Assisting with maintenance administration.
The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.

Your Duties and Responsibilities:

A: COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
1. Check job book, fitness checklist and open/close MOD checklist for faults.
2. Complete tasks from RAP sheet of brand standards and within time constraints.
3. Attend to breakdowns/incidents as required and within turn around time.
4. Receive instructions from daily meeting with Maintenance Technician/Manager.
5. Carry out preventative maintenance and service plans.
6. Be hands on in repair of all equipment, and premises (including outside of premises).
  A1: Complete daily tasks according to timelines and standards.
  
  A2: Work within all health & safety requirements.

Good general housekeeping.
Ensure cleanliness, hygienic, safe, tidy work areas.
Correct storage of tools, consumables and equipment.
To familiarise self with OSH Act.
To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.

B. Assisting with Maintenance Administration

B1: Complete stock control

Monitor regularly used consumables
Report need for replacement to management.

B2: Assist with reports

Complete pool logs.
Complete downtime reports.
Mark off completed tasks in job books.
Complete standard checklists for preventative maintenance.

Our Minimum Requirements:

We can’t live without:

Matric
1-2 years experience in a similar role

We’d like you to have:

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have:

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Fitness Instructor

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Club Administrator

Your Purpose…

To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.

Your Duties and Responsibilities…

Delivering Excellent Member Service

Resolve member queries and requests
- Respond & action member queries and requests within 24 hours.
- Ensure database is maintained by updating changes of member details as requested.
- Process refunds and follow up to ensure they are actioned timeously.
- Action any relevant changes on DIY in accordance with the Framework of Authority.
- Capture cancellation / change of information requests daily and follow up to ensure actioned.
- Log relevant member notes

Capture manual access stats
- In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs

Auditing

Audit all pre-printed stationery to ensure payments were received
Reconcile access card report to receipts to ensure payments were received
Complete incident reports and highlight any discrepancies with the Club General Manager
Perform daily, weekly & monthly audits to ensure compliance to audit requirements
Respond and correct findings from audit reports

Banking

Complete the banking process as per policy and procedures
Log cash losses on Risk Management site
Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
Complete till float counts

Check and Process Contracts

Check and process membership contracts
Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
Highlight any misrepresentation or contract discrepancies

Administer Payroll Processes in Club

Capture employee documentation (take on’s, transfers, terminations)
Check salary data received from HOD’s and ensure its submitted to NHO for payment
Action salary deductions
Check salary reports to ensure accuracy and correct remuneration of all staff
Reconcile and update leave documentation

Administer Orders

Place & receipt orders for pre-printed stationery, general stationery and uniforms

Petty Cash

Manage & issue petty cash as per policy & procedures
Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
Log cash losses on Risk Management site

Monitor and Control Uniform Stock

Reconcile uniform orders against deliveries
Issue uniform and ensure deductions are actioned
Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations

Effective Communications

Inform all departments of new admin policies and procedures
Provide training on admin policies and procedures to all staff as required
Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables

Managing and Developing Departmental Staff

Manage discipline and performance of staff
Training of department staff
- Develop growth plan for administration staff
- Arrange for training in line with growth & succession plan
- Maintain and update staff files of the Administration department

Our Minimum Requirements…

We can’t live without… (Minimum Requirements)

Matric grade 12 qualification
Relevant tertiary qualification
Minimum of 2-4 years in an administration or similar role
Advanced in finance and HRMS systems
Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
Be member centric in all dealings
Have exceptional organization and planning skills

We’d like you to have… (Attributes)

Have excellent communication skills
Must take a proactive approach
Be solutions oriented
Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.

We’d love you to have… (additional skills)

Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Club General Manager

Your Purpose…

Do the best work of your life by enabling experiences that help people live an active life
This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

Your Duties and Responsibilities…

Financial Management

Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
Manage club operating expenses through P&L management.
Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)

Facility Management

Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
Manage and oversee maintenance and utilities effectiveness and costs.
Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.

People Management

Responsible for the recruitment, development, and training of staff.
Ensure all information is communicated effectively to all club staff.
Implement and ensure the adherence to required policies, procedures, and systems.
Implement and ensure affective management of performance across departments.
Implement and ensure the adherence to required IR policies and procedures.

Service Experience

Ensure our members experience exceptional service within our facility.
Implement and sustain a strong member focus.
Provide solutions to members on queries and complaints in line with the company policy.
Ensure excellent customer service according to the brand standards.

Competitor Analysis

Understand how to mitigate competitor risk.
Conduct regular analysis of the competitor landscape.
Notify senior management of potential risk.

Our Minimum Requirements…

We can’t live without…

Matric or equivalent NQF level 4 is essential.
Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
Must have successfully completed the internal Learn to Fly programme.
Must be financially proficient and have a good financial acumen.
Must have a business owner approach.
Must have a solid understanding of the market, with good insight into the competition.
Must be able to manage multiple priorities.
Good customer relations and interpersonal skills.
A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
Proven track record working within an ever changing and pressurized environment.

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Fitness Instructor 45

Your Purpose…

To inspire people to live active lives
The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.

Your Duties and Responsibilities…

To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
Building relationships with members to achieve member retention
Conducting fitness initiatives to increase member retention
Adhering to operational & administrative requirements
Ensure the health and safety of members at all times
Actively managing ongoing training and self-development to keep abreast of industry changes
Actively assist and promote the ancillary products and services available to members

Our Minimum Requirements…

We can’t live without…

Matric qualification
Industry recognized fitness qualification essential
A minimum of 6 months experience within fitness
First Aid qualification with AED certification
Ability to work shifts which includes weekends and public holidays
Experience in member service (customer service)
Must be a people’s person and be able to assist and guide our members

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Service Ambassador 22.5

Your Duties and Responsibilities…

Conducting Front of House Duties

Control access into the facility
Communicate and provide information to staff, members and prospective members
Deliver on member needs and experiences from entry to exit
Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
Drive digital engagement with members on our various platforms as our digital offering evolves
1. Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
2. Retain members
  - Build member relations
  - Resolve complaints for each member or incident
  - Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

Promote safe exercise
1. Manage member adherence to club rules and standards
2. Manage member adherence to safety protocol
Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements…

We cannot live without…

Grade 12 Senior Certificate or NQF Level 4 equivalent
Successful completion of Reception Academy
Good understanding and knowledge of digital platforms
Sound knowledge of Virgin Active exercise experiences
Comprehensive understanding of the customer journey and the desired customer experience
Sound knowledge of club rules, operating standards and safety protocol
Minimum of 12 months experience within a face to face customer facing role
Proven ability to resolve member questions and queries
Embody the business values
People centric
Passionate about exercise

We’d like you to have…

Adaptability (must be able to adapt to a fast paced, changing environment)
Be curious (must be willing to succeed, seek opportunities to learn and grow)
Have a winning mentality (must be willing to go over and above to achieve success)
Must be motivated to achieve success.
A commitment to making a difference in people’s lives.
A Growth mindset
The ability to work independently.
Trustworthiness (must always act in doing the right thing)
A drive to create moments of magic for our members.
The ability to make decisions and take ownership and responsibility for the decision.
Action orientation
Administer First Aid (valid First Aid Level 1 certificate)
Excellent relationship-building skills
Problem-solving skills
Good communication skills
Ability to resolve conflict

We’d love you to have…

Wellness knowledge, beyond the health club
The ability to make quick and bold decisions.
The ability to be agile.
The ability to be collaborative.
High Interpersonal skills (EQ)

Collections Agent

Your Purpose….

The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationship with the member.

To collect the Virgin Active Way, collections agent must be polite and sensitive towards our members while also remaining committed to their purpose and persistence
Do the best work of your life by enabling experiences that help people live an active life
To make exercise irresistible
To focus on giving members an irresistible experience

Duties and Responsibilities….

To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
Our collections agents are responsible for handling arrear memberships telephonically or via written correspondence
It is their responsibility to collect arrears by using the in-house collections methodology and ensure these clients remain part of the Virgin Active family
Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered

Minimum Requirements….

We can’t live without…

Matric or equivalent qualification
Up to 3 years’ experience as collections agent/representative or similar sales role
Proven track record of successfully meeting collections budgets preferably over the phone
Outstanding negotiation skills with the ability to resolve issues and address complaints
Must be able to converse, read and understand English
Excellent communication and interpersonal skills
Must be resilient to handle customer rejection
An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email
Ability to be polite and compassionate without lacking confidence

We’d like you to have…

Customer centric focus
Must display empathy and ability to build rapport
Quality must be your key focus in delivering the result
Must have excellent influencing skills
Must be able to manage objection and be able to resolve calls
Must be able to work independently
Must be a good team player and treat the team with respect

We’d love you to have…

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Customer Service Agent

Be the Voice That Delivers Exceptional Customer Experiences !!!

Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.

What you’ll be doing:

Assisting customers who need help with their online orders and general inquiries.
Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
There are no follow-ups, so it’s all about resolving the issue during the call
Navigate multiple systems to research order details, resolve issues, and provide accurate, up-to-date information.
Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
Stay focused and positive while handling back-to-back calls, maintaining accuracy and strong documentation throughout .
Participate in regular coaching sessions and apply feedback to improve customer service skills

What we’re looking for:

Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
Minimum of One-year international customer service experience on an Omni channel campaign dealing with end-to-end queries.
USA or Australian campaign experience is advantageous
Ability to navigate approximately 15-20 systems/tools

Work Times:

US hours (must be flexible to work rotational shifts aligned to US time zones)

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy benefits that truly matters:

Performance based incentives
Tenure recognition bonuses
Continuous service rewards
Attendance based perks
Breakfast every Monday
Dignity packs
Growth and career development programmes
A collaborative, positive, people centric culture.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

Own it — take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create “WoW” moments for your customers every time.

Servant Leadership

Enable and empower all employees.
Our people are at the heart of our success.
Do the right thing
Be Empathetic
Be respectful to everyone, always
Act with integrity, even when no one is looking.

Winning Mindset

Bring your A‑game every day.
Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

Stay dedicated to continuous improvement.
Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”

Physiotherapist (Tenant)

We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.

Key Responsibilities:

Provide physiotherapy consultations, rehabilitation, and performance optimization services.
Manage your own bookings, records, payments, and administrative processes.
Maintain a consistent clinical presence in the club across peak member times.
Collaborate with PTs and club teams to support member health journeys.
Comply with all Virgin Active and HPCSA standards and codes of conduct.

Minimum Requirements:

Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
Valid Professional Indemnity Insurance and Public Liability cover.
Current Level 1 First Aid with CPR and AED training.
Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.

Bonus if you have:

Experience with sports teams, orthopedic recovery, or chronic pain management.
Additional modalities such as dry needling, taping, or functional movement screening.

Opportunity Includes:

Discounted soft-landing rental structure (Month 1 and 2).
Club membership, consulting space, and access to Virgin Active facilities.
Brand association, client flow support, and participation in in-club wellness events.
National network access and inclusion in Virgin Active’s wellness communications.

Skincare Therapist – Gateway Concept Store

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)

Skin Therapist – Woolworths Tygervalley

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)

Skin Therapist – Woolworths Gateway (4 months contract)

Previous Dermalogica experience is an advantage
Want to become part of the next chapter in Dermalogica’s rich history of success?
Apply today to join the Dermalogica tribe!

Experience:

Skin Care Therapist: 2 years (Required)
License/Certification: Skin Care Therapist Qualification (Preferred)